Student Central

Student Central is your first point of contact for anything relating to student administration, advice and support services.

Our friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

Key dates and reminders

Oct

Labour Day - Public Holiday

Oct

Semester 2 Deferred and Supplementary Mid-Semester Exams (ends 16 Oct)

Oct

Last day to renew EAPs and Special (Alternative) Exam Arrangements for Semester 2 Exams

Online resources

If you are currently studying remotely, want to learn more about student admin at your own time or want to get an answer to your query quickly, don't worry we got you! Student Central has created the following online resources so that you can get student admin information 24/7. Find out more below:

• Student Central Wattle Page

This is an online information hub that will house a range of Orientation Week resources for new students and continuing students such as video webinars and guides about enrolment, timetabling, domestic fees, international fees and more.
To access the Student Central Wattle, all you need to do is visit this link and click the 'Self-Enrol' button.

• OurBot, the Student Central Chatbot

OurBot is here to help answer any frequently asked questions you might have about ANU student administration at orientation.
OurBot will be there to guide new and continuing students to answer quick questions at any time of the day or night.
It is hosted on this webpage and other relevant student administration pages throughout the ANU website.

Get in touch with Student Central

Have a question or need further assistance? You can still get in touch with Student Central in four simple ways:

• Zoom Virtual Drop-in Service

Zoom Virtual Drop-ins will be available from Monday to Friday, 9 am - 5 pm (AEST).
This virtual drop-in service is designed for you to ask Student Central questions via Zoom video and/or audio. It is the quickest way for you to receive an answer for your enquiry!
Zoom drop-in details:

Meeting Link
Meeting ID: 975 2712 1193
Password: 011757

• Phone

Our phone service is available Monday to Friday, 9 am - 12 pm (AEST).
02 135268 (within Australia) or 02 6125 3339 (outside Australia).
If you have called outside the above hours or want to speak with someone over Zoom, you can attend a Zoom Virtual Drop-in Service (see above).

• Student Central Pop-up (bookings essential)

Collect your student card and/or academic documents on campus at the Student Central Pop-up!
It is located on Level 1 of the Marie Reay Teaching Centre (Building 155) and open from 1 pm - 5 pm AEST, Monday to Friday.
Bookings are essential - please visit the Student Central Setmore page to make a booking.
For any student enquiries, please get in touch with out via email, phone or Zoom Virtual Drop-ins.

• Email

student@anu.edu.au
We will do our best to respond to you within 3-5 business days.
Please make sure to use your ANU student email account.
We ask that you do not send multiple emails for the same enquiry.
If the matter is urgent please use our Virtual Drop-in Service (see above).

Financial assistance and support

For students who have been affected by the Australian Government's COVID-19 travel restrictions, the University has developed a range financial supports for you such as the Hardship Scholarship and Special Dispensation.

Other sources of funding assistance include (but are not limited to):