Remote students

It doesn't matter where you are studying, we've got you covered. All our appointments are now available to all students no matter where you are physically located. 

Video appointments

We deliver video appointments using Zoom. You will be sent a link for the Zoom meeting before the appointment. Remember to check the time difference! At video appointments, we can cover the full range of issues students experience in transitioning into and succeeding at academic study. 

Written feedback

Email appointments are useful when you want some feedback on a draft. On the morning of your appointment, upload your draft so that the Adviser can review it. At the time of the appointment, the Writing Coach or Learning Adviser will email you detailed feedback.


These are available Monday - Friday, 11am - 1pm (Canberra time) during semester time. All students can join in via our Wattle site and ask a question.

What to expect

We have a few rules to help share appointments and to give you time between appointments to apply some of the feedback.

  • Booked appointments are limited to one every two weeks for Learning Advisers, and once a week for Writing Coaches.
  • We will see a full draft of an assessment piece only once, but we can see an outline, and then a full draft.
  • We cannot see an assessment piece that is due on the day of the appointment.
  • We do not edit, proofread or grammar check.
  • We do not advise on the disciplinary content of your work. Your tutors, lecturers and supervisors are the best resources for content-specific advice.
  • We cannot estimate a likely grade for your work.
  • We will only see work directly related to an ANU course of study. For example, we do not advise on IELTS tests, CVs or resumes, job applications or applications to other universities
  • We do not see take-home exams.


Our services are very popular. In order to provide a fair system for all students, we have some guidelines around appointment cancellations.

  • If you are no longer able to attend a booked appointment, please cancel as soon as possible. You can cancel either online or over the phone.
  • If you cancel within 24 hours of your appointment, you will need to wait two weeks before your next appointment.
  • If you fail to attend an appointment, or cancel within the 24 hour period more than once, you will not be able to make another appointment that semester.