How to register for multi-factor authentication (MFA)

Microsoft 365 Multi-Factor Authentication

Given the rapid worldwide escalation of ransomware and the significant increase in the targeting of higher education institutions, the ANU has implemented multi-factor authentication (MFA) for all accounts.


Tips before you get started.

  • Have your mobile phone handy because you will need it to install the Microsoft Authenticator app as part of the MFA registration process.
  • If you have lost or changed your mobile phone you will need to contact the Password reset and MFA team is available by phone at (02) 612 54321 and select option 2, option 1, or email at to get temporary access.


Registering for MFA

  1. Installing the Microsoft Authenticator app onto your mobile phone

    You are welcome to use any Authenticator App you may be familiar with (Google Authenticator, Authy, DUO, etc). However, the ANU ITS Service Desk provides support for the default Microsoft Authenticator App, which is free to download on both the Google Play Store and the Apple App Store.

  2. Registering the Microsoft Authenticator App

    Using either a laptop or desktop, click on the following website link: ( Enter your University ID email address (e.g., and ANU Identity Password then click Next.

    You will be prompted for More information required. Click on Next.

    On the Keep your Account Secure page, click on Next.

    On the Set up Your Account page, click on Next.

MFA screenshot

In the Microsoft Authenticator app, tap the plus icon (+) to add a new account.

Please note: These instructions use Apple iOS. The process might look slightly different on Android devices.

MFA screenshot

Tap "Work or School Account."

Tap "Scan QR code." Your phone's camera will activate, ready to scan a QR Code.

MFA screenshot

Please note: It may prompt you to "Allow access to camera?" Tap "Go to Settings" then tap the little white circle next to Camera.


A QR code will appear on the computer. Scan it with your phone then click Next.

MFA screenshot

A number will appear.

MFA screenshot

Enter the number into the prompt on the Authenticator app on your phone. Then tap Yes.


Please note: If you didn't receive the prompt, make sure you have push notifications enabled.

You will receive a confirmation on your computer. Click Next.


Click on Security info and the Microsoft Authenticator will now appear under your sign-in methods.

The Multi-factor Authentication is now set up for your ANU account. You can now close the page.


Require any assistance?

If you have any difficulty registering for MFA, please contact the Service Desk using any of the options below.

The Service Desk is available by phone at (02) 612 54321 and select option 2, option 1, or email at


  • Service Desk
  • (02) 612 54321 and select option 2, option 1
  • Send email