Medical Services
The ANU Medical Centre is located on level 2 of the Health and Wellbeing Centre (Building 156) in Kambri.
Privacy Policy Update:
We’ve updated our Privacy Policy to reflect recent changes, including how we manage telehealth consultations and ensure your information is protected. These updates reinforce our commitment to transparency, data minimisation, and secure healthcare delivery.
What’s New?
• Enhanced privacy measures for telehealth services
• Clearer information on how we collect, use, and share your data
• Updated review and notification procedures
We encourage all patients to review the updated policy here or ask our staff for a printed copy during your next visit. If you have any questions, please contact us.
We recommend that before attending/returning to ANU for semester commencement in 2025 all staff and students with ongoing medical needs seek a GP to get a six-month supply of any regular medications, and to have any other medical needs met, including documentation or supporting letters if you do not have a relationship with the clinic we will not be able to assist you.
If you require a Mental Health Plan or require ANU documentation EAP, or late withdrawals for the 2025 academic year, please plan accordingly by seeing your regular or alternative GP. List is available in reference documents under alternative providers.
Services are bulk-billed (no cost) for ANU students. Staff fees can be found under the "fees" section (from $90). Staff will only be bulk-billed for flu vaccination. We are unable to offer appointments if you are not an ANU student or staff.
Failure to attend, including late attendance, will result in a no-show fee or $40 and $80. Please refer to fees section for details. No further appointments can be booked until DNA fees are resolved.
The Medical Centre is open Monday to Friday 8.30am to 5.00pm
Bookings can be made online through our HotDoc online booking site.
In an Emergency please call 000.
How to book an appointment
Bookings can be made through the HotDoc booking platform, in-person over the counter, or over the phone by calling 02 6125 2211.
Consultation times:
- Our standard consultation is 15 minutes long. When booking online, please select long appointment if you have complex enquiries or multiple questions to discuss. If unsure, you can call us to ask.
- The medical centre holds a number of daily appointments for urgent requirements. If you need an urgent appointment, please call us.
Do I need to do anything upon arrival?
- Please arrive 10 minutes before your appointment. Remember to bring you ANU student of staff ID with you. Bring your medicare or OSHC insurance card.
- Upon arrival, please report to reception so that can let your provider know that you are here.
- If you are a new patient, you will need to fill in a new patient form.
Prescription, referrals and medical certificates.
- An appointment is needed for all prescriptions, referrals and medical certificates.
- While doctors have authority to provide medical certificates, it is important to understand that we are not obligated to provide you with a certificate as outlined in this code of conduct.
Friendly Reminder: if you have a fever, cough, sore throat, or shortness of breath OR have tested positive for COVID-19, please phone ahead and advise our reception staff before attending the clinic. This will allow to assist you with alternative appointment options, such as telehealth.
Communications
For recalls and reminders - depending on the type of follow-up required, you may receive a text or a phone call from our practice with regards to recalls (if required) and reminders.
Contacting our practitioners - doctors and nurse practitioners do not routinely take phone calls from patients. If a patient wishes to leave a message for a doctor, a reception team will forward it to a nurse for appropriate follow up. Please note that inappropriate messages will not be passed on to the practitioners.
E-mail requests - we are unable to provide medical advice via email. We are also unable to take on requests for scripts and referrals via email. Please book an appointment instead.
Fees
The ANU Medical Centre has a schedule of fees. Fees below:
| Category | Cost |
|---|---|
| Students (domestic with Medicare card) | Bulk-Billed |
| Students (international with OSHC) | Appointments are covered through your OSHC cover. We cover the following OSHC providers: Allianz, AHM, BUPA and Medibank. For other insurers, you will need to pay fees upfront and claim 100% back from your OSHC provider.
|
ANU Staff
| Staff are NOT Bulk-Billed. Charges below:
|
| Immunisation records upload | Immunisation records upload - $25 This is applicable for childhood vaccination records upload to AIR and uploading history of your past vaccination to AIR. |
Procedures
| Fees for procedure (implanon insertion, ear wax removal, skin excision, etc) will be discussed with you at the time of consultation. We do not offer iron infusion. |
Items that we cannot bulk-bill (and no Medicare rebates)
| In line with Medicare rules, some items do not attract rebates. If you are a student, this means that we cannot bulk-bill you. If you are a staff, this means that you will not get rebates from Medicare. Items not eligible for rebates include but not limited to: |
| Failure to attend | Failing to attend a scheduled appointment will result in a fee being charged. Please notify us at least two hours before your appointment if you are unable to attend. You can let us know via HotDoc, over the phone or email. If you miss your appointment due to arriving late, failure to attend fee will still apply to you. Please note that failing to honour a booked appointment will incur the following charges:
|
Interpreter Services are available if required, please let us know when you make an appointment and we can organise this for you. As this is a service provided by a third party, there will be fees that will need to be paid to said third party.
Our Services
The ANU Medical Centre offers a range of services, including;
Our services:
- Standard appointment or consultation
- General health check-up
- Mental health treatment plan
- Urgent appointment (please call reception for urgent appointments)
- Minor surgical procedures and wound management
- Medical assessments and pre-employment medicals
- Referrals and prescriptions
- Telehealth
Sexual health services:
- STI testing and treatment
- Contraception advice and procedures
- Cervical cancer screening
- Pregnancy and antenatal care
Immunisations, vaccination and travel:
- Flu vaccinations
- Shingles and pneumococcal vaccination
- Childhood and adult immunisation
- Travel advice and vaccinations
- Tetanus boosters
Please note that our clinic do not offer workers compensation consultations.
Flu Vaccines
Flu vaccines are only available for ANU students and staff
Flu vaccine bookings can be made through the HotDoc booking platform. We also offer other vaccinations and immunisations, including catch-up adult and childhood immunisations.
We do not offer COVID-19 Boosters. The University Pharmacy offers this service
Our Doctors and Nurses
Our experienced team at ANU medical centre are:
Registered Nurse Casie Causley (she/her)
Nurse Casie looks after:
- Wound care
- Women's health
- Cardiac health screening
- ECGs
- Childhood immunisation and adult catch-up immunisations
- Pap smear
About Nurse Casie:
Nurse Casie is a Wiradjuri woman from Wagga Wagga. She holds a Bachelor of Nursing degree from Charles Sturt University. She also holds postgraduate nursing qualifications in nursing and neurosurgical nursing.
Prior to joining ANU, Casie worked in the ICU and HDU at Calvary Hospital in Wagga Wagga. She has also worked in other wards at Queen Elizabeth hospital and Mater Private Hospital Brisbane.
When not at work, Casie likes to spend time with her kids, playing video games and doing diamond painting.
Nurse Practitioner (NP) Chris Helms (He/him)
With over 23 years experience as a registered nurse, nurse practitioner, Chris is passionate about serving the diverse needs of populations.
Dr Yue (Michelle) Yin (She/her)
Michelle earned her medical degree from ANU in 2017 and achieved Fellowship of the Royal Australian College of General Practitioners (FRACGP) in 2024.
Michelle completed her internship and residency at The Canberra Hospital (TCH) and Calvary Hospital. Prior to working as a GP, Michelle has worked as psychiatric registrar and emergency doctor in TCH and Calvary Hospital.
She has a Diploma in Child Health (Sydney Children Hospitals Network). She is a member of Australian Menopause Society. She also holds a PhD degree in Biochemistry from Monash University, Vic.
Dr Tang-Sheng Ying (he/him)
Dr Zeng and his family have been living in Canberra since 1996. After completing his PhD studies at the University of Queensland, he worked at the Therapeutic Goods Administration (TGA), The Canberra Hospital, Calvary Hospital, John James Hospital and Queanbeyan District Hospital, in addition to general practice.
He speaks fluent Cantonese and Mandarin. Dr Zeng has a strong interest in acute care and skin procedures.
His personal interests include music, sport and gardening.
Medical Certificate and Academic Considerations
The Medical Centre is unable to advise students on academic consideration applications.
If you require supporting documentation to assist with academic considerations, please ensure that you have familiarised yourself with the consideration requirements you are applying for.
While doctors have authority to provide medical certificates, it is important to understand that we are not obligated to provide you with a certificate as outlined in this code of conduct.
Providing false information is an offence under the ANU Discipline Rule.
OSHC for International Students
If you are a student from overseas on a temporary student visa, it is a condition of your visa that you maintain Overseas Student Health Cover (OSHC) for the duration of your visa.
At ANU Medical Centre, your appointments are covered by your OSHC. This means that you do not need to pay for your doctor's consultation. You will need to know your policy number.
Alternative Options
Our waiting time may grow during peak period as demand rises. Below are alternative health service options available in Canberra. Please note that they are not part of ANU Medical Centre services.
ACT Walk-In Centres
- There are several walk-in centres available in Canberra. They provide free health care for non-life-threatening injuries to anyone over one year of age. The closest walk-in centre to ANU is located in Dickson.
Doctors on Demand Telehealth (free with Allianz OSHC)
- International students with Allianz OSHC cover can access free telehealth services offered by Doctors on Demand. Doctors on Demand GPs are authorised to issue medical certificates.
- For more information: https://www.allianzcare.com.au/en/doctors-on-demand.html
After hours care - Canberra After-Hours Locum Medical Service (CALMS) - 1300 422 567
- CALMS provide after-hours medical care to everyone in the ACT. This is not a free service. To use this service, call 1300 422 567.
- For more information: https://calms.net.au/
After hours home doctor
- Requests for after-hours home doctor visits can be made through 13 SICK (13 74 25).
- Service hours are:
- Weekdays after 6pm
- Weekends and public holidays: after 12 noon.
Emergency
- In an emergency, call 000.
Ambulance
- Ambulance services are not covered by Medicare and you may not be covered by OSHC. If you do need to be transported using an ambulance service, you can make your to way to the emergency departments at:
- Calvary Hospital - Haydon Drive, Bruce.
- Canberra Hospital - Yamba Drive, Garran.
Other urgent support
- For other support options, please refer to the Urgent Support webpage.
Pathology Services
Pathology services are co-located with ANU Medical Centre. Services are provided by Capital Pathology. Operational hours below:
Mondays, Tuesdays and Thursdays, 8 30 am - 12 30 pm
Compliments or Complaints
Should you wish to make any compliments or offer any suggestions as to how we can improve our services, please call our clinic 02 6125 2211. You can also complete our feedback form.
If you are satisfied or dissatisfied with any aspect of the care that you have received at this Centre please let us know. If your concerns are not resolved you can then contact the Health Services Commissioner by calling 6205 2222.
Our teams & Contacts
Functional
| Name | Contact details |
|---|---|
| ANU Medical Centre | +61 2 6125 2211 |
Reference Documents
- ANU Medical Centre - privacy procedure.pdf (PDF, 122.34 KB)
- Practice Information Sheet (PDF, 659.29 KB)
- Alternative providers (incl. bulk-billing options) (PDF, 29.96 KB)
Use contact details to request an alternative file format.