Support services - NSSS 2021

25 Aug 2021

If you or someone else is in immediate danger call 000 for Police

If you or some else needs immediate medical attention call 000 for Ambulance.

Immediate crisis support 

ANU Wellbeing and Support Line (formerly the ANU Crisis Line)

The ANU Wellbeing and Support Line is a confidential and free personal crisis counselling available after hours and on weekends. It is available to all ANU students at no cost to them, for support with situational stress, emotional difficulties and mental health concerns. It is also available to all ANU student leaders for debriefing and wellbeing support.

Phone: 1300 05 0327

SMS: 0488 884 170

Availability: Monday to Friday from 5pm-9am. 24 hours on weekends and public holidays.


Lifeline are a national service providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.

Phone: 13 11 14


Availability: Round the clock - 24 hours a day, 7 days a week

1800 RESPECT - 24 Hour Phone Support

1800 RESPECT is the national sexual assault, domestic and family violence counselling service. 1800 RESPECT provides phone or online support for people experiencing, or at risk of experiencing, sexual assault, domestic or family violence. 1800 RESPECT also provides support for friends and family of people experiencing violence, as well as workers and professionals supporting someone experiencing violence.

Phone: 1800 737 732


Availability: Round the clock - 24 hours a day, 7 days a week

Counselling and advocacy services

Canberra Rape Crisis Centre (CRCC)

The Canberra Rape Crisis Centre is available and able to assist for those in our community who are struggling with the impacts of sexual violence, whether these are occurring now or surfacing now from a previous experience. They provide free and confidential crisis and ongoing counselling, support, advocacy and information about medical and legal options.

Phone: 02 6247 2525


Availability: 7am - 11pm, seven days a week.  

ANU Counselling

ANU Counselling offer free and confidential counselling via Zoom (audio and video, or just audio) for all currently enrolled ANU students, including ANU College students.

Phone: 02 6178 0455 



How to access it: You can email or phone ANU Counselling to arrange a Zoom appointment.

ANU Respectful Relationships Unit

The Respectful Relationships Unit is a primary prevention workforce at ANU that provides professional services - including education, community engagement, capacity building, consultation and planning facilitation - that support ANU communities to change culture and effectively address the drivers of sexual violence. Find out more about the Respectful Relationships Unit and the services and support they offer.



How to access it: Email to arrange a Zoom or phone appointment.

ACT community support services »

How to disclose sexual misconduct »

How to report sexual misconduct »

Offering support

If someone discloses a sexual assault or an instance of sexual harassment to you, it means they have identified you as someone they feel safe with. Here are some useful tips on supporting the person disclosing as well as the person responding.

There are services available for staff that offer confidential support and counselling. Please find out more about them on our Staff Services website.