Appointments

To be eligible for appointments at ANU Counselling you need to:

be located in Australia. If you are not currently located in Australia, please email us and we will provide you with information on options for assistance.
be currently enrolled and studying in this semester as a student at the ANU
have registered with our service for this calendar year. To register please email counselling.centre@anu.edu.au

If you are on program leave or your enrolment has lapsed, you can contact us for information on alternative options for counselling support.

ANU Counselling offers trauma counselling for students that have experienced sexual assault and/or sexual harassment during their time at university. Please inform the counsellor this is what you are seeking and your counsellor will discuss internal and external treatment options with you.

The ANU Wellbeing and Support Line - The ANU Wellbeing and Support Line is a phone service for all current students who are experiencing situational stress, emotional difficulties and mental health concerns. The service can also be used to provide debriefing support and assistance for student leaders. The ANU Wellbeing and Support Line works with ANU Counselling but is operational 24 hours a day. The ANU Wellbeing and Support Line will listen to the students' concerns and attempt to help the student develop coping strategies and ways to manage. Find out more, or contact the ANU Wellbeing and Support Line on 1300 050 327 (voice) or 0488 884 170 (text).

Appointments

ANU Counselling is open each day of the year excluding weekends, public holidays and the University Christmas shutdown period.
We offer two kinds of appointments to students. Please note that to book an appointment you must have registered with our service this year. To register please email counselling.centre@anu.edu.au

Standard appointments (50mins)

These appointments allow for thorough and tailored counselling support for each student. This allows time for the counsellor to hear about the issue you wish to address and to explore options for support.
To book a standard session you can:

Telephone on 02 6125 2211, option 1 for counselling
Email counselling.centre@anu.edu.au

Please note that during peak times of year there may be a longer waiting period of several weeks for this appointment type.

Next-day appointments (50mins)

Each day we have appointments available which can only be booked on the day prior to the appointment. This can be a good way for you to initially access counselling or if your concern cannot wait for a standard appointment booking. If further support is required, a standard appointment or additional resources can be arranged for follow-up.

To request to book a next day appointment, students can call reception; Telephone: 02 6125 2211, option 1 for counselling from 8am.
Please note, due to high demand, the appointments often fill quickly leading up to and during the exam period. We encourage you to try again another day should you miss out on the first attempt, and please advise our staff if you experience repeated issues obtaining an appointment.

Access & communication:
Please notify our staff at the time of booking if you have particular access, mobility, communication, or other needs. Our service has access to the national Translation and Interpreting Service if needed, but bookings for this typically need to be arranged by our centre in advance to coincide with your appointment time.

Reminders and Cancellation Notices

ANU Counselling does not send appointment reminders- we encourage students to set their own reminders of appointment times.

Cancellation notices are sent via email, ANU Student email will be the default email address used so please notify reception if you would prefer a different email address. Please check your email prior to 8am on the day of your appointment as you will be notified by email if your appointment has been cancelled.