Contacts and Community Services

There are a wide range of community services available across Australia and locally in the ACT to support student mental health. These are a selection of services and resources most relevant to university students. See the staff at ANU Counselling if you would like more support finding information or a service.

Urgent crisis support

Service Description Contact
Emergency 24-hour emergency assistance (Police, Fire, Ambulance) 000 112 (GSM mobiles)
Canberra Rape Crisis Centre A crisis and counselling telephone support service: 7am-11pm

6247 2525

ACT Access Mental Health 24-hour mental health emergency access & support 1800 629 354 or 6205 1065
ANU Wellbeing and Support Line

24-hours counselling telephone support service

1300 050 327
Lifeline 24-hour telephone counselling - Cost of local call (fixed lines). 13 11 14
Kids Helpline 24-hour crisis line for people aged 5-25 years 1800 551 800
Suicide Call Back Service 24-hour crisis counselling and call back 1300 659 467
Domestic Violence Crisis Service (DVCS) 24-hour domestic violence crisis assistance 6280 0900
1800 RESPECT 24-hour national sexual assault & domestic violence crisis counselling line 1800 737 732
Mensline 24-hour telephone counselling & support for men 1300 78 99 78
HealthDirect 24-hour medical & health advice line staffed by registered nurses 1800 022 222 or 6207 7777
Poisons Information Line 24-hour advice by medical professionals on acute or chronic poisoning 131 126

Support during business hours

Service Description Contact
ANU Counselling On-campus free counselling for currently enrolled students 6125 2211
Headspace Mental health & substance use support & treatment (12-25 years) 6201 5343 or
The Junction Youth Health Service Free health service for people 12-25 years (includes counselling) 6232 2423 or
Salvation Army Counselling Service Counselling & psychology (City & Tuggeranong locations) 6248 5540
CatholicCare Case management, outreach, counselling & support (e.g. youth, family, disability & aged care) 6295 4300
Directions ACT Drug & alcohol support & counselling service 6122 8000
Canberra Rape Crisis Centre & SAMSSA Counselling & ongoing support for those affected by sexual assault 6247 2525 (7am-10.30pm)
ACT Women's Health Service Nursing, counselling & medical support for disadvantaged women 6205 1078

Online resources

  • Mind Health Connect - an electronic hub of Australian mental health services and resources, providing high quality information across a range of services and needs, (also on Facebook and Twitter).
  • QLife - Q Life provides a nation-wide, early intervention, peer supported telephone and web based service to diverse people of all ages experienceing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or social determinants that impact on their health and wellbeing. The QLife line operates daily from 3pm to 12am.
  • Sane Australia - online and telephone helpline, fact sheets, podcasts/videos, mental health campaigns, stigma reduction & research. or 1800 18 SANE (7263).
  • Beyond Blue - national organisation offering information and advice on mental health issues especially depression and anxiety.
  • Black Dog Institute - offers evidenced-based information and resources on depression and bipolar disorder.
  • Centre for Clinical Interventions (CCI) - high quality interactive workbooks, strategies and self-help information on a range of mental health topics.
  • ECouch - a free interactive web-based self-help program for issues such as general anxiety, social anxiety and depression.
  • MoodGYM - a free interactive online program teaching skills to cope with life's problems, including CBT for preventing depression.
  • Just Ask Us - online network for tertiary students with information, tools and advice on drug, alcohol, mental health and wellbeing issues.
  • Reach Out - an interactive site for young people with help, information, and support for a range of issues, including fact sheets, stories, forums and videos.
  • Authentic Happiness - focuses on developing positive emotions and strengths.
  • Anxiety Self-help - information about managing anxiety disorders and phobias.
  • Alcohol & Drug Information Service - 24-hour information, advice, & support for those affected directly or indirectly by drug & alcohol issues 6207 9977

Private provider databases

Service Description
Find a Psychologist (Australian Psychological Society) An online directory to help you find a private psychologist for counselling and support:
Find a Social Worker

An online directory to help you find a private social worker for counselling and support

Community services in ACT

Page owner: Wellbeing