Support - wellbeing, medical, academic

There are a range of services available at the University to support student wellbeing. On this page you will find descriptions of ANU service providers and their contact details. 

For 24/7 crisis support, you can contact the ANU Wellbeing and Support Line on 1300 050 327. You can also visit our Urgent Support page for a list of 24/7 and crisis support options. If you or anybody else is in immediate danger please dial 000 for emergency services. 

 

Wellbeing

We have a range of initiatives, programs and resources (some with translations) that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies. A list is available on the Health, safety & wellbeing page and Mental Health Resources page. Key services are listed below.

Student Safety and Wellbeing

Wellbeing service 


Website: https://www.anu.edu.au/students/contacts/student-safety-and-wellbeing
Email: student.wellbeing@anu.edu.au
Telephone: 
 +61 2 6125 2211
Availability: Monday to Friday 9am - 4pm

The Student Safety and Wellbeing team offers free and confidential support for students who have been impacted by sexual assault or sexual harassment (directly or indirectly) as well as a range of other concerns that may impact on a student's engagement and experience while at ANU.

 

 

ANU Counselling

Wellbeing service 


Website: www.anu.edu.au/students/health-safety-wellbeing/getting-help-at-anu/anu-counselling
Telephone: 02 6178 0455
Email: counselling.centre@anu.edu.au
Availability: Refer to webpage and contact Counselling for appointment availability. Please note that a limited number of 'next-day' appointments are offered each day and can be booked the day before.

ANU Counselling is a free, confidential and non-diagnostic service available to all currently enrolled ANU students.  No referral or Mental Health Care Plan from a General Practitioner is required to attend appointments.  

 

ANU Medical Centre (formerly the National Health Co-op)

Medical service

Telephone: 02 6125 2211
Website: anu.edu.au/students/contacts/medical-services
Availability: 8.30am-5.00pm, Monday-Friday.

ANU Medical Centre is the on-campus health services provider, which offers General Practitioner and other primary health services.

 

ANU Psychology Clinic

Wellbeing Service

Email: psychology.clinic@anu.edu.au 
Telephone: 02 6125 8498
Website:  https://psychology.anu.edu.au/clinic/anu-psychology-clinic   
Availability: Monday-Thursday, 8am-5pm and Fridays 8am-4pm. Closed on Tuesdays.

The ANU Psychology Clinic offers reduced-rate psychological services to ANU students. The clinic does not require a General Practitioner's referral (although referrals can be used nonetheless). The clinic is staffed by registered clinical and provisional psychologists. Please note that the clinic may not be accessible for students studying a psychology program. 

 

Respectful Relationships Unit

Student support


Email: respect@anu.edu.au
Webpage: www.anu.edu.au/students/contacts/respectful-relationships-unit
Availability: Please refer to webpage

The Respectful Relationships Unit can provide information, support, case coordination and referral for those impacted by sexual assault or sexual harassment, including those supporting someone who has experienced sexual assault or sexual harassment. The Respectful Relationships Unit leads the University's ongoing work to prevent sexual assault and sexual harassment before it occurs and to respond appropriately when it does happen.

 

ANU Chaplaincy

Chaplaincy service


Email: chaplaincy@anu.edu.au
Telephone: 0407 866 777
Webpage: www.anu.edu.au/students/contacts/chaplaincy

ANU Chaplaincy is endorsed by the University and is provided by a multifaith team of chaplains, including members of Christian, Muslim, Hindu, Jewish, Baha'i and Humanist traditions.

 

24/7 ANU Wellbeing and Support Line

Wellbeing service and crisis support 


Telephone: 1300 050 0327 or SMS: 0488 884 170
Availability: 24 hours, 7 days a week.

The ANU Wellbeing and Support Line is a confidential and free personal crisis counselling available after hours and on weekends. It is available to all ANU students at no cost to them, for support with situational stress, emotional difficulties and mental health concerns. It is also available to all ANU student leaders for debriefing and wellbeing support.

 

Student services

 

Student Central

Student assistance


Email: student@anu.edu.au
Webpage: www.anu.edu.au/students/contacts/student-central
Telephone: 135 268 (inside Australia) or +612 6125 3339 (outside Australia)
Availability: Monday-Friday, 9am-5pm

Student Central is your first point of contact for anything relating to student administration, advice and support services at ANU. The friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

 

 

International Student Services

Student assistance and support


Email: student.experience@anu.edu.au
Webpage: anu.edu.au/internationalstudents 

A dedicated International Student Advisor can help you with  support,  advice and information on issues that can affect your life in Australia and your studies at ANU.

 

Access and Inclusion

Student support


Email: access.inclusion@anu.edu.au
Telephone: 02 6125 5036
Webpage: www.anu.edu.au/students/contacts/access-inclusion
Availability: please refer to Access & Inclusion webpage

Access and Inclusion (A&I) supports students within the Australian National University community whose participation in academic studies is impacted by physical and learning disabilities, mental health conditions, chronic medical conditions and short term illnesses/conditions. A&I also support carers, international under 18 students and elite athletes. 

 

Dean of Students

Academic Advice 


Email: dean.students@anu.edu.au
Telephone: 02 6125 4184
Webpage: www.anu.edu.au/students/contacts/dean-of-students
Availability: Appointments available Monday to Friday from 10am-12 noon and 1.30-3.30pm. Appointments can be made by email, phone, or by visiting the Dean of Students Office in the Peter Baume Building. 

The Dean of Students provides students with confidential and impartial advice, as well as assistance and support. This might include support for applying for academic extension, advice on the formal grievance resolution procedures, and help to resolve issues within the University. 

 

Academic and career

 

Academic Skills

Academic assistance and advice


Email: academicskills@anu.edu.au
Telephone: 02 6125 2972
Webpage: https://www.anu.edu.au/students/academic-skills
Availability: Check webpage for appointments for drop-ins, writing coaches, and learning advisor appointments

Academic Skills offers assistance with fundamental academic skills. Academic Skills offers appointments and can help with time management, referencing, reading strategically, making a clear argument, and much more. You'll find a range of useful resources and information on their webpage. They also offer English conversation groups via Zoom. 

 

ANU Careers

Career advice and assistance


Email: careers@anu.edu.au
Webpage: www.anu.edu.au/students/careers-opportunities/careers
Availability: Career consultants can be booked through CareerHub, accessible through the webpage

ANU Careers offers career consultancy, interactive tools and resources, and information useful for students wanting to manage their employability and career. This includes resume and CV advice and feedback and individual appointments.

 

CBE Careers and Student Employability

CBE Careers and Student Employability is offering all appointments online. You can also register for virtual employer events and workshops. 

 

Global Programs

 

Library services

Accessing the ANU Library remotely: There are easy 'how to' guides for finding your way around remotely.

All libraries are open on campus. You can visit the ANU Library website here for opening hours and more information on the services available.

 

College student services and support

You can contact your College for advice about degree management, program and course advice, assessments, student experience and more.

ANU College of Arts and Social Sciences (CASS)

Website: cass.anu.edu.au/current-students/student-office/drop-sessions
Email (coursework): students.cass@anu.edu.au
Email (HDR): research.students.cass@anu.edu.au
How to access: Email or phone the CASS Student Office for assistance and course advice

 

ANU College of Asia and the Pacific (CAP)

Website: asiapacific.anu.edu.au/students/student-centre
Email (coursework): cap.student@anu.edu.au
Email (HDR): cap.hdr@anu.edu.au
How to access: Email the CAP Student Centre for assistance and course advice. Please note: this email is monitored Monday to Friday between 9am - 5pm. You can also book a student appointment online here.

 

ANU College of Business and Economics (CBE)

Website: cbe.anu.edu.au/current-students/student-services/
Email (coursework): info.cbe@anu.edu.au
Email (HDR): hdr.cbe@anu.edu.au
How to access: Email or book Zoom appointments with CBE Student Services for assistance and course advice. Please do not use the phone to contact Student Services during this time.

 

ANU College of Engineering and Computer Science (CECS)

Website: cecs.anu.edu.au/current-students/cecs-orientation-week/support-and-wellbeing
Email (coursework): studentadmin.cecs@anu.edu.au
Email (HDR): research.cecs@anu.edu.au
How to access: For simple enquiries, email Student Administration. For complex enquiries that need to be answered face-to-face, please join CECS Virtual Front Counter - Zoom (Monday, Tuesday, Thursday, Friday 3:00PM - 4:00PM), Meeting ID: 885 6361 1880 Password: 478132.

 

ANU College of Law(ANU COL)

Website: law.anu.edu.au/student-administration-services
Email: enquiries.law@anu.edu.au
Telephone: +61 2 6125 3483 (Monday to Friday, 9am-5pm).
How to access: You can phone, email or book a zoom appointment with a student advisor by clicking here.

 

ANU College of Science (CoS) and ANU College of Health and Medicine (CHM)

Website: students.science.anu.edu.au/contacts/science-central
Email (coursework): science.enquiries@anu.edu.au
Email (HDR): science.hdr.sa@anu.edu.au
Telephone: +61 2 6125 3483 (Monday to Friday, 9am-5pm).
How to access: Mondays from 2-3pm and Thursdays from 2-3pm online by Zoom. Please contact science.enquiries@anu.edu.au to provide you with a link to join a drop-in session. Scheduled appointments are also offered and can be booked via the 'Book Appointment' button.

 

ANU Medical School - additional resources

 

Research School of Population Health - additional resources


Research support

 

ANU Researcher Development

Researcher support

Website: services.anu.edu.au/business-units/dean-higher-degree-research/researcher-development
Email: researcherdevelopment@anu.edu.au
Availability: See webpage for more information

The ANU Researcher Development team run university-wide programs for all Researchers at ANU. Programs are designed to support all ANU HDR candidates, supervisors and early career researchers in their work.

 

Graduate Research Office

HDR student support

Website: services.anu.edu.au/business-units/dean-higher-degree-research/graduate-research-office
Email: gro@anu.edu.au
Telephone: 02 6125 5777
Availability: Please email or see webpage for more information

The Graduate Research Office works with colleges and other central divisions to provide consistent HDR administrative support. The office is dedicated to improving the HDR student experience and is focussed on delivering effective services, advice and support to HDR candidate and staff  from application through to completion.

 

Students' associations

 

ANUSA

ANU Students' Association 

Website: anusa.com.au/
Email: sa.admin@anu.edu.au
Availability: 9am-5pm, Monday-Friday (except public holidays)

ANUSA is the peak representative body for all undergraduate students at ANU. Undergraduate students and ANU College students are automatically members of ANUSA. ANUSA offers support, advice and assistance to undergraduate ANU Students on academic, accommodation, legal, financial and other matters. 

 

PARSA

Postgraduate and Research Students' Association

Website: parsa.anu.edu.au/
Email: parsa@anu.edu.au
Availability: 9am-5pm, Monday-Friday (except public holidays)

PARSA is the elected representative body for all postgraduate students at ANU. PARSA offer support, advice and assistance to postgraduate and HDR ANU students on academic, research, accommodation, legal, financial and other matters.

 

Online resources

There are a wide variety of tools and informational resources available online that can support your mental wellbeing. While these may not be a replacement for professional psychological or counsellor assistance, they can provide you with greater insight, tips, and information to support you and enhance your wellbeing. 

 

ANU Counselling online resources

Resources that cover common topics of interest to students such as homesickness, issues with study, relationships and mental health. Available here: www.anu.edu.au/students/health-safety-wellbeing/getting-help-at-anu/anu-counselling/mental-health-resources

 

Head to Health

Head to Health can help you find digital mental health services from some of Australia's most trusted mental health organisations. Provided by the Australian Department of Health, Head to Health brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources. Find it here: headtohealth.gov.au/about-us

 

moodgym

moodgym is like an interactive self-help book which helps you to learn and practise skills which can help to prevent and manage symptoms of depression and anxiety. moodgym was originally developed and evaluated over 15 years by researchers at the Australian National University. Find it here: moodgym.com.au

 

Mindspot

MindSpot provides free, anonymous assessment and treatment for adults experiencing stress, anxiety, depression, OCD, PTSD, and chronic pain. Find it here: mindspot.org.au/

 

Australian Psychological Society

The APS offers a variety of useful information on a number of psychological topics including depression, anxiety, grief, stress, and relationship troubles (among many others). Find it here: www.psychology.org.au/for-the-public/Psychology-Topics. The APS also has a database of psychologists in Australia as well as information on how to access psychological services.

 

Beyond Blue

A national organisation offering information and advice on mental health issues including depression and anxiety. Find out more here: www.beyondblue.org.au

 

Black Dog Institute

An organisation offering evidenced-based information and resources on depression and bipolar disorder. Find out more here: www.blackdoginstitute.org.au

 

Page owner: Wellbeing