Haven't received your first password?

We're very excited to welcome you to the Australian National University!

Your ANU password allows you to enrol and access a range of ANU systems and services.

If you haven't receive your first password via email, please click the option that best describes you for further instructions.

I am a new student commencing a program at ANU

You should have received the following emails after you are accepted to study at ANU:

  1. Welcome Email containing your University Student ID (UID) e.g. u1234567, as well as information about University Systems and Orientation.
  1. Password Email containing your password.

If you only received the Welcome Email, make sure to check your spam or junk email folder in case the email was delivered there instead of your inbox.

If you haven't received your password after two business days, you can:

Make sure you include the following information in your email:

  • University Student ID
  • Full name
  • Telephone number
  • Email address provided in your application
  • Call the ANU ITS Service Desk on +61 (02) 6125 4321

Select option 1 followed by option 2 for password enquiries

Operating hours: 8:00am and 5:00pm AEDT Monday to Friday, excluding public holidays

Please note that for security reasons another person cannot make this call on your behalf.

 

I am a current/previous student or staff member commencing a new program

If you are a previous/current ANU student or staff member who has been accepted to a new program, you can use your existing log in details to access ANU systems and services. This means you will not receive the Password Email or be issued with a new password.

If you can't remember your ANU password, you can:

  • Reset using the 'Forgot Password?' option on Identity Manager if you've set answers to authentication/challenge questions.

  • Call the ANU ITS Service Desk on +61 (02) 6125 4321

Select option 1 followed by option 2 for password enquiries

Operating hours: 8:00am and 5:00pm AEDT Monday to Friday, excluding public holidays

Please note that for security reasons, another person cannot make this call on your behalf.

For more information about resetting your password please see the How to reset your Identity password webpage.

 

What should I do while waiting for my password?

In the meantime, you can explore your degree program and choose which courses you might like to take via our Programs and Courses webpage. You can also find an overview of what you can expect in your first weeks at the ANU through the ANU1001 Orientation Module.

When you receive your Password email, you can find instructions online about enrolling for the first time as a coursework student, and we encourage you to give it a go!