Coronavirus FAQs

10 February 2020

Coronavirus January 2020

Frequently Asked Questions 

Updated: 11am, Tuesday 11 February 2020

Please visit https://www.health.gov.au/news/novel-coronavirus-update for the latest updates from the Australian Department of Health
Please visit
 https://www.health.act.gov.au/public-health-alert/information-about-novel-coronavirus for the latest updates from ACT Health. 

The University has prepared FAQs for the novel coronavirus.

STUDENT MINI FAQS IN MANDARIN

ANU response

VIEW STUDENT FAQS IN MANDARIN HERE

How is ANU responding to coronavirus? 

  • Our priorities are to ensure the wellbeing of our community and minimise disruption to our students' studies. 
  • There is specific information for students who are unable to leave China below and we working on options to allow students to study remotely. 
  • We're working very closely with health authorities to ensure our community is safe, which ranges from providing hand sanitiser to setting up accommodation for students who need to be isolated. 
  • We are also providing assistance affected staff with a wide range of support. 

How do I know I'm safe from coronavirus when visiting ANU? 

  • ANU has followed the advice of health authorities every step of the way. That means everyone you meet on campus has already been through the required period of isolation. 
  • If you're living on residences those students who require isolation according to the very strong public health precautions will be in isolation, so you won't come into contact with them.  
  • Only those people who meet health authority criteria for isolation will be isolated. So, if a student or staff member is not isolated, regardless of their ethnicity, it is because they do not need to be.  
  • Classes are not due to start until 24 February. This gives us plenty of time for anybody who has been to China to complete their period of isolation and get the all clear. 
  • This is a distressing time for many of us, but it is important we look after each other. Viruses don't discriminate and neither do we. 

Will ANU delay the start of semester 1 or Orientation Week?

  • Semester 1 will commence as planned on Monday 24 February 2020. 

Will Orientation Week still go ahead? 

  • Yes, O-Week will commence as planned. You can visit the O-week calendar for the activites on offer here. Information about online sessions will be circulated soon.  

I'm worried about coronavirus. Do I have to go to class? 

  • If you are feeling worried or anxious, please make use of our counselling services. Staff can access free support and counselling through the Employee Assistance program which can be reached on 1800 808 374. Students can access support via ANU Crisis Support Line on 1300 050 327 or via SMS Text message service on 0488 884 170. 
  • Only those staff and students who have met the conditions of health authorities will be allowed to attend the University, so the risk is very low. 
  • The normal expectations around attendance remain in place. 

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Australian Government travel restrictions

What are the Australian Government travel restrictions from mainland China in relation to the 2019-nCoV?

  • The Australian Government has announced that as of 1 February 2020, all travellers arriving from any part of mainland China, regardless of nationality, will be subject to enhanced border control measures to ensure the health, safety and well-being of the Australian community. For more information visit please visit Home Affairs website here.
  • If you have been in mainland China and returned to Australia on or after 1 February you will be required to self-isolate for 14 days from the time you left mainland China. 
  • Information on self-isolation has been issues by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • For advice for Australians travelling to China, please visit Smart Traveller.
  • For information relating to visa and citizenship see Coronavirus and Australian visas. You can monitor updates from Home Affairs

I am an Australian Citizen or permanent resident and me and/or members of my immediate family have been in mainland China and had planned to return to Australia on or after 1 February, what do I do?

  • Australian citizens, permanent residents and their immediate family (spouses, minor dependents or legal guardians only) are able to enter Australia.
  • If you have been in mainland China you must self-isolate for 14 days from the time you left mainland China. 
  • Staff members must self-isolate at home for 14 days' post return to Australia and may work from home if they are able to do soThese measures are temporary and will be reviewed in 14 days
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you develop fever and respiratory symptoms during this time, including cough, sore throat and shortness of breath please seek immediate medical advice
  • If you experience symptoms you must seek medical support as soon as possible.  The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • Please contact the ANU Helpline on (02) 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who need to self isolate.
  • Ex-gratia leave for staff will be approved by the Director Human Resources for staff who are unable to work from home during the isolation period.
  • For the latest information see  Department of Health - Novel coronavirus
  • For information relating to visa and citizenship see Coronavirus and Australian visas

I am not an Australian Citizen or permanent Australian resident and either me or my immediate family are currently in China, what do I do?

  • Under the travel restrictions announced by the Australian Government on1 February, you will be unable to enter Australia.
  • If you have been in mainland China from 1 Feb 2020, and you are not an Australian citizen, permanent resident, or an immediate family member (spouse, minor dependent or legal guardian) of an Australian citizen or permanent resident, do not travel to Australia at this time.
  • If you do arrive in Australia and it is determined you have been in mainland China from 1 Feb 2020, your visa will be cancelled and you will be placed in an alternative place of detention for a quarantine period.
  • Please do not attempt to travel to Australia unless you are an Australian citizen, a permanent resident or an immediate family member (spouse, minor dependent or legal guardian), until these measures are lifted
  • ANU Staff unable to return to Australia will continue to be paid salary and leave entitlements with no disruption.
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who are unable to return to Australia.

I and/or my immediate family are in mainland China and are being prevented from coming to Australia. What do I do?

  • If you have been in mainland China from 1 Feb 2020, and you are not an Australian citizen, permanent resident, or an immediate family member (spouse, minor dependent or legal guardian) of an Australian citizen or permanent resident, do not travel to Australia at this time.
  • ANU Staff unable to return to Australia will continue to be paid salary and leave entitlements with no disruption.
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who are unable to return to Australia.

One of my staff or students is in an affected area and being prevented from coming to Australia. What do I do?

  • ANU staff unable to return to Australia will continue to be paid salary and leave entitlements with no disruption.
  • Please call the ANU Helpline on +61 2 6125 3346 (Option 1) or email anustaff.helpline@anu.edu.au to discuss options available for staff who are unable to return to Australia.

I am currently in Australia but have been in mainland China during January 2020, what do I do?

  • If you recently travelled to an affected area or have been in close contact with someone who has, and you have symptoms, it is important to stay calm and remember that earlier symptoms of coronavirus are consistent with a range of illnesses, most of which are not considered serious for otherwise healthy people.
  • If you have been in mainland China and returned to Australia on or after 1 February 2020 you must self isolate at home for 14 days post return to Australia. Staff may work from home during this time if they are able to do so.
  • If you come back to Australia from mainland China prior to 1 February and develop fever and respiratory symptoms, including cough, sore throat and shortness of breath you must self isolate at home and seek immediate medical advice please seek immediate medical advice.
  • These measures are temporary and will be reviewed in 14 days.
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you experience symptoms you must seek medical support as soon as possible.  The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options for staff who need to self-isolate.
  • Staff are to advise their supervisor of the presenting symptoms and the requirement to seek medical assistance. In addition, staff should advise their supervisor of contact which has occurred between the ill staff member and other staff and students on campus.
  • Ex-gratia leave for staff will be approved by the Director Human Resources for leave period taken for staff unable to work from home or while seeking medical assistance, and if symptoms develop, until medical clearance is provided.
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who need to self isolate.

I am not a permanent Australian resident and am currently in Australia but have been to mainland China during January, what do I do? 

  • If you recently travelled to an affected area or have been in close contact with someone who has, and you have symptoms, it is important to stay calm and remember that earlier symptoms of coronavirus are consistent with a range of illnesses, most of which are not considered serious for otherwise healthy people.
  • If you have been in mainland China and returned to Australia on or after 1 February 2020 you must self isolate at home for 14 days post return to Australia. Staff may work from home during this time if they are able to do so.
  • If you come back to Australia from mainland China prior to 1 February and develop fever and respiratory symptoms, including cough, sore throat and shortness of breath you must self isolate at home and seek immediate medical advice please seek immediate medical advice.
  • These measures are temporary and will be reviewed in 14 days.
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you experience symptoms you must seek medical support as soon as possible.  The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • These measures are temporary and will be reviewed in 14 days.
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options for staff who need to self-isolate.
  • Staff are to advise their supervisor of the presenting symptoms and the requirement to seek medical assistance. In addition, staff should advise their supervisor of contact which has occurred between the ill staff member and other staff and students on campus.
  • Ex-gratia leave for staff will be approved by the Director Human Resources for staff unable to work from home and requiring leave while seeking medical assistance, and, if symptoms develop, until medical clearance is provided.
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who need to self isolate.

I have returned to Australia during January and travelled on a plane that originated in mainland China, what do I do?

  • If you recently travelled to an affected area or have been in close contact with someone who has, and you have symptoms, it is important to stay calm and remember that earlier symptoms of coronavirus are consistent with a range of illnesses, most of which are not considered serious for otherwise healthy people.
  • If you have been in mainland China and returned to Australia on or after 1 February 2020 you must self isolate at home for 14 days post return to Australia. Staff may work from home during this time if they are able to do so.
  • If you come back to Australia from mainland China prior to 1 February and develop fever and respiratory symptoms, including cough, sore throat and shortness of breath you must self isolate at home and seek immediate medical advice please seek immediate medical advice.
  • These measures are temporary and will be reviewed in 14 days.
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you experience symptoms you must seek medical support as soon as possible.  The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who need to self isolate.
  • Staff are to advise their supervisor of the presenting symptoms and the requirement to seek medical assistance. In addition, staff should advise their supervisor of contact which has occurred between the ill staff member and other staff and students on campus.
  • Staff should not to return to the workplace until
    • 14 days post return to Australia has expired and subject to Department of Home Affairs advice changes
  • Ex-gratia leave for staff will be approved by the Director Human Resources for leave period taken for staff unable to work from home or while seeking medical assistance, and if symptoms develop, until medical clearance is provided.
  • Please contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who need to self isolate.

I have travelled to mainland China and returned to Australia on or after 1 February do I need to self-isolate and/or work from home, what do I do?

  • If you have been in mainland China and returned to Australia on or after 1 February 2020 you must self isolate at home for 14 days post return to Australia. Staff may work from home during this time if they are able to do so.
  • These measures are temporary and will be reviewed in 14 days.
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you develop fever and respiratory symptoms during this time, including cough, sore throat and shortness of breath please seek immediate medical advice. The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • Please contact your supervisor to confirm the working from home arrangements that you may require.
  • Please call the ANU Helpline on +61 2 6125 3346 (Option 1) or email anustaff.helpline@anu.edu.au to report/register working from home arrangements
  • Ex-gratia leave for staff will be approved by the Director Human Resources for staff unable to work from home and requiring leave while seeking medical assistance, and, if symptoms develop, until medical clearance is provided.
  • Please contact the ANU Staff helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.aufor assistance to arrange this leave.

I have travelled to mainland China and returned to Australia on or after 1 February and have a pre-existing condition, what do I do?

  • If you have been in mainland China and returned to Australia on or after 1 February 2020 you must self-isolate at home for 14 days post return to Australia. Staff may work from home during this time if they are able to do so.
  • These measures are temporary and will be reviewed in 14 days.
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you develop fever and respiratory symptoms during this time, including cough, sore throat and shortness of breath please seek immediate medical advice. The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • If you have a pre-existing condition, please contact your supervisor and they will work with you and the Work Environment Group (WEG) to confirm the arrangements that you may require.
  • Please call the ANU Helpline on +61 2 6125 3346 (Option 1) or email anustaff.helpline@anu.edu.au to report/register working from home arrangements
  • Ex-gratia leave for staff will be approved by the Director Human Resources for staff unable to work from home and requiring leave while seeking medical assistance, and, if symptoms develop, until medical clearance is provided.

 

University travel information

I am an Australian Citizen or permanent resident and am travelling on University Business in Mainland China and I want to come back to Australia early, what can I do?

  • Australian citizens, permanent residents and their immediate family (spouses, minor dependents or legal guardians only) are able to enter Australia.
  • If you have been in mainland China and return to Australia on or after 1 February you will be required to self-isolate for 14 days from the time you left mainland China. 
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • If you develop fever and respiratory symptoms during this time, including cough, sore throat and shortness of breath please seek immediate medical advice
  • If you experience symptoms you must seek medical support as soon as possible.  The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, you should attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If you have serious symptoms such as difficulty breathing, call triple zero (000).
  • Ex-gratia leave for staff will be approved by the Director Human Resources for staff unable to work from home and requiring leave while in isolation, seeking medical assistance, and if symptoms develop, until medical clearance is provided.
  • All staff and students on University approved travel are insured and have access to 24 hours a day/7 days a week emergency support through the ANU Travel Insurance Policy. CHUBB Assistance is the University's insurer.
  • If you need to adjust your travel plans and return early, please contact CHUBB Assistance on +61 2 8907 5995 (reverse charges accepted) or www.chubbassitance.com/au. ANU Policy Number: 01PP528643.
  • You can also contact the ANU Helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au to discuss options available for staff who need to return to Australia early.
  • For the latest information see  Department of Health - Novel coronavirus
  • For information relating to visa and citizenship see Coronavirus and Australian visas

I am not an Australian Citizen or permanent resident and am travelling on University Business in Mainland China and I want to come back to Australia early, what can I do?

  • Under the travel restrictions announced by the Australian Government on1 February, you will be unable to enter Australia. 
  • If you attempt to travel to Australia, either directly or indirectly, your airline will not allow you to board the flight.
  • If you do arrive in Australia and it is determined you have been in mainland China from 1 Feb 2020, your visa will be cancelled and you will be placed in an alternative place of detention for a quarantine period.
  • Please do not attempt to travel to Australia unless you are an Australian citizen, a permanent resident or an immediate family member (spouse, minor dependent or legal guardian), until these measures are lifted
  • ANU Staff unable to return to Australia will continue to be paid salary and leave entitlements with no disruption.
  • Please call the ANU Helpline on +61 2 6125 3346 (Option 1) or email anustaff.helpline@anu.edu.au to discuss options available for staff who are unable to return to Australia.

I have staff member/s who have travelled to mainland China and returned to Australia on or after 1 February and have asked to self-isolate and work from home, what do I do?

  • If staff have been in mainland China and returned to Australia on or after 1 February 2020 they must self isolate at home for 14 days post return to Australia. Staff may work from home during this time if they are able to do so.
  • These measures are temporary and will be reviewed in 14 days.
  • This means that staff members will need to stay at home during this time and not come to the campus. Information on self-isolation has been issued by ACT Health and may be found at: https://health.act.gov.au/public-health-alert/information-about-novel-coronavirus
  • Staff and Supervisors should contact the ANU Helpline on +61 2 6125 3346 (Option 1) or email anustaff.helpline@anu.edu.au to discuss options available for staff who have indicated they may need to self-isolate.
  • If your staff member develops fever and respiratory symptoms during this time, including cough, sore throat and shortness of breath they should seek immediate medical advice
  • If they experience symptoms they must seek medical support as soon as possible.  The doctor is to be advised, when the appointment is made, of recent travel.
  • Alternatively, the staff member can attend a hospital emergency department advising of recent travel and presenting symptoms.
  • If they have serious symptoms such as difficulty breathing, they should call triple zero (000).

I have not travelled to mainland China but I am concerned about coming to work as I have a pre-existing condition. What do I do?

  • If you have a pre-existing condition, please contact your supervisor and they will work with you and the Work Environment Group (WEG) to confirm the arrangements that you may require.
  • The Work Environment Group (WEG) can be contacted via mark.mulligan@anu.edu.au or +61 2 6125 5208

I have staff member/s who have not travelled to mainland China but have asked to self-isolate and work from home, what do I do?

  • If you have a staff member who has indicated they need to self-isolate please the Work Environment Group (WEG) to confirm the arrangements that may be required.
  • Work Environment Group can be contacted via mark.mulligan@anu.edu.au or +61 2 6125 5208

Self isolation

How does self-isolation work? 

You need to stay at home and avoid contact with others for 14 days. You should practice good hygiene and monitor yourself for symptoms of coronavirus.  

For our students, we can provide self-contained accommodation, so you don't need to access common areas. 

The ACT Government has prepared some advice on self-isolation here.


How will this impact on my University travel? 

  • The University follows the advice from DFAT Smart Traveller, on locations where travel should be reconsidered. As at 1 February 2020, mainland China is listed as "do not travel". The University does not support travel to mainland China at this time, and will be supporting staff on University business in these areas to return home safely as soon as possible.
  • The University will advise if previously approved travel applications to affected locations will be cancelled, and will work directly with affected staff.
  • If you are planning on travelling, a useful travel kit to take with you would include a face mask (surgical mask or an unused P2 mask from the bushfire emergency) hand sanitiser and the CHUBB Assistance Card You can collect a Travel Pack from the Work Environment Group, lower ground floor, Building 10A. Please contact the Work Environment Group at whs@anu.edu.au or phone +61 2 6125 2193 for access.

How do I get help and assistance while I am travelling? 

  • All staff and students on University approved travel are insured and have access to 24 hours a day/7 days a week emergency support through the ANU Travel Insurance Policy. CHUBB Assistance is the University's insurer.
  • In the event of an emergency, call CHUBB on +61 2 8907 5995 (reverse charges accepted). ANU Policy Number: 01PP528643

Can I cancel my travel to mainland China?

  • If you wish to cancel your travel to mainland China. please contact the ANU Staff helpline on +61 2 6125 3346 (Option 1) or via anustaff.helpline@anu.edu.au for assistance to arrange the changes to your travel arrangements.   

Will the University cancel my travel? 

  • The University has temporarily suspended travel to mainland China.
  • The University will advise if previously approved travel applications to affected locations will be cancelled, and will work directly with affected staff. The University will continue to monitor conditions and keep our community updated in regards to the coronavirus.

What precautions can I take while travelling?

  • Avoid all high-risk areas such as farms, live animal markets, and areas where animals are slaughtered, including fish and seafood;
  • Avoid all contact with animals (alive or dead), including pigs, chickens, ducks and wild birds;
  • Avoid all surfaces with animal droppings or secretions on them;
  • If you come into contact with any animals or animal products, avoid touching your eyes, nose and mouth until you have thoroughly sanitised your hands;
  • Follow the advice of local authorities;
  • Contact your airline or travel company for information about changes to flight services; and
  • Avoid large gatherings of people in affected areas

What precautions can I take in Australia?

  • Wash your hands often with soap and water, carry hand sanitiser with you and use it often;
  • Keep a distance from sick people, especially if they have a fever, cough, or difficulty breathing;
  • Monitor your health closely;
  • See a health care professional immediately if you start feeling unwell and share your full travel history with their health care provider immediately when booking your appointment; and
  • People with symptoms of acute respiratory infection should practice cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues or clothing, wash hands).

 

Student accomodation

Will I be able to reapply for accommodation when I know when I can return to the ANU?

Yes, we would welcome you reapplying for on campus accommodation when you know your arrival date at the ANU. While we cannot guarantee accommodation preferences we will make all attempts to assist you. We will do our best to find you an accommodation service that meets your needs, and will support you to settle in if it is after the usual Orientation and welcome phase at the beginning of Semester. Please reapply through the ANU Accommodation Service email uni.accom@anu.edu.au

Why are direct debits being charged for the 2020 accommodation contract even though I am affected by the Australian Government Travel Restrictions?

In 2019 many students accepted an offer to continue their residency in ANU on campus accommodation. The ANU has reserved your room so it can't be used by another student. At this time the rental payments are being deducted.

The ANU is considering how to respond to the needs of students who are prevented by the Australian Government travel restrictions from coming to the ANU to commence living in their on-campus accommodation. We are working as quickly as possible to come to a decision regarding accommodation payments and will inform you as soon as possible of the options we will make available to you.

I am a returning ANU student and have plans to return to my residence.  With the current travel restrictions I remain off-shore.  Will my room access card be disabled if I can't travel to Australia or will the card remain active and allow me access to my room when I return?

Yes, please be reassured that your room access card will be reactivated on your return and you will be given full access to the residence and room.  It is recommended that you do email your residence with your revised travel plans and new arrival date so that the residential team can be on hand to welcome you back and to make sure that any practical advice or assistance can be provided to you. 

How will other residents and staff be kept safe during the period of time when ANU accommodation services are hosting people who are completing their self isolation period?

The ANU takes the health and safety of its students and staff very seriously.  The ANU residential community is being proactively provided with up to date health and safety measures that they can take to ensure that all staff, students, contractors and other who visit the campus remain healthy. This includes the use of hand sanitising, face masks and a 14-day self-isolation in dedicated residences.

The ANU continues to follow the guidelines as published by the Australian Department of Health, ACT Chief Health Officer and Commonwealth Chief Medical Officer.  If residents or staff feel unwell, and/or if they have been in contact with students who may have been in Hubei Province prior to the introduction of the recent travel measures, the ANU will enforce the protocols as described by the authorities.  For more information, please refer to the ANU website:  https://www.anu.edu.au/news/all-news/coronavirus-advice-0

Will the arrangements for accommodation impact on access to accommodation for people who have been guaranteed ANU accommodation in either Semester 1 or Semester 2

Yes.  If students from the areas affected by the coronavirus travel ban cancel their Semester 1 2020 contract and elect to start in Semester 2 2020, the accommodation guarantee still applies. For non-guaranteed students who have been affected by the coronavirus travel ban, they would be made a priority for Semester 2 2020.

How will the travel restrictions or self-isolation affect my accommodation contract?

This is a complex issue. We appreciate this is a stressful time and are working to provide an update soon.

How will rooms used for self isolation be made safe for future residents after they have been used for self isolation?

All rooms used by a person who is required to self-isolate will be cleaned and sanitised according to requirements set by the health authorities prior to them being occupied by another resident.

My accommodation offer is about to lapse.  I am not able to pay the accommodation fees as I have decided to self-isolate.  Can the offer deadline date be extended?

Yes.  The ANU respects your decision to complete a 14-day self-isolation period.  Please do accept your accommodation offer, and then email your residence and the accommodation service team with supporting documentation, including copies of current and revised travel plans and home address in the Hubei Prefecture or other area of Mainland China.  The team will agree with you a new date by which the accommodation fees are payable.

My accommodation offer has now lapsed.   I was not able to pay the accommodation fees as I decided to self-isolate.  Can the offer be reinstated?

Yes.  The ANU respects your decision to complete a 14-day self-isolation period.  Please do email your residence and the accommodation service team with supporting documentation, including copies of current and revised travel plans and home address in the Hubei Prefecture or other area of Mainland China.  The team will look to reinstate the offer.  Once reinstated, please accept the offer and pay the required accommodation fees.

 

 

For current students unable to leave China

VIEW STUDENT FAQS IN MANDARIN HERE

How late can I enrol for semester 1 2020? 

Semester one 2020 begins 24 February 2020. If you arrive before 10 March, your academic College and School should be able to help you catch up with any missed classes.  We will also provide additional orientation activities. 

If you can't start classes by 10 March, then you might wish to defer your studies for a semester.  New students should contact international.admissions@anu.edu.au. Continuing students should email  student@anu.edu.au

ANU is committed to supporting affected students so that they can still complete their studies with as minimal disruption as possible.  
 
We are exploring a range of options to do this. These include online courses and teaching, weekend catch up classes and lectures, intensive summer and intensive winter courses and, where appropriate, allowing students to enrol in an increased study load. 

If I will not be studying in semester one, do I need to drop my courses in ISIS? 

No. Instead, please contact student@anu.edu.au before 10 March 2020 and we will process your program leave for you.  

I have a deferred/supplementary exam scheduled in the week commencing 24 February 2020 and am concerned I cannot attend. What should I do?  

Please contact the Examinations Office at examinations.officer@anu.edu.au and we will provide you tailored advice based on your specific circumstances. 

I am due to finish my studies in semester one 2020 and my visa will expire in September 2020. If I have to miss semester one, what should I do about extending my visa and Confirmation of Enrolment?  

Please email student@anu.edu.au and we will assist you with contacting the Department of Home Affairs to make sure your Confirmation of Enrolments matches your updated study period.    

This semester will be my last semester and if I can't attend campus, I'm worried my graduation may be delayed. Can I study my courses online in order to graduate on time? 

We're working on options for you, such as winter school and intensives, and can give you advice based on your program requirements and individual circumstances. Please contact your Academic College directly to discuss your options:  


 

For new students unable to leave China

How late can I enrol for semester 1 2020? 

Semester one 2020 begins 24 February 2020. If you arrive before 10 March, your academic College and School should be able to help you catch up with any missed classes.  We will also provide additional orientation activities. 

If you can't start classes by 10 March, then you might wish to defer your studies for a semester. New students should contact international.admissions@anu.edu.au. Continuing students should email  student@anu.edu.au

ANU is committed to supporting affected students so that they can still complete their studies with as minimal disruption as possible.  
 
We are exploring a range of options to do this. These include online courses and teaching, weekend catch up classes and lectures, intensive summer and intensive winter courses and, where appropriate, allowing students to enrol in an increased study load. 

If I will not be studying in semester one, do I need to drop my courses in ISIS? 

No. Instead, please contact student@anu.edu.au before 10 March 2020 and we will process your program leave for you.  

I have paid a deposit of fees and am wondering what I need to do if I won't be there in semester 1? 

You deposit will be refunded back to you. Alternatively, it can be applied to future study. Please contact student@anu.edu.au for assistance.   

If you have not yet paid your fees for 2020, your place to start in semester two will be saved for you.   

 

 

ANU CONTACTS AND RESOURCES

You can contact the ANU Helpline on +61 2 6125 3346 (Option 1) or email anustaff.helpline@anu.edu.au for further information.

ANU resources