Student Wellbeing and Academic Support Update

13 January 2020

Student Wellbeing and Academic Support Update 


My family or I have been affected by the bushfires, is financial assistance available?

The University has introduced a financial assistance scheme for students who may have been affected by the bushfires that provides bursaries of up to $2,000.  More information on how to access this support can be found on the Bushfire Support Bursary Information sheet

Communications - Keeping updated  

We are providing regular updates on the conditions affecting the University through email, SMS, the ANUOK app and our official Facebook and Twitter accounts.    

If you haven't registered your emergency number on ISIS yet, now is a good time to do so by following the instructions at [go to]  

Health and Wellbeing support  

Counselling and Support Services 

We understand the current situation may make you feel concerned or stressed, which is why ANU has a range of mental health and wellbeing resources available to help.  

If you are a current student and would like to speak with a counsellor, you can contact ANU Counselling on 61 2 6178 0455 or email  

Specific appointments have been made available for students each afternoon for the coming weeks specially related to student wellbeing during this time.   

Further information about ANU Counselling is here

Additionally, the ANU Crisis Support Line is available between 5pm - 9am on weekdays and 24 hours on weekends and public holidays.  Call 1300 050 327 or text SMS: 0488 884 170.  

Additional community support services are listed below: 

Bushfire Specific 

  • A Federally funded free text-based mental health service (24/7) for rural and remote community members in need of emotional assistance due to the current bushfire crisis: Text 0488 807 266 

 Other Community Support 

  • Beyond Blue:  1300 224 636.  24/7 support and advice for mental health and welfare.  Online chat is also available between 3pm-11.59pm here.  

  • Lifeline: 13 11 14.  Provides free counselling 24/7. 

  • Kids helpline: 1800 551 800.  Provides free counselling for children, adolescent and young people up to age 25 years 24/7. 

  • Health Direct: 1800 022 222.  24/7 medical and health advice line staffed by registered nurses. 


The current weather, smoke and fire conditions can be very concerning.  Understandably, this can provoke worry and stress for all of us in several ways, including concerns about our own health and safety, the well-being and safety of loved ones, and sense of uncertainty. 

We can feel helpless and unsure of how to prepare and respond to such circumstances. 

Some good ideas and information about how to prepare and cope with a natural disaster can be found at  

You can keep up-to-date with Canberra-specific information via the Emergency Services Website www.esa.act,  

The ABC is the national emergency broadcaster, and in Canberra this is ABC Canberra 666. They have regular updates about conditions. 

Health advice  

The ACT Health Public Health Alert rates air quality.  You can find up to date ratings at the following link: 

Outdoor smoke  

 You can find details about the health impacts and precautions you can take when dealing with outdoor smoke via ACT Health here

ANU professor Sotiris Vardoulakis has also compiled a list of six things to remain safe from bushfire smoke. [Go to

We are all feeling the physical and mental health effects of the fires, smoke and heat. It is important we all care for one another.  

Academic Considerations and Support for students affected by the fires 

We can assist students who have been directly affected by the fires. 

Special consideration 

Special consideration is the process by which an examiner takes extenuating circumstances into consideration during the marking of an assessment item. Extenuating circumstances are defined as circumstances that were unpredictable and unavoidable. [Go to ] 

If you require an extension to the due date of your assessment because you have been affected, please write to the Course Convener. 

If you can't sit an  examination owing to extenuating circumstances, like being impacted directly by the fires, you can seek a deferred examination.  

A deferred examination is the sitting of an examination at a time other than the scheduled time/date normally due to extenuating circumstances [Go to ] 

Managing your course enrolments 

If you need to make changes to your course enrolments, there is helpful information about how swap or adjust your course enrolments at  

Full information about courses is available at the Programs & Courses website. [Go to] 

If you are having any difficulty managing your enrolments or would like additional advice, your Academic College/School Office is pleased to assist. 

ANU Student Services 

(Central & College) 

Reception Opening Location 

Reception Opening Hours 

Phone Number for Students to Contact College 

Phones Opening Hours 

 (Monday to Friday) 

College Student Admin Email Address 

More Information  

Student Central  


Level 1, Di Riddell Building 

10am - 4pm 

135 268  

(135 ANU) 

9am - 5pm  

College of Arts & Social Sciences 





6125 2898 

9am - 5pm  

College of Asia & the Pacific 




6125 3207 

9am - 5pm 

College of Business & Economics 


Level 2, Building 26C, Kingsley Street 

Open Mon to Thurs 9am - 5pm Open Friday 9am - 3pm 

6125 3807 

Same as Reception Opening Hours 


College of Engineering & Computer Science 


Ground Floor, Building 18, North Road 

9am - 1pm, but by appointment only  

6125 4450 

9am - 1pm  


College of Law 





6125 3483 


College of Science/ College of Health & Medicine 




6125 2809 

9am - 5pm 


Where can HDR students get further advice and support? 

The Graduate Research Office (GRO) is open and available for HDR students to contact whilst the ANU ACTON campus is open. GRO staff are able to provide HDR administrative advice on topics such as program leave and extensions; scholarship provisions, payments and extensions; and admission, program, or enrolment applications. GRO can be contacted via email at by phone on +61 2 6125 5777 or in person on Level 6 of 121 Marcus Clarke Street (access from the Childers St entrance) from 9 to 5pm Monday to Friday

Program Leave 

If you are considering not attending campus for first semester as a result of conditions impacting you, consult your College/School office about the impact on your progression.  

For domestic students further advice please refer to: 

If you are an International student, you will also need to apply for leave from the standard semesters if you wish to take leave from your program. Further advice for international students is available: 

Late Withdrawal 

If you are considering dropping your summer course after census date, as a result of unavoidable and unexpected extenuating circumstances due to conditions affecting you please see 

Additional Adjustments to Support your Study 

If the current conditions may be affecting your health or an underlying medical condition, we can make adjustments to better support you. Please contact our Access & Inclusion team to see how they can support you. [Go to] There are friendly people on hand to help.  

Who else can I speak to? 

We have a team on hand at University Student Central to assist, and they can help you find the right service and support.  You can contact us on 

Phone: 135 ANU (268) or International: +61 2 6125 3339  
Web: :  

Contacts for Program and Academic Advice from your College/School in the matrix above. 

Living in on campus residences during periods of high heat and poor air quality 

We are actively monitoring and seeking to reduce the impact of current conditions and are working to keep residences operating normally. At this time is safe to be living in the halls of residence on the ANU Campus, and there are arrangements in place to ensure access to air-conditioned spaces during the day, and access to fans if needed in the evening. Support staff are always available. 

Ursula College can lend residents on campus a fan if they need one. To borrow a fan please:  

  • Phone the Ursula Hall Senior Resident on-duty on 0436 408 559 on Saturday between 10am - 1pm 
  • Visit the Ursula Hall office on Monday morning after 9:30pm.  

Like all residents in Canberra, we have a fire plan in place for the unlikely event of an emergency. There is an evacuation plan in place for each residence, and we have an evacuation plan in place for the campus. Everyone in residence has been given a copy of our emergency preparedness information. If you don't have a copy, please ask at your residence for a copy.   

ANU is looking forward to welcoming new and returning students to our campus and is working to make sure that accommodation arrangements will be in place in time for the dates set out in academic offers and accommodation contracts. If students have questions or concerns, please contact Accommodation Services by phone or at the email address below. 

Accommodation offers 

For a comprehensive list of FAQs related to accommodation offers please go to