Message to international students: update

7 August 2020

Dear students,

Welcome back to Semester 2 with the ANU as we continue to manage in difficult times. I hope you and your family are well, and you have been able to connect with friends and your new courses.

Below are updates on remote learning services and opportunities to connect with your teachers, peers and University services. I encourage you to reach out and connect.

Zoom operations in China

International media reports that Zoom has changed its operations in mainland China. Students have asked how this affects their studies. ANU Zoom services are unaffected by these changes.

ANU owns its license in Australia and is in a paid partnership with Zoom, so we will continue to provide Zoom services to all offshore students.

If you are experiencing problems with Zoom, please contact the ANU Service Desk at

Remote access to local content

Our Australian-based systems can be accessed by a VPN, Global Protect, which is free for students to download and use. It will significantly reduce the load time for ANU content, as you'll be connected to our local servers. We strongly encourage all our offshore students to use the VPN.

Academic skills services all online

We offer a range of seminars and tutorials that help build academic skills such as studying, writing, academic integrity and more. All our academic skills services are delivered online by appointment. Meet an academic advisor to discuss your needs.

English language lessons also online

We have free online workshops if you would like to practice your English language skills before joining us on campus. You will also meet some of your peers working on their English skills too. 

Wellbeing and other support services

This has been a difficult year for everyone. The challenges we've faced can affect our wellbeing. ANU offers a range of free counselling and other support services, available online. 

If you have any questions about connecting to ANU and getting academic or wellbeing support, you can contact to our Student Support team on

Kind regards

Professor Ian Anderson AO
Deputy Vice-Chancellor (Student & University Experience)