Student Central

ANU Student Central is your first point of contact for student administration, advice and support services.
 
Our friendly team can help you with a range of enquiries including:
  • Course enrolment (adding, swapping and dropping courses)
  • Timetable support including class allocations using MyTimetable and viewing classes on the Web Publisher
  • Course fees, student contributions and Student Services and Amenities fees
  • Commonwealth Supported Places, HECS-HELP, FEE-HELP and SA-HELP
  • Invoicing and payment methods
  • Help understanding processes and eForms support for:
    • Degree Transfer
    • Manage My Degree coursework eForms (Program Leave, Reduced Study Load, Overload, 3rd attempt and Program Withdrawal)
  • Having difficulties with student administration systems
  • Finding the correct team or service at ANU to contact
  • Navigating the ANU website and the ANU campus

We provide the following services:

Key dates for students

A selection of key dates for students can be found under the "Principal dates" section on the right side of this page.

The full calendar of key University dates is found on the University Calendar. We encourage you to download the iCal file found on the webpage to add these dates to your device's calendar.  

For You can also visit the Census dates webpage for enrolment and withdrawal deadlines.

Key student contacts

A directory of key student contacts for academic advice, wellbeing support and administrative support can be found on our Key Student Contacts webpage.
 

Get in touch with Student Central

Have a question or need further assistance?  You can get in touch with the Student Central team the following ways: 

• In Person

Student Central Annexure

Opening hours: 10am - 4pm (AEDT/AEST), Monday to Friday (excluding public holidays)

Location: Student Central Annexure, Shop 14, Ground Floor, Di Riddell Student Centre (Building 154), Kambri - opposite Kambri lawns

  • Please bring current photo identification (ID) so we can verify your identity (e.g. ANU student card, passport or driver's licence).
  • We need to verify your identity so we can provide you with advice specific to your student record and circumstances. 
  • If you attend without valid ID we cannot provide copies of academic records (e.g. official Academic Transcript, AHEGS or letter), issue or extend expiry on your ANU student card. 

Student Card Collection

For arrangements for student card collection during Second Semester 2023 (17 - 28 July) please see the below event pages:

Location: L1 Marie Reay Teaching Centre (Building 155)

Opening hours:

What to bring: government-issued photo identification (e.g. driver's license, passport) so that we can verify your identity

 

From Monday 31 July 2023, student card collection will return to our regular service in the Student Central Annexure: 

Location: Student Central Annexure (Shop 14, Building 154, Kambri)

Opening hours: see the Student Central homepage

What to bring: government-issued photo identification (e.g. driver's license, passport) so that we can verify your identity

 

• Email 

Opening hours: monitored 9am - 5pm (AEDT/AEST), Monday to Friday (excluding public holidays). Email us anytime, but please be aware that our current response time is approximately two business days. 

Contact details: email student@anu.edu.au from your ANU student or alumni email account

  • You must contact us using your ANU email account for privacy and security purposes. 
  • This ensures we can verify your identity so we can provide you with advice specific to your student record and circumstances. 
  • Staff and students must use their ANU email account for official University communications, in accordance with the ANU email and auxiliary accounts procedure (see point 4 under the 'Procedure' heading)  
  • To help us respond to your enquiry as soon as possible, we ask that you don't send multiple or duplicate emails for the same request. 

• Telephone

Opening hours: 9am - 5pm (AEDT/AEST), Monday to Friday (excluding public holidays

Contact details: 135 268 or +61 2 6125 3339 (if overseas)

Need further support?

At ANU, we recognise that a healthy university supports student success. On the Health, Safety and Wellbeing webpage you'll find a number of initiatives, programs and resources that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies.
 
We've also collated some of your general support options on the Key Student Contacts webpage. 

 

 

Principal dates

17
Jul
2023
ANU Orientation Week
24
Jul
2023
Semester 2 begins
24
Jul
2023
Semester 1 deferred and supplementary final examinations
31
Jul
2023
Last day to add Semester 2 courses via ISIS
11
Aug
2023
Due date for payment of tuition fees and up-front HECS for Semester 2
31
Aug
2023
Semester 2 Census Date
06
Oct
2023
Last day to drop Semester 2 courses without failure (WD)
01
Nov
2023
Last day to drop Semester 2 courses with failure (receive WN grade)
02
Nov
2023
Semester 2 examination period
30
Nov
2023
Results from Semester 2 published

Advisory information

Reference documents

Contact

Name
Student Central
Phone
135 268 or +61 2 6125 3339 (if overseas)
Page owner: Division of Student Administration and Academic Services