- Course enrolment (adding, swapping and dropping courses)
- Timetable support including class allocations using MyTimetable and viewing classes on the Web Publisher
- Course fees, student contributions and Student Services and Amenities fees
- Commonwealth Supported Places, HECS-HELP, FEE-HELP and SA-HELP
- Invoicing and payment methods
-
Help understanding processes and eForms support for:
- Degree Transfer
- Manage My Degree coursework eForms (Program Leave, Reduced Study Load, Overload, 3rd attempt and Program Withdrawal)
- Having difficulties with student administration systems
- Finding the correct team or service at ANU to contact
- Navigating the ANU website and the ANU campus
We provide the following services:
- New and replacement student cards and extending expiry of existing cards.
- Electronic and physical copies of Academic Transcripts.
- Physical copies of Australian Higher Education Graduation Statements (AHEGS).
- Changing or correcting the name, title, date of birth or gender on your official student record.
- Processing of Consent to the Disclosure of Information forms.
- Preparing custom letters: proof of address, study break (employment), fee letters.
Key dates for students
A selection of key dates for students can be found under the "Principal dates" section on the right side of this page.
The full calendar of key University dates is found on the University Calendar. We encourage you to download the iCal file found on the webpage to add these dates to your device's calendar.
For You can also visit the Census dates webpage for enrolment and withdrawal deadlines.
Key student contacts
Get in touch with Student Central
Have a question or need further assistance? You can get in touch with the Student Central team the following ways:
• In Person
Student Central Annexure
Opening hours: 10am - 4pm (AEDT/AEST), Monday to Friday (excluding public holidays)
Location: Student Central Annexure, Shop 14, Ground Floor, Di Riddell Student Centre (Building 154), Kambri - opposite Kambri lawns
- Please bring current photo identification (ID) so we can verify your identity (e.g. ANU student card, passport or driver's licence).
- We need to verify your identity so we can provide you with advice specific to your student record and circumstances.
- If you attend without valid ID we cannot provide copies of academic records (e.g. official Academic Transcript, AHEGS or letter), issue or extend expiry on your ANU student card.
Student Card Collection
For arrangements for student card collection during Second Semester 2023 (17 - 28 July) please see the below event pages:
Location: L1 Marie Reay Teaching Centre (Building 155)
Opening hours:
- 17 July 2023 - Collection available for residential (on-campus) students only, 9am-5pm,
- 18 - 28 July 2023 - Collection for all ANU students, 9am-5pm, Monday to Friday, L1 Marie Reay Teaching Centre (Building 155)
What to bring: government-issued photo identification (e.g. driver's license, passport) so that we can verify your identity
From Monday 31 July 2023, student card collection will return to our regular service in the Student Central Annexure:
Location: Student Central Annexure (Shop 14, Building 154, Kambri)
Opening hours: see the Student Central homepage
What to bring: government-issued photo identification (e.g. driver's license, passport) so that we can verify your identity
Opening hours: monitored 9am - 5pm (AEDT/AEST), Monday to Friday (excluding public holidays). Email us anytime, but please be aware that our current response time is approximately two business days.
Contact details: email student@anu.edu.au from your ANU student or alumni email account
- You must contact us using your ANU email account for privacy and security purposes.
- This ensures we can verify your identity so we can provide you with advice specific to your student record and circumstances.
- Staff and students must use their ANU email account for official University communications, in accordance with the ANU email and auxiliary accounts procedure (see point 4 under the 'Procedure' heading)
- To help us respond to your enquiry as soon as possible, we ask that you don't send multiple or duplicate emails for the same request.
• Telephone
Opening hours: 9am - 5pm (AEDT/AEST), Monday to Friday (excluding public holidays
Contact details: 135 268 or +61 2 6125 3339 (if overseas)
- We will need to verify your identity so we can provide you with advice specific to your student record and circumstances.
- Any amendments or actions on your student record need to be provided in writing (by email). Some requests, such as change of name or purchasing an official Academic Transcript or Australian Higher Education Graduation Statement (AHEGS) have a specific application form you'll need to submit.
Need further support?