After the census date passes students enroled in Commonwealth supported places or electing to use FEE-HELP will be provided with an electronic Commonwealth Assistance Notice (eCAN) for their enrolled courses.
Your eCAN includes important information about your enrolment, any HELP debt you have incurred, and contribution amounts you have paid.
Access
eCANs are located in your ANUHub account details and will be available within 28 days after each census date.
Corrections
You should check the details on your e-CAN carefully to ensure:
- the amount you have been charged is correct
- that any units from which you have been withdrawn on or before the census date have not been included.
If you believe the eCAN is incorrect, you should submit a written request to Student Central within 14 days of the date of your eCAN asking for the eCAN to be corrected. You should identify which parts of the eCAN that you believe are not correct and specify why you believe they are incorrect.