Student Central

Student Central is your first point of contact for anything relating to student administration, advice and support services. Our friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

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Important Announcements & Reminders

- All Student Central services will be delivered remotely, effective Monday, 23 March until further notice. 
  • For student card enquiries, please visit this page for more information.
  • For academic transcript enquiries, please visit this page for more information. 
  • You are still welcome to send us an email at student@anu.edu.au.
  • For phone and video chat consulations, please book an appointment. We will be in contact with you to arrange a Zoom appointment. 
- Access & Inclusion's face-to-face service will be available by phone or Zoom virtual appointment only, effective from Monday, 23 March 2020 until further notice.
  • For more information, please visit this this page.
- Allianz has temporarily closed all on-campus locations. 
  • For any enquiries relating to your Overseas Health Cover (OSHC), please contact 13 67 42 or oshc@allianz-assistance.com.au.

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Student Central appointments 

    - All Student Central services will be delivered remotely, effective Monday, 23 March until further notice.
    • If you have booked a face-to-face appointment with Student Central, we will be in touch with you via your student email to make alternative arrangements. 
    • For phone and video chat consulations, please book an appointment. We will be in contact with you to arrange a Zoom appointment. 
    • We apologise for the inconvenience and thank you for your patience and cooperation during this time. 
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    Frequently Asked Questions

    • How is ANU responding to COVID-19?
    As a University community, we are committed to making all students feel welcome. We will do all we can to ensure that our affected students are able to continue their studies with as little disruption as possible.  For more information, please visit this page.
     
    How do I add or swap my courses?
    You must complete an Enrolment Change Form if you want to add or swap courses. This must be sent to your Academic College. Please note, it is at the discretion of your Academic College to approve your application.
     
    • How can I drop a course? 
    For Domestic Students
    • You can drop a course via ISIS using the following steps: NavBar (Compass Icon) > Navigator > ISIS > Enrolment > Enrolment
    • Once on the 'Enrolment' page, choose the session you want to drop the course for and follow the prompts.

    For International Students
    • Please complete the 'Reduced Study Load Application' through Manage My Degree eForms in ISIS. You must complete this by Census Date, 31 March 2020 to be considered for changes.
    • If you have any questions, please contact your Academic College.
    • How can I get a student card?
    Visit this page for more information regarding student cards.  Please note this service is currently unavailable. If you have booked a face-to-face appointment with Student Central get your student card, we will be in touch with you via your student email to make alternative arrangements.  You are still welcome to send us an email at student@anu.edu.au. We apologise for the inconvenience and thank you for your patience and cooperation during this time. 
     
     
    • My student card is expiring soon. What do I do?

    Visit this page for more information regarding student cards.  Please note, face-to-face appointments are currently unavailable.  Please check your ANU student email regularly for further instructions regarding your expiring student card.  

    You are still welcome to send us an email at student@anu.edu.au. We apologise for the inconvenience and thank you for your patience and cooperation during this time. 

     
    • Why can't I see my courses on Wattle? 
    If you have just added your course on ISIS, please wait 24-48 hours for it to update on Wattle. If you still do not see your courses after this time, please email wattle.support@anu.edu.au or call +61 2 612 54321.
     
    • How do I reset my password?
    Instructions for resetting your password can be found on this link.  You can also contact +61 2 612 54321 for further assistance.
     

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    Key Contacts

    • Academic Colleges

    Your Academic College is the place to go for any academic advice including which courses you can study remotely to meet your program requirements.

    • College of Business & Economics
      • info.cbe@anu.edu.au
      • For students impacted by COVID-19 travel restrictions: offcampus.support.cbe@anu.edu.au 
      • +61 2 6125 3807
    • College of Law
      • enquiries.law@anu.edu.au
      • +61 2 6125 3483
    • College of Asia and the Pacific
      •  cap.student@anu.edu.au
      • +61 2 6125 3207
    • College of Arts and Social Sciences 
      • students.cass@anu.edu.au
      • +61 2 6125 2898
    • College of Engineering and Computer Science
      • studentadmin.cecs@anu.edu.au
      • + 61 2 6125 4450
    • College of Science
      • science.enquiries@anu.edu.au
      • + 61 2 6125 2809
    • Student Support Services

    There are a range of support services available to all ANU students. A full list can be found on this document

    • Social Media

    Follow our official ANU social media channels for the latest updates and news: 

    • Student Central Facebook and Instagram
    • Official ANU WeChat: ANU_Australia
    • Official ANU Weibo: 澳大利亚国立大学

     

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    Student Central Opening Hours 

     Our services will be delivered remotely, effective Monday, 23 March until further notice. 
    • You are still welcome to send us an email at student@anu.edu.au and we will do our best to respond within 3-5 business days. 
    • For phone and video chat consulations, please book an appointment. We will be in contact with you to arrange a Zoom appointment. 
    • We apologise for the inconvenience and thank you for your patience and cooperation during this time.