Student Central

IMPORTANT UPDATE - Student Central will be closed during the University shutdown from 12pm Friday 22 December 2023 and our services will re-open on Tuesday 2 January 2024.

Contact us 9am - 5pm (AEDT/AEST), Monday to Friday:

In Person - Ground floor, Di Riddell Student Centre (B154)

Location: Student Central Annexure, Shop 14, Ground Floor, Di Riddell Student Centre (Building 154), Kambri - opposite Kambri lawns

  • Please bring current photo identification (ID) so we can verify your identity (e.g. ANU student card, passport or driver's licence).
  • We need to verify your identity so we can provide you with advice specific to your student record and circumstances. 
  • If you attend without valid ID we cannot provide copies of academic records (e.g. official Academic Transcript, AHEGS or letter), issue or extend expiry on your ANU student card. 

Email - student@anu.edu.au

  • You must contact us using your ANU email account for privacy and security purposes. 
  • This ensures we can verify your identity so we can provide you with advice specific to your student record and circumstances. 
  • Staff and students must use their ANU email account for official University communications, in accordance with the ANU email and auxiliary accounts procedure (see point 4 under the 'Procedure' heading)  
  • To help us respond to your enquiry as soon as possible, we ask that you don't send multiple or duplicate emails for the same request. 
  • Email us anytime, but please be aware that our current response time is approximately two business days. 

Telephone - 135 268 or +61 2 6125 3339

IMPORTANT UPDATE - New student starting in 2024

If you are a new student starting in 2024, please visit the ANU Orientation website for information on services, resources and events for Semester 1. 
 

IMPORTANT UPDATE - Cipherise authentication 

From 30 November 2023 all users will be required to log in to ANU systems using their username and password and existing Multi-Factor Authentication (MFA) as Cipherise will no longer be an available method of authentication. Visit this webpage for more information. 

To reset your password, call the ANU IT Service Desk on +61 2 6125 4321 (option 2, option 2, option 2). 

For assistance with MFA, lodge ticket with the ANU IT Service Desk online, email passwordless@anu.edu.au or call +61 2 6125 4321 (option 2, option 1).

About Student Central

ANU Student Central is the central contact for student administration, advice and support services: 

We provide the following services:

Key dates 

ANU webpages display relevant key dates under the heading "Principal dates" on the right side of the page. Visit the Census dates webpage for enrolment and withdrawal deadlines.

The full calendar of key dates is found on the University Calendar. Download the iCal file on this webpage to add key dates to your device's calendar. 

Further support

A directory of key student contacts for academic , wellbeing and administrative support can be found on our Key Student Contacts webpage.

At ANU, we recognise that a healthy university supports student success. On the Health, Safety and Wellbeing webpage you'll find a number of initiatives, programs and resources that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies.

Principal dates

01
Jan
2024

Summer Session begins

02
Jan
2024

University offices re-open

31
Jan
2024

Recommended date to re-enrol in courses for the academic year

12
Feb
2024

ANU Orientation Week

19
Feb
2024

Semester 1 begins

26
Feb
2024

Last day to add Semester 1 courses via ISIS

05
Apr
2024

Semester 1 census date

Contact

  • Student Central
  • 135 268 or +61 2 6125 3339 (if overseas)
  • Send email