Student Central

PHONE SYSTEM ISSUE 6/1/2021: Student Central is experiencing intermittent technical difficulties with our telephone system. We are working to resolve the problem as soon as possible. In the meantime, if you are unable to reach us by phone, please visit our Zoom virtual drop-in service (linked below) or email student@anu.edu.au

ANU Student Central is your first point of contact for anything relating to student administration, advice and support services.

Our friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

Key dates and reminders

Dec

Enrolments for 2021 open on ISIS

Dec

Semester 2 Results Release

Online resources

If you are currently studying remotely, want to learn more about student admin at your own time or want to get an answer to your query quickly, don't worry we got you!

Student Central has created the following online resources so that you can get student admin information 24/7. Find out more below:

• Student Central Wattle Page

This is an online information hub that will house a range of Orientation Week resources for new students and continuing students such as video webinars and guides about enrolment, timetabling, domestic fees, international fees and more.
To access the Student Central Wattle, all you need to do is visit this link and click the 'Self-Enrol' button.

• OurBot, the Student Central Chatbot

OurBot is here to help answer any frequently asked questions you might have about ANU student administration at orientation.
OurBot will be there to guide new and continuing students to answer quick questions at any time of the day or night.
It is hosted on this webpage and other relevant student administration pages throughout the ANU website.

Get in touch with Student Central

Have a question or need further assistance? You can still get in touch with Student Central in four simple ways:

• Phone

Our phone service is available Monday to Friday, 9 am - 5 pm (AEDT).
135 268 (within Australia) or +612 6125 3339 (outside Australia).
You might like to use our Zoom Virtual Drop-in Service if you're calling from overseas or are experiencing technical difficulties and sharing your computer screen would be helpful (see details below).

• Zoom Virtual Drop-in Service

Zoom Virtual Drop-ins are available Monday to Friday, 2pm -3 pm (AEDT).
This virtual drop-in service is designed for you to ask Student Central any questions via Zoom video and/or audio.
It is the quiest way to receive an answer for your enquiry!
Zoom Details:
- Meeting Link
- Meeting ID: 975 2712 1193
- Password: 011757

• Student Central Pop-Up (by appointment)

Collect your student card and/or academic documents on campus by appointment at the Student Central Pop-up.
Appointments are essential - please visit the Student Central Setmore page to book your appointment.
This service operates from Level 1 of the Di Riddell Student Centre (Building 154) and is open from 11 am - 12 pm (AEDT), Monday to Friday.
For any student enquiries, please get in touch with out via email, phone or Zoom Virtual Drop-ins.

• Email student@anu.edu.au

We aim to respond within 3-5 business days.
Please make sure to use your ANU student email account.
We ask that you do not send multiple emails for the same enquiry.
If the matter is urgent please contact via our phone or Virtual Drop-in Service (see above).

Financial assistance and support

For students who were affected by the Australian Government's COVID-19 travel restrictions, the University has developed a range financial supports for you such as the Hardship Scholarship and Special Dispensation.

Other sources of funding assistance include (but are not limited to):

Key Student Contacts

A directory of key student contacts for academic advice, wellbeing support and administrative support can be found on the Key Student Contacts webpage.