24/7 Support

The ANU Wellbeing and Support Line is a phone service for all current students who are experiencing situational stress, emotional difficulties and mental health concerns. The service can also be used to provide debriefing support and assistance for student leaders. The ANU Wellbeing and Support Line works with ANU Counselling but is operational 24 hours a day.



1300 050 327


0488 884 170

Find out more, or contact the ANU Wellbeing and Support Line on 1300 050 327 (voice) or 0488 884 170 (text).

How to book an appointment

Please remember to check our eligibility requirements before booking your appointment.

Eligibility requirements

  • Currently enrolled ANU students, who are located in Australia, are eligible for ANU Counselling.
  • If you are not located in Australia, or are currently travelling overseas, you must utilise services available to you in your current location.

If you have questions about the ANU Counselling service, please contact us at

New client bookings

If you are new to our service, or have not accessed our service in the last 12 months, please complete our online registration form.

After completing the form, within 1 - 3 business days, you will receive a phone call from one of our team members. This phone call aims to better understand your current needs and ensure you are booked in with the right service. This call will last 10 - 20 minutes.

If you have any difficulties completing the form, please contact our reception on 02 6125 2211 and select Option 1.

Existing client bookings

If you are returning to our service, or have had an appointment with us in the past, please complete our online registration form. 

Third-party referrals

If you are a third party (such as a GP, family member, friend, or other), and would like to refer someone to our service, please complete our online referral form and our team will review your request.

Accessibility: please notify our staff at the time of booking if you have particular access, mobility, communication, or other needs. Our service has access to the national Translation and Interpretation Service if needed, but bookings for this typically need to be arranged by our centre in advance to coincide with your appointment time.

If you have any questions about ANU Counselling, please read through our Frequently Asked Questions (FAQs) on the ANU Counselling homepage. If you have any difficulties with the online booking forms, or third-party referral form, please contact us at


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