Student FAQs - coronavirus and the travel restrictions

12 February 2020

STUDENT ACCOMMODATION

Will I be able to reapply for accommodation when I know when I can return to the ANU?

Yes, we would welcome you reapplying for on campus accommodation when you know your arrival date at the ANU. While we cannot guarantee accommodation preferences we will make all attempts to assist you. We will do our best to find you an accommodation service that meets your needs, and will support you to settle in if it is after the usual Orientation and welcome phase at the beginning of Semester. Please reapply through the ANU Accommodation Service email uni.accom@anu.edu.au

Why are direct debits being charged for the 2020 accommodation contract even though I am affected by the Australian Government Travel Restrictions?

In 2019 many students accepted an offer to continue their residency in ANU on campus accommodation. The ANU has reserved your room so it can't be used by another student. At this time the rental payments are being deducted.

The ANU is considering how to respond to the needs of students who are prevented by the Australian Government travel restrictions from coming to the ANU to commence living in their on-campus accommodation. We are working as quickly as possible to come to a decision regarding accommodation payments and will inform you as soon as possible of the options we will make available to you.

I am a returning ANU student and have plans to return to my residence.  With the current travel restrictions I remain off-shore.  Will my room access card be disabled if I can't travel to Australia or will the card remain active and allow me access to my room when I return?

Yes, please be reassured that your room access card will be reactivated on your return and you will be given full access to the residence and room.  It is recommended that you do email your residence with your revised travel plans and new arrival date so that the residential team can be on hand to welcome you back and to make sure that any practical advice or assistance can be provided to you. 

How will other residents and staff be kept safe during the period of time when ANU accommodation services are hosting people who are completing their self isolation period?

The ANU takes the health and safety of its students and staff very seriously.  The ANU residential community is being proactively provided with up to date health and safety measures that they can take to ensure that all staff, students, contractors and other who visit the campus remain healthy. This includes the use of hand sanitising, face masks and a 14-day self-isolation in dedicated residences.

The ANU continues to follow the guidelines as published by the Australian Department of Health, ACT Chief Health Officer and Commonwealth Chief Medical Officer.  If residents or staff feel unwell, and/or if they have been in contact with students who may have been in Hubei Province prior to the introduction of the recent travel measures, the ANU will enforce the protocols as described by the authorities.  For more information, please refer to the ANU website:  https://www.anu.edu.au/news/all-news/coronavirus-advice-0

Will the arrangements for accommodation impact on access to accommodation for people who have been guaranteed ANU accommodation in either Semester 1 or Semester 2

Yes.  If students from the areas affected by the coronavirus travel ban cancel their Semester 1 2020 contract and elect to start in Semester 2 2020, the accommodation guarantee still applies. For non-guaranteed students who have been affected by the coronavirus travel ban, they would be made a priority for Semester 2 2020.

How will the travel restrictions or self-isolation affect my accommodation contract?

This is a complex issue. We appreciate this is a stressful time and are working to provide an update soon.

How will rooms used for self isolation be made safe for future residents after they have been used for self isolation?

All rooms used by a person who is required to self-isolate will be cleaned and sanitised according to requirements set by the health authorities prior to them being occupied by another resident.

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FOR CURRENT STUDENTS UNABLE TO LEAVE CHINA 

VIEW STUDENT FAQS IN MANDARIN HERE

How late can I enrol for semester 1 2020? 

Semester one 2020 begins 24 February 2020. If you arrive before 10 March, your academic College and School should be able to help you catch up with any missed classes.  We will also provide additional orientation activities. 

If you can't start classes by 10 March, then you might wish to defer your studies for a semester.  New students should contact international.admissions@anu.edu.au. Continuing students should email  student@anu.edu.au

ANU is committed to supporting affected students so that they can still complete their studies with as minimal disruption as possible.  
 
We are exploring a range of options to do this. These include online courses and teaching, weekend catch up classes and lectures, intensive summer and intensive winter courses and, where appropriate, allowing students to enrol in an increased study load. 

If I will not be studying in semester one, do I need to drop my courses in ISIS? 

No. Instead, please contact student@anu.edu.au before 10 March 2020 and we will process your program leave for you.  

I have a deferred/supplementary exam scheduled in the week commencing 24 February 2020 and am concerned I cannot attend. What should I do?  

Please contact the Examinations Office at examinations.officer@anu.edu.au and we will provide you tailored advice based on your specific circumstances. 

I am due to finish my studies in semester one 2020 and my visa will expire in September 2020. If I have to miss semester one, what should I do about extending my visa and Confirmation of Enrolment?  

Please email student@anu.edu.au and we will assist you with contacting the Department of Home Affairs to make sure your Confirmation of Enrolments matches your updated study period.    

This semester will be my last semester and if I can't attend campus, I'm worried my graduation may be delayed. Can I study my courses online in order to graduate on time? 

We're working on options for you, such as winter school and intensives, and can give you advice based on your program requirements and individual circumstances. Please contact your Academic College directly to discuss your options:  

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FOR NEW STUDENTS UNABLE TO LEAVE CHINA 

VIEW STUDENT FAQS IN MANDARIN HERE
 

How late can I enrol for semester 1 2020? 

Semester one 2020 begins 24 February 2020. If you arrive before 10 March, your academic College and School should be able to help you catch up with any missed classes.  We will also provide additional orientation activities. 

If you can't start classes by 10 March, then you might wish to defer your studies for a semester. New students should contact international.admissions@anu.edu.au. Continuing students should email  student@anu.edu.au

ANU is committed to supporting affected students so that they can still complete their studies with as minimal disruption as possible.  
 
We are exploring a range of options to do this. These include online courses and teaching, weekend catch up classes and lectures, intensive summer and intensive winter courses and, where appropriate, allowing students to enrol in an increased study load. 

If I will not be studying in semester one, do I need to drop my courses in ISIS? 

No. Instead, please contact student@anu.edu.au before 10 March 2020 and we will process your program leave for you.  

I have paid a deposit of fees and am wondering what I need to do if I won't be there in semester 1? 

You deposit will be refunded back to you. Alternatively, it can be applied to future study. Please contact student@anu.edu.au for assistance.   

If you have not yet paid your fees for 2020, your place to start in semester two will be saved for you.   

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