Key Student Contacts

ANU offers a wide range of services to support you throughout your studies. 
 
This page bring together the key teams and services students most commonly need, with links to help you find the right place to start. 
 
For urgent or crisis support please visit the Urgent Support webpage

 
 

General enquiries 

Student Central is your first point of contact for general advice at ANU, including student administration processes, student systems, enrolment, timetabling, fees, academic documents and student cards. If you're not sure who to contact, Student Central can help direct you. 

Contact: Student Central homepage

Contact us by phone, email or in person at the Student Hub

Program support

Each ANU Academic College provides advice on program requirements, study planning, course credit and permission. 

ANU College of Arts & Social Sciences (CASS)

ANU College of Asia & the Pacific (CAP)

ANU College of Business and Economics (CBE)

ANU College of Systems and Society (CSS) 

ANU College of Science and Medicine (CoSM)

For advice contact Science Central by email and in-person drop-ins.

ANU College of Law, Governance and Policy (CLGP)

 

Academic skills, advocacy and advice

Academic Skills 

Academic Skills offers individual appointments, workshops and resources to help you develop study, research and writing skills.

Contact: Academic Skills webpage 

Accessibility 

Accessibility supports students with disability, medical conditions, or recognised caring responsibilities by providing advice, adjustments and support.

Contact: Accessibility webpage

Dean of Students  

The Office of the Dean of Students provides confidential and impartial advice on academic progress and complex study-related issues.

Contact: Dean of Students webpage

ANU Students' Association (ANUSA)  

ANUSA provides services and resources to help achieve your study goals, including the Brian Kenyon Study Space, writing sessions for HDR students, and the wide range of advocacy and support provided by the ANUSA Student Assistance Team

Contact: ANUSA webpage

Students living on campus  

If you live on campus, your residential pastoral care team can provide local academic support and referrals.

Contact: Accommodation webpage

 

Health, safety and wellbeing

Student Safety & Wellbeing 

Provides free and confidential support for students impacted by sexual assault or sexual harassment, as well as other safety and wellbeing concerns.

Contact: Student Safety & Wellbeing webpage

ANU Counselling  

Free and confidential counselling for all currently enrolled ANU students.

Contact: ANU Counselling webpage

ANU Wellbeing and Support Line 

A 24/7 phone and text service for students experiencing emotional distress or mental health concerns.

Phone: 1300 050 327
SMS/text: 0488 884 170

 

ANU Students' Association (ANUSA)  

ANUSA provides services and resources to help with academic, disciplinary and legal matters, physical and mental health, food insecurity, and financial hardship.

Contact: ANUSA webpage

Students living on-campus  

If you live on campus, your residential pastoral care team can provide local wellbeing support and referrals.

Contact: Accommodation webpage

 

IT support

The ANU Service Desk provides IT assistance, including systems access, passwords, multi-factor authentication (MFA) and technical support.

 

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