Urgent Support

There are a wide range of community services available across Australia and locally in the ACT to support student mental health. These are a selection of services and resources most relevant to university students. See the staff at the Counselling Centre if you would like more support finding information or a service.

Urgent crisis support

Service Description Contact
Emergency 24-hour emergency assistance (Police, Fire, Ambulance) 000 112 (GSM mobiles)
Canberra Rape Crisis Centre A crisis and counselling telephone support service: 7am-11pm

6247 2525

ACT Access Mental Health 24-hour mental health emergency access & support 1800 629 354 or 6205 1065
ANU Wellbeing and Support Line

24-hour telephone and texts counselling support service available to ANU students experiencing situational stress, emotional difficulties and mental health concerns.


1300 050 327

SMS Text message service:  0488 884 170

Lifeline 24-hour telephone counselling - Cost of local call (fixed lines). 13 11 14
Kids Helpline 24-hour crisis line for people aged 5-25 years 1800 551 800
Suicide Call Back Service 24-hour crisis counselling and call back 1300 659 467
Domestic Violence Crisis Service (DVCS) 24-hour domestic violence crisis assistance 6280 0900
1800 RESPECT 24-hour national sexual assault & domestic violence crisis counselling line 1800 737 732
Mensline 24-hour telephone counselling & support for men 1300 78 99 78
HealthDirect 24-hour medical & health advice line staffed by registered nurses 1800 022 222 or 6207 7777
Poisons Information Line 24-hour advice by medical professionals on acute or chronic poisoning 131 126


Private Provider Databases

(Costs involved)

Find a Psychologist (Australian Psychological Society)

An online directory to help you find a private psychologist for counselling and support: https://www.psychology.org.au/

Find a Social Worker

An online directory to help you find a private social worker for counselling and support: http://www.aasw.asn.au/directory-advanced


Alternative Support 

(during business hours, booking required)

ANU Counselling

On-campus free counselling for currently enrolled students

  6178 0455

National Health Coop

On-campus health services provider

 6178 0400


Mental health & substance use support & treatment (12-25 yrs)

6201 5343

E: headspaceACT@canberra.edu.au

The Junction Youth Health Service

Free health service for people 12-25yrs old (includes counselling)

6232 2423

E: junctioninfo@anglicare.com.au

Salvation Army Counselling Service

Counselling & psychology (City & Tuggeranong locations)

6248 5540

Web: salvoscounselling.salvos.org.au


Case management, outreach, counselling & support (e.g. youth, family, disability & aged care)

6295 4300

Web: catholiccare.cg.org.au

Directions ACT

Drug & alcohol support & counselling service

6122 8000


ACT Women's Health Service

Nursing, counselling & medical support for disadvantaged women

6205 1078


Mental Health Website Resources 

  • Mind Health Connect - an electronic hub of Australian mental health services and resources, providing high quality information across a range of services and needs, http://www.mindhealthconnect.org.au/ (also on Facebook and Twitter).
  • Sane Australia - online and telephone helpline, fact sheets, podcasts/videos, mental health campaigns, stigma reduction & research. http://www.sane.org/ or 1800 18 SANE (7263).
  • Beyond Blue - national organisation offering information and advice on mental health issues especially depression and anxiety, http://www.beyondblue.org.au/
  • Black Dog Institute - offers evidenced-based information and resources on depression and bipolar disorder, http://www.blackdoginstitute.org.au/
  • Centre for Clinical Interventions (CCI) - high quality interactive workbooks, strategies and self-help information on a range of mental health topics, http://www.cci.health.wa.gov.au/
  • ECouch - a free interactive web-based self-help program for issues such as general anxiety, social anxiety and depression, www.ecouch.anu.edu.au
  • MoodGYM - a free interactive online program teaching skills to cope with life's problems, including CBT for preventing depression, www.moodgym.anu.edu.au
  • Just Ask Us - online network for tertiary students with information, tools and advice on drug, alcohol, mental health and wellbeing issues, http://www.justaskus.org.au/
  • Reach Out - an interactive site for young people with help, information, and support for a range of issues, including fact sheets, stories, forums and videos, http://au.reachout.com/ 
Page owner: Wellbeing