ANU Student Hubs

Course and program advice may include help with:

• Understanding your program requirements, University rules and study options
• Planning your enrolment, including choosing courses, majors, minors and specialisations
• Credit, permission codes and other enrolment requests
• Exchange, study abroad and cross-institutional study
• Academic progress, study plans and graduation checks

Some enquiries may need detailed assessment, approval or discipline-specific expertise. If this applies to your enquiry, Student Education Support will connect you with the appropriate specialist staff.

No appointment is required for in-person or online drop-in sessions.

In-person drop-in sessions
Monday to Friday, 10am-12pm
Student Hub Kambri, Student Hub North and Student Hub South

Online Zoom drop-in sessions
Monday to Friday, 2-3pm
Enter the Zoom drop-in waiting room
Meeting ID: 849 2739 2159
Passcode: 198500

Please include your student ID in your Zoom display name so staff can assist you more quickly.

Email enquiry support
You can also email your question to student@anu.edu.au from your ANU student email account.

Please include your degree name so staff can assist you more quickly.

You can visit any Student Hub for help. For program-specific course and program advice, we recommend visiting your home Hub where possible.

Your home Hub is:

• Student Hub Kambri for CASS and CBE students
• Student Hub North for CSM and CSS students
• Student Hub South for CAP and CLGP students

If you visit a different Hub, staff will still help you and connect you with the right support where needed.

Email student@anu.edu.au

To help us respond efficiently:

• Use your ANU email account if you have one
• Include your student number if you have one
• Include your degree name if your question is about course and program advice
• Send one email and wait for a response, rather than sending duplicate enquiries

We aim to respond within 3-5 business days. Response times may be longer during peak periods.

If your enquiry is urgent or time-sensitive, call us or visit a Student Hub during opening hours.

If you do not have an ANU email account, include your full name and ANU student number if you have one. We may ask you to provide government photo identification before we can discuss your student record.

Monday to Friday, 10am-4pm

We aim to answer calls within 5-10 minutes. Wait times may be longer during peak periods.

During busy periods, you may be offered a callback. This keeps your place in the queue, and a staff member will call you when your call reaches the front of the queue.

Course and program advice is not available by phone. To access course and program advice, use an in-person or online drop-in session, or email student@anu.edu.au.

Online course and program advice drop-in sessions are available Monday to Friday, 2-3pm.

Enter the Zoom drop-in waiting room

Meeting ID: 849 2739 2159
Passcode: 198500

Student Hub services vary by location.

Student Hub Kambri

• General student enquiries
• Student administration support, including fees, records, official documents and student cards
• Course and Program Advice Sessions for CASS and CBE students: 10am-12pm, Monday to Friday
• IT support: 10am-2pm
• Allianz OSHC support: 10am-12.30pm and 1.30-4pm, Monday, Tuesday, Thursday and Friday
• University Accommodation support: currently unavailable at Student Hub Kambri. Visit the Fulton Muir Building for support. This service is expected to return for Semester 2

Student Hub North

• General student enquiries
• Student administration support
• Course and Program Advice Sessions for CSM and CSS students

Student Hub South

• General student enquiries
• Student administration support
• Course and Program Advice Sessions for CAP and CLGP students

Student Hub Kingsley

• General enquiries for CBE students

Some specialist services may have different opening hours, lunch breaks or availability. Check Service updates before you visit.

If you need support with physical access, communication, waiting, noise or a quieter space, please let us know when you arrive or contact us before your visit. We will do our best to support you.

Student Hub Kambri

Student Hub Kambri has lift access, automatic doors, step-free entry and wide walkways suitable for mobility devices and prams. These features also provide access to nearby bathrooms and the parents and carers room.

If you arrive via Joplin Lane on the lower ground level near the underground car park, supermarket and food outlets, you can reach Student Hub Kambri by using the stairs or selecting Level 1 in the lift next to Chatime.

For parking information, accessible paths and public transport routes, see the Kambri Accessibility Guide.

Bathrooms, including accessible bathrooms, are located immediately next to Student Hub Kambri on Level 1.

A gender-neutral bathroom and a parents and carers room are located on Level 2 and can be accessed by lift from the Student Hub Kambri foyer.

Student Hub North

Student Hub North is located on the ground floor of the Peter Baume Building.

Student Hub South

Student Hub South is located on the ground floor of the ANU College of Law.

Student Hub Kingsley

Student Hub Kingsley is located on the ground floor of Building 26C.

From Monday 27 July 2026, Student Hub services will expand for Semester 2.

Student Hub Kambri, Student Hub North and Student Hub South will be open:

• Monday, Tuesday, Thursday and Friday: 10am-4pm
• Wednesday: 10am-5pm

This page will be updated as additional Semester 2 service details are confirmed.