Urgent support

There are a wide range of services available across the university, the ACT, and nationally to support student mental health. These are a selection of services and resources most relevant to university students. This page contains both urgent and non-urgent support options.

Crisis Support (urgent, dangerous or time-critical situations)



24-hour emergency assistance (police, fire, ambulance)

000 or 112 (GSM mobiles)


Police Assistance Line
Police service where there is no immediate danger131 444

ACT Access Mental Health

24-hour mental health emergency access & support

1800 629 354 or 6205 1065
ANU Wellbeing and Support LineAvailable 24 hours, 7 days a week including public holidays

Phone 1300 050 327

or text 0488 884 170

24-hour telephone counselling and crisis support13 11 14
Kids Helpline
24-hour crisis line for people aged 5-25 years

1800 551 800


Suicide Call Back Service
24-hour crisis counselling and call back1300 659 467
Domestic Violence Crisis Service (DVCS)
24-hour domestic violence crisis assistance6280 0900
24-hour national sexual assault & domestic violence crisis counselling line1800 737 732
QLifeProvides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. 1800 184 527 (3pm to midnight, Monday - Sunday).
Canberra Rape Crisis CentreProvides free crisis lines, counselling, advocacy and community education for people who have experienced any form of sexual abuse.

(02) 6247 2525

0488 586 517 (SMS only)

(7am - 11pm)

24-hour telephone counselling & support for men1300 78 99 78
24-hour medical & health advice line staffed by registered nurses

1800 022 222 or 6207 7777


Poisons Information Line
24-hour advice by medical professionals on acute or chronic poisoning131 126

Private Provider Databases (costs involved:)

APS Find a PsychologistAn online directory to help you find a private psychologist for counselling and support: 
AASW Find a Social WorkerAn online directory to help you find a private social worker for counselling and support: 
Your Health in Mind: Find a PsychiatristAn online directory to help you find a psychiatrist: 


Alternative support 

(during business hours, booking required)

Please see here for more detailed information on the following support options.

Student Safety and Wellbeing

Free and confidential* support for students who have been impacted by sexual assault or sexual harassment (directly or indirectly) as well as a range of other concerns that may impact on a student's engagement and experience while at ANU.



+61 2 6125 2211


ANU Counselling
On-campus free, confidential counselling for currently enrolled students


02  6125 2211

ANU Medical Centre
On-campus health services provider, including General Practitioners

02 6125 2211



ANU Psychology ClinicCounselling and therapy services at a discounted rate for students

02 6125 8498



Safe Haven BelconnenA safe place that people can freely go to if they are experiencing suicidal thoughts, emotional distress, mental health concerns, isolation or loneliness and are seeking connection and support. 

(+61) 421 154 147


Safe Haven Belconnen

headspace CanberraMental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support (12-25 yrs)

02 6113 5700


headspace Tuggeranong

02 6298 2920


headspace Queanbeyan

02 5131 1500


The Junction Youth Health ServiceFree health service for people 12-25yrs old (includes counselling)

02 6232 2423


Akkadian HealthA united group of psychiatrists, technologists, and business executives committed to making high-quality and affordable healthcare accessible to all, anytime, anywhere

1800 950 886


Next Step (Marymead CatholicCare)A free, confidential and evidence-based psychological support service

(02) 6162 6111


Directions Health ServicesDelivers programs and services to people impacted by alcohol, drugs and other addictions

 02 6132 4800



Dhunlung Yarra Service (provided by Relationships Australia)Provides confidential, flexible and culturally appropriate support for Aboriginal and Torres Strait Islander families and communities

 1300 364 277

Eating Disorders Clinical HubThe central referral point for eating disorder services in the ACT.

 The switchboard handles all calls to, from and within the hospital 24 hours/seven days a week.

Eating Disorders Clinical Hub

Psych2UAn affordable and convenient service, servicing all of Australia including rural and remote locations.

1300 472 866



Service Assisting Male Survivors of Sexual AssaultOffers counselling and support to men over the age of 16 in the ACT and surrounding region, and their supporters, to recover from the effects and impacts of sexual assault or childhood sexual abuse

(02) 6247 2525 



Someone.healthMedicare bulk-billed, affordable and convenient online psychology sessions available when you want, Australia wide


Live Chat hours: 

Mon-Fri 9am-6pm, Sat-Sun 9am-12pm


The Talk ShopA group of dedicated psychologists who provide access to high-quality counselling and psychology for everyone

1300 224 665 


The Talk Shop


Women's Health ServicesOffers free services for women, by women including nursing, medical, nutrition and counselling for vulnerable women in the ACT and surrounding region

(02) 5124 1787

Women's Health Service


Winnunga Nimmityjah Aboriginal Health and Community Services (WNAHCS)An Aboriginal community controlled primary health care service operated by the Aboriginal and Torres Strait Islander community of the ACT

(02) 6284 6222



Online mental health resources

  • Alcohol and Drug services – information, advice, & support for those affected directly or indirectly by drug & alcohol issues http://www.health.act.gov.au/our-services/alcohol-and-other-drugs 
  • Alcohol & Drug Counselling Online: a Turning Point Service – free online 24/7 Drug and Alcohol Counselling for tertiary students with information, tools and advice on drugs and alcohol https://www.counsellingonline.org.au/ 
  • Anxiety Self-help – information about managing anxiety disorders and phobias http://www.anxieties.com/ 
  • Beyond Blue – national organisation offering information and advice on mental health issues especially depression and anxiety http://www.beyondblue.org.au/ 
  • Black Dog Institute – offers evidenced-based information and resources for mental wellbeing http://www.blackdoginstitute.org.au/ 
  • Centre for Clinical Interventions (CCI) – high quality interactive workbooks, strategies and self-help information on a range of mental health topics http://www.cci.health.wa.gov.au/  
  • e-couch – a free interactive web-based self-help program for issues such as general anxiety, social anxiety and depression https://www.ecouch.com.au 
  • Head to Health – an electronic hub of Australian mental health services and resources, providing high quality information across a range of services and needs https://www.headtohealth.gov.au/ 
  • InsideOut - Australia’s national institute for research, translation and clinical excellence in eating disorders https://insideoutinstitute.org.au/ 
  • Self Help Resources for Mental Health Problems - the Centre for Clinical Interventions (CCI) has produced resources for consumers and healthcare professionals to assist in providing interventions for mental health problems https://www.cci.health.wa.gov.au/Resources/Looking-After-Yourself 
  • moodgym – a free interactive online program teaching skills to cope with life’s problems, including CBT for preventing depression https://moodgym.com.au/ 
  • ReachOut – an interactive site for young people with help, information, and support for a range of issues, including fact sheets, stories, forums and videos http://au.reachout.com/ 
  • SANE Australia – online and telephone helpline, fact sheets, podcasts/videos, mental health campaigns, stigma reduction & research. http://www.sane.org/ or 1800 187 263. 
  • Self Compassion - a collection of information and resources centred on self-compassion to assist in enhancing emotional wellbeing and self-kindness https://self-compassion.org/resources-2/#other-sites 

Reference documents

Use contact details to request an alternative file format.


  • Student Safety and Wellbeing
  • +61 2 6125 2211
  • Send email
Page Owner: Wellbeing