There are a range of services available at the University to support student wellbeing. On this page you will find descriptions of ANU service providers and their contact details.
For 24/7 crisis support, you can contact the ANU Wellbeing and Support Line on 1300 050 327. You can also visit our Urgent Support page for a list of 24/7 and crisis support options. If you or anybody else is in immediate danger please dial 000 for emergency services.
We have a range of initiatives, programs and resources (some with translations) that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies. A list is available on the Health, safety & wellbeing page and Mental Health Resources page. Key services are listed below.
Student Safety and Wellbeing
The Student Safety and Wellbeing team offers free and confidential support for students who have been impacted by sexual assault or sexual harassment (directly or indirectly) as well as a range of other concerns that may impact on a student's engagement and experience while at ANU.
ANU Counselling is a free, confidential and non-diagnostic service available to all currently enrolled ANU students. No referral or Mental Health Care Plan from a General Practitioner is required to attend appointments.
ANU Medical Centre (formerly the National Health Co-op)
ANU Medical Centre is the on-campus health services provider, which offers General Practitioner and other primary health services.
ANU Psychology Clinic
The ANU Psychology Clinic offers reduced-rate psychological services to ANU students. The clinic does not require a General Practitioner's referral (although referrals can be used nonetheless). The clinic is staffed by registered clinical and provisional psychologists. Please note that the clinic may not be accessible for students studying a psychology program.
Respectful Relationships Unit
The Respectful Relationships Unit can provide information, support, case coordination and referral for those impacted by sexual assault or sexual harassment, including those supporting someone who has experienced sexual assault or sexual harassment. The Respectful Relationships Unit leads the University's ongoing work to prevent sexual assault and sexual harassment before it occurs and to respond appropriately when it does happen.
ANU Chaplaincy is endorsed by the University and is provided by a multifaith team of chaplains, including members of Christian, Muslim, Hindu, Jewish, Baha'i and Humanist traditions.
24/7 ANU Wellbeing and Support Line
Wellbeing service and crisis support
Telephone: 1300 050 0327 or SMS: 0488 884 170
Availability: 24 hours, 7 days a week.
The ANU Wellbeing and Support Line is a confidential and free personal crisis counselling available after hours and on weekends. It is available to all ANU students at no cost to them, for support with situational stress, emotional difficulties and mental health concerns. It is also available to all ANU student leaders for debriefing and wellbeing support.
Student Central is your first point of contact for anything relating to student administration, advice and support services at ANU. The friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.
International Student Services
Student assistance and support
A dedicated International Student Advisor can help you with support, advice and information on issues that can affect your life in Australia and your studies at ANU.
Access and Inclusion
Access and Inclusion (A&I) supports students within the Australian National University community whose participation in academic studies is impacted by physical and learning disabilities, mental health conditions, chronic medical conditions and short term illnesses/conditions. A&I also support carers, international under 18 students and elite athletes.
Dean of Students
Telephone: 02 6125 4184
Availability: Appointments available Monday to Friday from 10am-12 noon and 1.30-3.30pm. Appointments can be made by email, phone, or by visiting the Dean of Students Office in the Peter Baume Building.
The Dean of Students provides students with confidential and impartial advice, as well as assistance and support. This might include support for applying for academic extension, advice on the formal grievance resolution procedures, and help to resolve issues within the University.
Academic and career
Academic assistance and advice
Academic Skills offers assistance with fundamental academic skills. Academic Skills offers appointments and can help with time management, referencing, reading strategically, making a clear argument, and much more. You'll find a range of useful resources and information on their webpage. They also offer English conversation groups via Zoom.
Career advice and assistance
ANU Careers offers career consultancy, interactive tools and resources, and information useful for students wanting to manage their employability and career. This includes resume and CV advice and feedback and individual appointments.
CBE Careers and Student Employability
Global Programs can provide you with advice about studying abroad.
Accessing the ANU Library remotely: There are easy 'how to' guides for finding your way around remotely.
All libraries are open on campus. You can visit the ANU Library website here for opening hours and more information on the services available.
College student services and support
You can contact your College for advice about degree management, program and course advice, assessments, student experience and more.
ANU College of Arts and Social Sciences (CASS)
ANU College of Asia and the Pacific (CAP)
Email (coursework): email@example.com
Email (HDR): firstname.lastname@example.org
How to access: Email the CAP Student Centre for assistance and course advice. Please note: this email is monitored Monday to Friday between 9am - 5pm. You can also book a student appointment online here.
ANU College of Business and Economics (CBE)
Email (coursework): email@example.com
Email (HDR): firstname.lastname@example.org
How to access: Email or book Zoom appointments with CBE Student Services for assistance and course advice. Please do not use the phone to contact Student Services during this time.
ANU College of Engineering and Computer Science (CECS)
Email (coursework): email@example.com
Email (HDR): firstname.lastname@example.org
How to access: For simple enquiries, email Student Administration. For complex enquiries that need to be answered face-to-face, please join CECS Virtual Front Counter - Zoom (Monday, Tuesday, Thursday, Friday 3:00PM - 4:00PM), Meeting ID: 885 6361 1880 Password: 478132.
ANU College of Law(ANU COL)
ANU College of Science (CoS) and ANU College of Health and Medicine (CHM)
ANU Medical School - additional resources
Research School of Population Health - additional resources
ANU Researcher Development
The ANU Researcher Development team run university-wide programs for all Researchers at ANU. Programs are designed to support all ANU HDR candidates, supervisors and early career researchers in their work.
Graduate Research Office
HDR student support
The Graduate Research Office works with colleges and other central divisions to provide consistent HDR administrative support. The office is dedicated to improving the HDR student experience and is focussed on delivering effective services, advice and support to HDR candidate and staff from application through to completion.
ANU Students' Association
Availability: 9am-5pm, Monday-Friday (except public holidays)
ANUSA is the peak representative body for all undergraduate students at ANU. Undergraduate students and ANU College students are automatically members of ANUSA. ANUSA offers support, advice and assistance to undergraduate ANU Students on academic, accommodation, legal, financial and other matters.
Postgraduate and Research Students' Association
Availability: 9am-5pm, Monday-Friday (except public holidays)
PARSA is the elected representative body for all postgraduate students at ANU. PARSA offer support, advice and assistance to postgraduate and HDR ANU students on academic, research, accommodation, legal, financial and other matters.
There are a wide variety of tools and informational resources available online that can support your mental wellbeing. While these may not be a replacement for professional psychological or counsellor assistance, they can provide you with greater insight, tips, and information to support you and enhance your wellbeing.
ANU Counselling online resources
Head to Health
Head to Health can help you find digital mental health services from some of Australia's most trusted mental health organisations. Provided by the Australian Department of Health, Head to Health brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources. Find it here: headtohealth.gov.au/about-us
moodgym is like an interactive self-help book which helps you to learn and practise skills which can help to prevent and manage symptoms of depression and anxiety. moodgym was originally developed and evaluated over 15 years by researchers at the Australian National University. Find it here: moodgym.com.au
MindSpot provides free, anonymous assessment and treatment for adults experiencing stress, anxiety, depression, OCD, PTSD, and chronic pain. Find it here: mindspot.org.au/
Australian Psychological Society
The APS offers a variety of useful information on a number of psychological topics including depression, anxiety, grief, stress, and relationship troubles (among many others). Find it here: www.psychology.org.au/for-the-public/Psychology-Topics. The APS also has a database of psychologists in Australia as well as information on how to access psychological services.
A national organisation offering information and advice on mental health issues including depression and anxiety. Find out more here: www.beyondblue.org.au
Black Dog Institute
An organisation offering evidenced-based information and resources on depression and bipolar disorder. Find out more here: www.blackdoginstitute.org.au