Congratulations and welcome to those students who are commencing their studies with the Australian National University in Semester 2 2023. We offer a wide range of catered and self-catered student residences within easy walking or cycling distance to the city and we would love you to join our vibrant on campus community.
We understand new beginnings can sometimes be stressful so please remember we are here to answer any of your questions and guide you through the next steps once you have completed and submitted your application for accommodation.
If you cannot find what you are looking for on our website today, please connect with us via email firstname.lastname@example.org or call us on 02 6125 5111 - we are always happy to help!
Applications for Semester 2 2023 are now open. For further details on your accommodation application, please refer to the Frequently Asked Questions (FAQ) section.
I am a new student starting in Semester 2 2023 and I would like to know when I will receive my offer?
Accommodation offers will be released and emailed to students starting from 15 May 2023 in a progressive manner. We advise you to regularly check both your inbox and junk email folder to ensure you don't miss any important communication from us.
More information about the timelines can be found at offers and timelines.
How and by when do I accept my accommodation offer?
Please follow the instructions provided in your formal offer of accommodation carefully. The offer will contain information on how to accept and make payment for your accommodation, as well as the deadline for acceptance. Should you encounter any difficulties while accepting your offer, please reach out to our team so we can guide you through the necessary steps and offer solutions to any issues you may face.
What fees do I have to pay to accept my offer?
Your acceptance payment will vary depending on the residence you are allocated to and will be the sum of the following fees:
Registration fee (for new students only)
Resident Committee Fees
Two weeks weekly tariff
Can I extend the date to accept my offer?
Due to the high demand for our on-campus accommodation and ANU's commitment to providing as many students as possible with this opportunity, we are unable to extend the acceptance dates stated in your official offer of accommodation letter. If you encounter any difficulties with accepting the offer or making the payment, please contact our central team so we can talk you through the next steps.
Can I change my mind after I accept my offer and paid my acceptance fees?
In the event that you have accepted your offer but later decide to cancel, you will need to terminate your contract. To do so, please contact the Residence from which you received the offer and inform them of your decision. The team will provide guidance on the contract cancellation process, including the necessary steps to follow Additionally, we recommend reviewing clauses 10 and 12 of your Occupancy Agreement for further information.
What should I do if I have not received my accommodation offer?
Please note that processing applications takes time and offers are released on rolling basis. However, if you are concerned about your offer, please contact us so we can verify if you have a completed your accommodation application. Remember that we will only offer accommodation after you have received and accepted your academic offer. We also recommend you check your junk folder.
If you have not yet applied for accommodation, you must submit an application through our portal.
Can I decline my accommodation offer?
You are not obliged to accept your offer of accommodation. If you wish to decline your offer, please contact our team so we can withdraw your application.
If you choose to decline your accommodation offer and later change your mind, you may submit a new application. However, please note that declining a guaranteed offer means you will no longer be eligible for a new offer under the accommodation guarantee.
Please note that you can only decline your offer if have not accepted the offer and paid the acceptance fees. If you have already accepted the offer and paid the fees, you will need to apply for early contract termination.
Can I submit a late application?
While we welcome your application for on-campus accommodation at any time, your application may not be eligible for accommodation guarantee if you submit your application past the guarantee deadline. Offers for non-guaranteed applications will be issued on rolling basis as spaces become available.
Can I change my preference?
Once you submit your application, you will not be able to make any changes. We recommend you conduct a thorough research and consider your specific needs and budget before selecting your accommodation preference. However, we understand your circumstances may change. If you wish to update any details on your application, including your preference selection please reach out to our team so we can guide you through the next steps.
When should I arrive at my Residence and what do I need to know before move-in day?
We kindly ask that you carefully review the start date of your contract as indicated in your offer letter. In the event that you plan to arrive outside the contract start date, please inform the Residence of your planned arrival date in order for them to make the necessary arrangements for you. Please remember that your residence may not be able to accommodate you prior to your contract start date so ensure you plan your trip carefully. Should you decide to arrive after your contract starts, you remain liable for all charges for your accommodation from the start date of your contract, not your arrival date.
Furthermore, your Residence will provide you with important pre-arrival information via email once you have accepted your offer of accommodation.
For more detailed information, we recommend referring to the moving in checklist and prospectus, residential handbook, and guides. These resources will provide you with helpful tips and guidance to ensure a smooth transition into your new accommodation.