Student Central

A planned IT system outage will occur from 12pm Friday 23 May - 10am Monday 26 May. Multiple systems including ISIS, MyTimetable and eForms will be unavailable during the outage. 

Student Central will operate with limited services from 12-4pm Friday 23 May. The following services will be unavailable:
- All student card services 
- Academic Transcript purchases and documents
- Personal data updates and consent forms 
- Advice requiring access to your student record

STUDENT CENTRAL HAS MOVED
We are now located at Shop 156-B5 Joplin Lane. For more information please see the Student Central homepage.  

 

Contact details and opening hours

In Person enquiries: 

Enquiries

Operating hours
Monday, Tuesday, Thursday, Friday: 10am-4pm
Wednesday: 10am-5pm
Closed for ACT Public Holidays and University shutdown

Location
156-B5 Joplin Lane
Lower ground, under Building 156 (Pauline Griffin Health & Wellbeing Centre)
 

Wait times: We aim to keep wait times under 10 minutes. During peak periods, you may experience longer wait times of 30 minutes or more.
 

Student cards 

  • Location: see above
  • Opening hours: see above
  • What to bring: 
    • government-issued photo identification (e.g. driver's license, passport) 
    • your old card (if damaged or expired). If you do not bring your old card it will be considered lost.

You must enrol in all courses for the current study period before collecting your student card. More information on the Student Cards webpage.

Email: student@anu.edu.au

Operating hours
Monday - Friday: 9am-5pm 
Closed for ACT Public Holidays and University shutdown.

Wait times
We aim to respond to your enquiry within 2 business days. During peak periods our response can take 7 business days or more. 

To help us respond to all email enquiries more efficiently: 

  • Send your enquiry from your ANU email account. This is University Policy for privacy and security purposes. 
  • Do not send duplicate enquiries. 

 

Telephone: +61 2 6125 3339 

Operating hours 
Monday - Friday: 10am-4pm 
Closed for ACT Public Holidays and University shutdown.

Wait times 
We aim to keep call wait times under 10 minutes. During peak periods, you may experience call wait times of 30 minutes or more.

Callback service 
We encourage you to use our callback service to avoid waiting on the phone. This service will retain your place in line and we will call you back when you reach the front of the queue.  

 

Our services

ANU Student Central provides student administration support and general enquiry services, including:

We also provide the following services:

Further support

A directory of key student contacts can be found on our Key Student Contacts webpage.

Programs and resources that will support your physical, social, spiritual and mental health can be found on the  Health, Safety and Wellbeing webpage.