Support Services

Need help now?

 

If you are in immediate danger, phone 000. If you are safe but require urgent assistance phone ANU Wellbeing and Support Line (for students) on 1300 050 327 or Assure Employee Assistance Program (for staff) on 1800 808 374.

 

You may also refer to Urgent Support for a list of community services available across Australia and locally in the ACT. 

This page provides information on the various services available to the ANU Community:

If you do not require urgent assistance, and are unsure of what support options best suit your needs, you can contact the Community Wellbeing Team to discuss options via email at communitywellbeing@anu.edu.au.

If you are seeking information on another's behalf and have any questions before offering support, please email communitywellbeing@anu.edu.au to discuss options with a Community Wellbeing representative.  
 

Support services for students

The University provides a range of support services to all students, both domestic and international, to support their wellbeing, learning and development. This includes a 24/7 Wellbeing and Support Line, ANU Counselling Centre (support for mental health), Respectful Relationships Unit (support for sexual assault and harassment) and the National Health Coop (services for physical and mental health).

Accessing support remotely
Here is a list of the support services that you can access remotely.

Academic support
Visit this page to find out more about the academic support services available to you.

Wellbeing and mental health
The University also has a range of initiatives, programs and resources (some with translations) that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies. A list is available on the Health, safety & wellbeing page and Mental Health Resources page.     

If you cannot find the answer to a question you have, contact the Community Wellbeing Team.
 

Support services for staff

Staff and their family members can access free support and counselling through the Employee Assistance Program (EAP) which can be reached on 1800 808 374 (this number operates 24 hours a day, seven days a week).  

Other health and wellbeing services and resources include:  

  • ANU Advisers to Staff - The Adviser to Staff provides free, confidential and professional counselling and advice to staff on-campus in dealing with work-related or personal issues that may be affecting their work. Appointments can be made via email to staff.adviser@anu.edu.au .
  • On-campus medical services, provided by the National Health Co-op. Call +61 2 6178 0400 or book an appointment online
  • Respectful Relationships Unit - Information, support, case coordination and referral for those impacted by sexual assault or sexual harassment including those supporting someone who has experienced sexual assault or sexual harassment. 

If you cannot find the answer to a question you have, contact the Community Wellbeing Team.
 

COVID Response Office

The role of the COVID Response Office is not to manage compliance but to support all areas of ANU to thrive in this strange new world, and in doing so ensure we have a safe and even more resilient university.

The COVID Response Office can provide you with advice about actions we are taking to ensure the wellbeing and welfare of our community during the COVID-19 pandemic.

You can reach out to them about COVID matters including:

You can contact the team via email: COVIDResponseOffice@anu.edu.au.
 

Community Wellbeing Team

The Community Wellbeing Team was established as a dedicated group to support our community through COVID-19.   

The Community Wellbeing Team can give you on-the-ground support in response to current and emerging COVID-19 situations. The group provides customised, timely and agile support and care to all staff, students and visitors, including:   

  • Advice regarding the current public health measures in place including the need to attend a doctor or a testing clinic;   
  • Information on current travel restrictions and assistance with changing travel plans;    
  • Support to establish and maintain self-isolation (when required);   
  • Providing practical, logistical support for self-isolation to members of the community with limited outside support;   
  • Providing support and advice on any wellbeing concerns while working from home or studying remotely; and   
  • Accessing assistance and support, and anything else that will aid our community wellbeing during this time.  

You can contact the team by email at CommunityWellbeing@anu.edu.au, by calling +61 2 6125 3346 (option 1) during business hours, or calling ANU Security outside of business hours. 
 

Safe spaces

If you are experiencing distress and or difficulty in working or studying from home (e.g. due to mental illness, family and or domestic violence etc.), the University can provide a range of potential supports and structures, including an option for safe spaces - to work or study away from the home. 

The contact options below for staff and students are free and confidential.

If you are a staff member and are experiencing distress and or difficulty in working from home, contact:

  • Employee Assistance Program (Assure) on 1800 808 374 (this number operates 24 hours a day, seven days a week), or 
  • Advisers to Staff on staff.adviser@anu.edu.au or (02) 6125 8283 or (02) 6125 3616. 

If you are a student and are experiencing distress and or difficulty in studying from home, contact 

 These services will:  

  1. Assess your individual needs; 
  2. Provide you with access to counselling services, and a range of support initiatives you may or may not wish to use; and 
  3. If needed, with your consent, provide you with a referral to a safe space to work or study.
     

Financial assistance for staff and students

This page provides information regarding emergency financial assistance for staff and students, including:

  • Financial assistance for students
    • Available financial assistance options (ANUSA/PARSA Emergency Grants)
    • Closed financial assistance options (Hardship scholarship, special dispensation, travel bursary)
  • Financial assistance for staff (ANU Staff Relief Fund)
     

Other support services

Other support services that may be able to assist in such times include: 

  • Lifeline 13 11 14 
  • Access Mental Health (formerly CATT) 1800 629 354 
  • Kids Helpline (young people up to 25 years) 1800 551 800 
  • Canberra Rape Crisis Centre 02 6247 2525 
  • Domestic Violence Crisis Service 02 6280 0900 
  • Suicide Call Back Service 1300 659 467