Frequently asked questions

What is personal information?

'Personal information' is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

The most common examples are an individual's name or signature. Personal information can also be a person's address, image, description, numerical identifier, telephone number, date of birth, medical records, bank account details, employment details, or commentary or opinion about them, depending on the circumstances.

How can I make a complaint about privacy?

All complaints and concerns should be communicated to the ANU Privacy Officer by email at privacy@anu.edu.au

The Office of the Australian Information Commissioner advises "If you think an organisation or agency has mishandled your personal information, you need to complain to them first before you complain to us". Thus complaints should be made to OAIC after complaints have been made to the University and a response has been received from the relevant ANU officer.

How can I find out what personal information ANU holds about me?

Privacy law (APP 12.1) provides you with a right of access to the personal information we hold about you.

You can request access to your personal information by contacting us at privacy@anu.edu.au or FOI@anu.edu.au.  

We usually process requests for access to or correction of personal information under the Freedom of Information Act 1982 (Cth).

Can I have ANU delete my records from the ANU systems?

Only if the records can be deleted consistent with our legislative requirements. The University is required to retain information in compliance with other legislative schemes or until the information can be disposed of in accordance with the National Archives legislation.  In the meantime,

you can request that the information is corrected if it is incorrect.

You can access the University's Privacy Policy and the University's Records and archives management policy on the ANU website.

Is my data collected when I use the ANU website?

When you visit The Australian National University (ANU) website our server makes a record of your visit and logs the following information:

  • your browser's internet address
  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the previous site visited
  • the type of browser you are using n
  • the username entered if accessing a restricted site.

The University uses this information for statistical purposes and for system administration tasks to maintain this service. We do not attempt to identify individuals of our regular business practices however in the unlikely event of an investigation, the University, a law enforcement agency or other government agency may exercise its legal authority to inspect our server's logs.

The ANU website also uses cookies. These cookies collect information about how and when people use the site, which site was visited immediately beforehand, the types of devices and browsers people are using to visit the website, and visitors' IP addresses. ANU uses the data collected using cookies to better understand our website visitors, and identify how we can improve the web experiences and interactions that we offer. We also use cookies to inform and optimise our advertising by retargeting visitors after they leave the ANU website. We do not use cookies to collect personal information.

If at any stage you provide us with your email address either as part of a message or by completing a web form, we will only use the contact information you provide in accordance with our privacy policy.

External sites that are linked to or from the University site are generally not under our control or responsibility and you are advised to review their privacy statement.

Can my image be put up on an ANU website?

A photograph that includes you is considered personal information if you can be reasonably identified.

If you will be reasonably identifiable in an image, Privacy law gives you a right to be informed that your photo is being taken, how the photo will be used and where it will be published. All reasonable efforts should be made to obtain your explicit consent before taking your photo. Where it is impracticable to obtain consent (such as at large events), reasonable notification should be given (such as signs or announcements) so that you are aware that images are being recorded or photos are being taken and how they will be used. You then have a choice whether to be in the area where photos/images are being taken or not.

What does ANU do to protect data?

The University takes significant protection measures to strengthen our systems against data attacks. We do this in collaboration with Australian government security agencies and our industry security partners such as Microsoft.  

We will continue to invest in our IT security. We are unable to publicly provide specific details about the exact measures taken so as to ensure the integrity of those safety mechanisms.  

How can I keep my information secure?

Below are a range of steps you can take to help stay safe. 

Passwords 

Passwords are the most commonly used form of online credentials so they remain a key target. These simple precautions can help you secure your passwords and identity: 

  • If you have not reset your ANU password since November 2018, it is highly advised that you do so immediately. Accounts whose passwords have not been reset since November 2018 will automatically require a password change on 12 June 2019.   
  • If you tend to reuse your ANU password, or very similar passwords, on other services (within or external to ANU) it is highly recommended that you reset these as soon as possible and use more distinct passwords for each service.    
  • Where available two factor authentication (phone app, token) should be used for any online services you are registered with.  
  • Use strong but memorable passwords. There are many secure password generators online and also consider the use of a password manager.   

Emails 

Phishing and scam emails are still the most common way to steal personal information or gain unauthorised access.  

  • Make sure emails are from a trusted source. Some email clients don't automatically show the full email address, so take the time to expand and validate email addresses. 
  • Do not click on links or open attachments from unknown senders or emails which purport to be from someone you know but seem out of character.  
  • If the email appears to be from a known sender but seems unusual or asks you to do something you would not normally do, find a way to validate this information with the sender.  
  • Never give any sensitive or personal details over email no matter how legitimate or authoritative the source may seem.  
  • Don't click on email attachments with unusual file extensions or names unless you are expecting the email. 
  • If you can't tell whether an email is legitimate, or you think your account has been compromised, please contact it.security@anu.edu.au 

When Travelling 

  • Maintain a watchful eye on your devices and keep them close to you. If you can avoid it, don't leave your device in a hotel room or room safe. 
  • When using public Wi-Fi (at home or abroad) always make sure you use a Virtual Private Network (VPN) service. Hotel and airport lounge Wi-Fi are not secure.  
  • Consider using disk encryption. This one of the most useful data loss prevention measures.  
  • Do not accept USB devices from promotions or untrusted sources. Recommend to your friends and colleagues to use secure cloud based file transfers where possible.  

General device maintenance and configuration

Just like our vehicles require regular maintenance to stay road-worthy so to do our digital devices, so that they remain able to resist increasingly sophisticated attacks.  

  • Use a current and supported operating system. Older systems are more vulnerable particularly if security patches are no longer being released for them.
  • Ensure all operating systems and applications on your device are fully updated to the most recent patch level and are still being supported by the vendor.  
  • It is highly recommended that you use a security product on your device and that you keep it up-to-date.  
  • Some operating systems give you a local administrator account by default, consider making a second account on your device with less privileges for everyday use.
  • Microsoft Office macros can be very useful but are also a very common method of enabling malware. Strongly consider turning off macros unless you have a specific need. 
  • Don't download and run software from untrusted or unknown sources; and always make sure you scan any downloads with a reputable security product.  
  • Always make sure your important information is backed up regularly and consider having a mix of backup solutions e.g. cloud and removable disk.

Protecting your friends and colleagues 

Criminals may use your identity to trick your friends and colleagues. If you think your contact list has been compromised, let your friends and colleagues know so they can take steps to protect themselves.  

ANU IT Services maintains a website with up-to-date IT security information. You can access that website through our homepage, and we recommend bookmarking it and checking back regularly.