Urgent Support

There are a wide range of services available across the university, the ACT, and nationally to support student mental health. These are a selection of services and resources most relevant to university students. This page contains both urgent and non-urgent support options.

Emergency services

Service Description Contact
Emergency 24-hour emergency assistance (Police, Fire, Ambulance) 000 or 112 (GSM mobiles)
Police Assistance Line Police service where there is no immediate danger 131 444


Urgent crisis support

Service Description Contact
ACT Access Mental Health 24-hour mental health emergency access & support 1800 629 354 or 6205 1065
Canberra Rape Crisis Centre A crisis and counselling telephone support service: 7am-11pm

6247 2525

ANU Wellbeing and Support Line

24-hour telephone and texts counselling support service available to ANU students experiencing situational stress, emotional difficulties and mental health concerns.


1300 050 327

SMS Text message service:  0488 884 170

Lifeline 24-hour telephone counselling and crisis support - cost of local call (fixed lines). 13 11 14
Kids Helpline 24-hour crisis line for people aged 5-25 years 1800 551 800
Suicide Call Back Service 24-hour crisis counselling and call back 1300 659 467
Domestic Violence Crisis Service (DVCS) 24-hour domestic violence crisis assistance 6280 0900
1800 RESPECT 24-hour national sexual assault & domestic violence crisis counselling line 1800 737 732
Mensline 24-hour telephone counselling & support for men 1300 78 99 78
HealthDirect 24-hour medical & health advice line staffed by registered nurses 1800 022 222 or 6207 7777
Poisons Information Line 24-hour advice by medical professionals on acute or chronic poisoning 131 126


Alternative support 

(during business hours, booking required)

Please see here for more detailed information on the following support options.

ANU Thrive A student-led initiative providing support service connections and information

E: student.wellbeing@anu.edu.au

ANU Counselling

On-campus free, confidential counselling for currently enrolled students

  6178 0455

ANU National Health Coop

On-campus health provider including medical and psychological services

 6178 0400


Mental health & substance use support & treatment (12-25 yrs)

6201 5343

E: headspaceACT@canberra.edu.au

ANU Psychology Clinic Counselling and therapy services at a discounted rate for students

                                       6125 8498

E: psychology.clinic@anu.edu.au


The Junction Youth Health Service

Free health service for people 12-25yrs old (includes counselling)

6232 2423

E: junctioninfo@anglicare.com.au

Salvation Army Counselling Service

Counselling & psychology (City & Tuggeranong locations)

6248 5540

Web: salvoscounselling.salvos.org.au


Case management, outreach, counselling & support (e.g. youth, family, disability & aged care)

6295 4300

Web: catholiccare.cg.org.au

Directions ACT

Drug & alcohol support & counselling service

6132 4800


ACT Women's Health Service

Nursing, counselling & medical support for disadvantaged women

6205 1078


Psychologist and private provider databases

(costs may be involved)

To access psychological services, you can obtain a referral from a doctor (general practitioner), which allows you to claim a Medicare rebate. This rebate can cover some or all of the cost of accessing a psychologist (find out more here). International students should consult their overseas health cover (OSHC) or reciprocal health care agreement for coverage of psychological services and how much of the cost can be claimed.

Find a Psychologist (Australian Psychological Society)

An online directory to help you find a private psychologist for counselling and support: https://www.psychology.org.au/Find-a-Psychologist

Find a Social Worker

An online directory to help you find a private social worker for counselling and support: http://www.aasw.asn.au/directory-advanced


Online mental health resources

  • Head to Health - an electronic hub of Australian mental health services and resources, providing high quality information for a range of services and needs, https://headtohealth.gov.au/ (also on Facebook and Twitter).
  • Sane Australia - online and telephone helpline, fact sheets, podcasts/videos, mental health campaigns, stigma reduction & research, http://www.sane.org/ or 1800 18 SANE (7263).
  • Beyond Blue - national organisation offering information and advice on mental health issues especially depression and anxiety, http://www.beyondblue.org.au/
  • Black Dog Institute - offers evidenced-based information and resources on depression and bipolar disorder, http://www.blackdoginstitute.org.au/
  • Centre for Clinical Interventions (CCI) - high quality interactive workbooks, strategies and self-help information on a range of mental health topics, http://www.cci.health.wa.gov.au/
  • ECouch - a free interactive web-based self-help program for issues such as general anxiety, social anxiety and depression, www.ecouch.anu.edu.au
  • MoodGYM - a free interactive online program teaching skills to cope with life's problems, including CBT for preventing depression, www.moodgym.anu.edu.au
  • Just Ask Us - online network for tertiary students with information, tools and advice on drug, alcohol, mental health and wellbeing issues, http://www.justaskus.org.au/
  • Reach Out - an interactive site for young people with help, information, and support for a range of issues, including fact sheets, stories, forums and videos, http://au.reachout.com/ 
Page owner: Wellbeing