From Monday 25 May 2026, ANU will begin transitioning student administration and support services to a new Student Hub model across campus.
This change is designed to make it easier to access support wherever you are and provide a more consistent and connected student experience throughout your time at ANU.
We know this change is occurring close to the examination period and want to reassure students that support services will continue to operate throughout the transition. Our priority is to ensure students continue to receive support while new arrangements are progressively introduced ahead of Semester 2.
What you need to know right now
From Monday 25 May 2026, all student administration, program and course advice email enquiries, regardless of your school/college, should be directed to: student@anu.edu.au.
In summary,
- From 25th May 2026, you should be sending all your student administration, program and course advice enquiries to student@anu.edu.au.
- From 25th May 2026, the new hub locations( details below) will be staffed and functional for you to access in person support.
- You can visit any Student Hub for general enquiries. For program-specific advice, you may be directed to your designated (home) hub and encouraged to book an appointment
- The Student Hub Kambri will continue to operate as normal throughout this period.
Student Hub Kambri
Level 1, Di Riddell Student Centre, Building 154, Kambri
Opening hours
Monday, Tuesday, Thursday, and Friday: 10am-4pm
Wednesday: 10am-5pm
Services available
- General student enquiries regarding
• University systems and processes
• Fees and payments
• Records and documents
• IT support
• Allianz OSHC
• Accommodation
• Student Cards - CASS and CBE program and course advice Monday-Friday, 10am-12pm (noon) only
Student Hub North
Ground Floor, Building 42, Peter Baume Building, University Avenue
Opening hours
Monday-Friday: 10am-12pm (noon)
Services available
- General student enquiries regarding
• University systems and processes
• Fees and payments
• Records and documents
• IT support
• Allianz OSHC
• Accommodation
• Student Cards - CoSM and CSS program and course advice
Student Hub South
Ground Floor, Building 5, Fellows Road
Opening hours
Monday-Friday: 10am-12pm (noon)
Services available
- General student enquiries regarding
• University systems and processes
• Fees and payments
• Records and documents
• IT support
• Allianz OSHC
• Accommodation
• Student Cards - CLGP and CAP program and course advice
Student Hub Kingsley
Ground Floor, Building 26C, Kingsley Street
Opening hours
Monday-Friday: 10am-4pm
Services available
- General enquiries for CBE students. For Program and course advice for CBE students, please visit the Kambri Hub.
Services from 25 May to Orientation Week
From Monday 25 May to Friday 24 July 2026 (Orientation Week), the Student Hub locations listed above will be operational during the advertised opening hours and will provide the services outlined for each location.
During this period, students will be able to continue accessing in-person support, general enquiries and program-specific advice through the relevant Student Hub locations as the new model is progressively implemented ahead of Semester 2.
What happens from Semester 2?
From Monday 27 July 2026 (Week 1, Semester 2), all Student Hub locations will move to standard operating hours:
- Monday, Tuesday, Thursday and Friday: 10am-4pm
- Wednesday: 10am-5pm
Further information about Semester 2 arrangements, including additional guidance and updated webpages, will be shared closer to the start of semester.
Keeping Students informed
We recognise this is a significant change to how student support services are delivered across campus, and ensuring students are informed throughout the transition has been a key priority.
We are committed to continuing to communicate openly and regularly as arrangements are finalised and additional services come online. Students will continue to receive updates, guidance and practical information throughout the transition period to support a smooth move into the new Student Hub model ahead of Semester 2.
Further information, including updated webpages, FAQs and Semester 2 arrangements, will continue to be shared over the coming weeks.
Q) Why are these changes being introduced?
ANU is changing how students access support, so it is easier to know where to go for help. These changes bring the Student Hub services together into a more coordinated model, with the aim of making support easier to access, more consistent, and closer to where students study and spend time on campus.
Over the coming months, Student Hubs will give students clearer entry points for support, more consistent advice across campus, and better connection between general enquiries, program advice, and the right team for their situation. This means students should not need to work out which College, team, or office to contact before asking for help.
Q) Can I still access support during exams and the semester break?
Yes. Student support services will continue throughout the transition period. While some locations and services will operate differently during this time, support will remain available to students.
Q) Can I still get program or course advice?
Yes. Program and course advice will continue to be available through the relevant Student Hub locations listed above.
Q) I'm not sure where to go, what should I do?
You can visit any Student Hub for general help, and staff will guide you to the right support if needed.
Q) Can I provide feedback on these changes?
Yes. We recognise this is a new approach, and your feedback will be important in shaping how the service evolves. Students can continue to provide feedback or raise concerns through the University Services Feedback Form.
If you have any immediate questions, you can contact Student Hub directly via student@anu.edu.au
