Hailstorm - Frequently asked questions

22 January 2020

Please visit https://esa.act.gov.au/ for further information on Emergency Services responses. 

Who can I speak to about HR matters?

Please email ANUStaff.Helpline@anu.edu.au

I have been affected by the hailstorm, where can I go for support? 

It is very important for the University community to look after one another at this challenging time. If you are seeking some support or would like to know what support is available please contact:  

Helpline on (02) 6125 3346 (option 1): 

Staff support: 

  • Adviser to Staff staff.adviser@anu.edu.au or Gail Frank (02) 6125 3616 or Maaria Haque (02) 6125 8283 

  • Relationships Australia (02) 6122 7100 - Relationships Australia are located at Deakin. 

  • Assure - 1800 808 374 (Assure services are available 24 hours a day, 7 days a week). There are multiple locations in Canberra, including Civic, and you don't need to come to campus to access these services.  

  • If calling Relationships Australia or Assure, please identify yourself as an ANU staff member and this will fast track your appointment.  Please note you will usually be able to have an appointment within three working days. 

Student support: 

  • ANU Crisis Support Line on 1300 050 327 or via SMS Text message service on 0488 884 170 

  • ANU Counselling is open each day of the year excluding weekends, public holidays and the University shutdown period.  ANU Counselling is open from 8.55am until 4.45pm and close for lunch between 1pm - 2pm.  To make an appointment, please phone on 02 6178 0455 or come in person.  Further information about appointments is here

 

What are the conditions like on campus? 

A comprehensive inspection of all buildings and facilities is currently ongoing. We will post regular updates as buildings come back online (open from Thursday 23 January). The list of buildings that have been inspected are posted here

Facilities and Services staff and contractors continue to work across campus to repair damage to offices and buildings and clean debris from walkways and roads. Some buildings have window/glass and roof/tile damage and other areas have been impacted by water damage.  

The University continues to monitor conditions on campus and undertake building assessments. 

There will be a lot of unusual activity on campus after the storm with street sweepers, tow trucks and maintenance vehicles. Everyone is encouraged to take care around campus.  

Please be mindful of wearing appropriate shoes and clothing for the conditions, as some buildings may have damage and air-conditioning may be limited. Please be aware that that our service areas are taking a high volume of calls, so please be patient. 

 

Is it safe to return to campus? 

Our priority is always the safety and wellbeing of our people. 

The Acton campus was closed on Tuesday 21 January 2020 and Wednesday 22 January 2020 to ensure the safety of all members of the ANU community and to conduct a comprehensive assessment of the damage from the hailstorm.  The University continues to manage the impact of the storm and damage to buildings and everyone is encouraged to take care and be mindful of potential hazards and the debris on roads and footpaths across campus.  A list of buildings that have been inspected are here

 

What should I do if I return to work and spot an issue in my building?

If you notice something that's not quite right in your building, please speak to your building custodian or call the Facilities and Services helpline on x51533 for assistance.

 

What assistance is available for staff and students impacted by the hailstorm? 

The University is offering support packages for students and staff whose residence has been impacted or for those experiencing transport issues, including additional leave options, transport arrangements to campus and support for short term accommodation.  Please call (02) 6125 3346 (option 1) to discuss how we can put together a package to best support you and your family. 

 

Do I have to get my vehicle towed from campus? 

Yes, however we understand that towing companies and road side assistance providers are very busy, so vehicles damaged in Monday's hailstorm may stay on campus until alternative arrangements can be made.  If your vehicle requires towing, it is best that this is arranged through your insurance provider or through your road side assistance provider.    

The Parking Office will not issue fines to damaged vehicles on campus this week.  If you have organised an alternative motor vehicle, you will need to adjust your parking permit details through your vpermit record through the following link: https://services.anu.edu.au/files/guidance/How_to_select_your_active_vehicle.pdf   

 

My damaged car is still on campus but I have arranged for an alternative vehicle, will I receive a parking fine? 

ACT Police remind people that it is illegal to drive with a damaged windscreen.  It is acknowledged that the removal of vehicles, including having them towed, may take some time and the University will adopt a flexible approach.  If your car is on campus and is hail damaged and un-driveable, you will not be fined. If you have organised an alternative motor vehicle, you will need to adjust your parking permit details through your vpermit record through the following link: https://services.anu.edu.au/files/guidance/How_to_select_your_active_vehicle.pdf  

 

My usual transport arrangements to work have been disrupted by the hailstorm, what support is available? 

For the next three weeks from 23 January 2020, the University can assist students and staff with transport arrangements to support those who have lost their only car and means of transport to campus and have no access to any other suitable transport as a result of the hail storm.   

Options available for discussion through the helpline include carpool options and Uber drivers, if no other arrangements can be made. If you need help with alternate transport arrangements, please call the staff helpline on (02) 6125 3346 (option 1) so we can discuss your needs and make arrangements with you. 

 

How do I change my parking permit details? 

Staff and students who hold parking permits for the Acton campus can adjust their conditions through your vpermit record If you wish to cancel your parking permit or select an alternative vehicle, please access your vpermit record to ensure that you details are correct through the following link:  https://services.anu.edu.au/files/guidance/How_to_select_your_active_vehicle.pdf 

 

How do I access the Liftango carpool app? 

Liftango is a carpool app which connects ANU staff or students who are registered as carpool drivers, with staff or students may have difficulty in getting to work, following the recent hail event.  

To register in Liftango as a passenger that needs a lift, please follow these instructions: 

  1. search for and download the Liftango app from their relevant app store (Apple Store or Google Play Store

  1. create an account using your @anu.edu.au email address 

  1. verify via the verification that you will receive at your @anu email address 

  1. create a simple profile 

  1. as a Passenger "I need a lift" 

  1. Once entered, you will then be provided with options to match with others who share similar journeys 

 

How can I access public transport to the Acton campus? 

Transport Canberra has a journey planner which helps you identify the best way to make your trip to campus and can be accessed through the following link: https://www.transport.act.gov.au/getting-around/journey-planner  

 

My alternate transport arrangements are impacting when I can arrive or when I need to leave work.  What do I do? 

Please talk to your supervisor about flexible working arrangements that may be suitable for you and the operational requirements of your role/work area. 

If you need further information or assistance, please contact the helpline on  (02) 6125 3346 (option 1) 

 

How can I help other members of the ANU community? 

The University has arranged a carpool app - Liftango - that connects members of the ANU community who can provide assistance to others who may have difficulty in getting to and from campus, following the recent hail event. You can register as a driver or as a passenger. 

To use Liftango as either a driver or a passenger that needs a lift, please follow these instructions: 

search for and download the Liftango app from their relevant app store (Apple Store or Google Play Store

  1. create an account using your @anu.edu.au email address 

  1. verify via the verification that you will receive at your @anu.edu.au email address 

  1. create a simple profile 

  1. enter your trips for the week ahead 

  1. as a Driver "I will drive", or 

  1. Once entered, you will then be provided with options to match with others who share similar journeys 

We are currently developing a range of incentives to drivers who provide carpool services to ANU colleagues, and would appreciate your ideas on what you would like to see as incentives. Please register any ideas at hrd.remuneration@anu.edu.au  

 

I am carpooling with other members of the ANU Community and this is impacting when I can arrive or when I need to leave work. What do I do? 

Please talk to your supervisor about flexible working arrangements that may be suitable for you and the operational requirements of your role/work area. 

If you need further information or assistance, please contact the helpline on (02) 6125 3346 (option 1). 

 

My family or I have been affected by the hailstorm, can I apply for extra leave?  

Staff should speak to their supervisor in the first instance to discuss the timing of leave and operational requirements.  There are a range of options available to staff, including ex gratia leave for emergency arrangements, and cash out of annual or long service leave, where eligible.   

Please call (02) 6125 3346 (option 1) to discuss how we can put together a package to best support you and your family. 

 

Will my pay or leave be impacted by the campus being closed on Tuesday 22 and Wednesday 23 January 2020? 

No. You will be paid as per usual arrangements. 
 

What do I do if I my usual caring arrangements are not operating or school holiday programs/day care centres are not operating due to the hailstorm?  

In the first instance, please check with your child care centre regarding their arrangements. If necessary, the University will provide up to an additional three (3) additional days carers leave for week of 20-24 January for those impacted by usual caring arrangements not being available or being unable to access the ANU School Holiday Program.  

If you need to access additional leave, including annual, personal and/or carers leave, please contact the helpline on (02) 6125 3346 (option 1). 

 

Can I take additional leave? 

If you wish to access leave, including annual, personal and/or carers leave, please contact your supervisor to discuss the timing of your leave and operational requirements.  Additional information on leave options is available by contacting the helpline on (02) 6125 3346 (option 1) or emailing ANUStaff.Helpline@anu.edu.au