Support services

Need help now?

If you are in immediate danger, phone 000. If you are safe but require urgent assistance phone ANU Wellbeing and Support Line (for students) on 1300 050 327 or Assure Employee Assistance Program (for staff) on 1800 808 374.

You may also refer to Urgent Support for a list of community services available across Australia and locally in the ACT.

    What sort of support are you looking for?

      »  Mental health and wellbeing
      »  Student administration
      »  Academic and coursework
      »  Research
      »  Student Association
      »  College student services
      »  Financial

    Mental health and wellbeing

    We have a range of initiatives, programs and resources (some with translations) that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies. A list is available on the Health, safety & wellbeing page and Mental Health Resources page. Key services are listed below.

    ANU Thrive

    ANU Thrive is a team of trained students who are available to guide students to on-campus and remote health and wellbeing support.

    EmailStudent.wellbeing@anu.edu.au

    Websitehttps://www.facebook.com/pg/ThriveANU/

    How to access it: Email to arrange a consultation or you can make a booking directly here.

     

    ANU Counselling

    ANU Counselling Centre offer free and confidential counselling via Zoom (audio and video, or just audio) for all currently enrolled ANU students, including ANU College students.

    *Not available to students outside of Australia, please contact the ANU thrive team at student.wellbeing@anu.edu.au

    Phone: 02 6178 0455 

    Email: counselling.centre@anu.edu.au

    Websitehttps://www.anu.edu.au/students/health-safety-wellbeing/counselling/anu-counselling

    How to access it: You can email or phone ANU Counselling to arrange a Zoom appointment.

     

    24/7 ANU Wellbeing and Support Line (formerly ANU Crisis Line)

    The ANU Wellbeing and Support Line is a confidential and free personal crisis counselling available after hours and on weekends. It is available to all ANU students at no cost to them, for support with situational stress, emotional difficulties and mental health concerns. it is also available to all ANU student leaders for debriefing and wellbeing support

    Phone: 1300 050 0327

    SMS: 0488 884 170

    Availability: 24 hours, 7 days a week.

    Other support services that may be able to assist in such times include: 

    • Lifeline 13 11 14 
    • Access Mental Health (formerly CATT) 1800 629 354 
    • Kids Helpline (young people up to 25 years) 1800 551 800 
    • Canberra Rape Crisis Centre 02 6247 2525 
    • Domestic Violence Crisis Service 02 6280 0900
    • Suicide Call Back Service 1300 659 467
     

    Access and Inclusion

    Access and Inclusion provide assistance for students to participate fully in their program of study by minimising the impact of disability and disadvantage on learning.

    Email: access.inclusion@anu.edu.au

    Websitewww.anu.edu.au/students/contacts/access-inclusion

    How to access it: You can email or visit the website to arrange a Zoom or phone appointment.

     

    National Health Co-op

    ANU National Health Co-op is a confidential medical service which can provide support, information and referral. Membership to the National Health Co-op is free for ANU students and a small monthly fee for ANU staff.

    Phone: 02 6178 0400

    Websitewww.nhc.coop/anu

    How to access it: You can phone or visit the website to book a telehealth (Skype) appointment.

     

    ANU Chaplaincy

    A chaplaincy service provided by a multifaith team of chaplains, including members of Christian, Baha'i, Humanist, Jewish, Muslim and Hindu traditions.

    Phone: 0407 866777 

    Email: chaplaincy@anu.edu.au

    Websitewww.anu.edu.au/students/contacts/chaplaincy

    How to access it: You can email or phone ANU Chaplaincy to arrange to speak to a chaplain or drop in to the Chaplaincy Centre on Level Four of Di Riddell Building.

     

    Respectful Relationships Unit

    The Respectful Relationships Unit provide information, support, case coordination and referral for those impacted by sexual assault or sexual harassment including those supporting someone who has experienced sexual assault or sexual harassment.

    Email: respect@anu.edu.au

    Websitehttps://www.anu.edu.au/respectful-relationships-unit

    How to access it: Email to arrange a Zoom or phone appointment. You can also disclose an incidence of sexual misconduct using the ANU Sexual Misconduct Disclosure Form.

    Student administration

    Student Central

    Student Central is your first point of contact for anything relating to student administration, advice and support services at ANU. The friendly team can help you with a range of enquiries from enrolling in your course and understanding fees and invoices, to getting your student ID card, graduation and more.

    We know that uni can be a little confusing or overwhelming at times, which is why they're here to help any way they can. Visit the Student Central homepage for latest resources or to get in touch via phone, virtual drop-ins or email.

     

    Dean of Students

    The Dean of Students provides confidential, impartial advice and can help to resolve problems by acting as a neutral intermediary between students and the academic or administrative areas of the University.

    Email: dean.student@anu.edu.au

    Websitehttps://www.anu.edu.au/students/contacts/dean-of-students

    How to access it: Email to arrange an appointment via phone, Zoom or Skype.

    Academic and coursework support

    Jump to: College student services

    Academic Skills

    Academic Skills offers virtual feedback via Zoom and written feedback via Wattle on assignment drafts. In addition, during appointments we can help with time management, referencing, reading strategically, making a clear argument, and much more. We also offer English conversation groups via Zoom.

    Email: academicskills@anu.edu.au

    Websitehttps://www.anu.edu.au/students/academic-skills

    How to access it: Visit the website to make an appointment.

     

    ANU Careers

    ANU Careers offer remote career appointments via Zoom, an online Careers Toolkit, Online Employer Visits Programs and more.

    Email: careers@anu.edu.au

    Websitehttps://www.anu.edu.au/students/careers-opportunities/careers

    Facebook: https://www.facebook.com/ANUCareers

    Access remote support available here: https://www.anu.edu.au/students/careers-opportunities/careers/planning-your-career/career-appointments/anu-careers-remote

     

    CBE Careers and Student Employability

    CBE Careers and Student Employability is offering all appointments online. You can also register for virtual employer events and workshops. 

    Email: careers.cbe@anu.edu.au

    Website: https://www.cbe.anu.edu.au/current-students/opportunities-and-careers/cbe-careers/

    Facebook: https://www.facebook.com/groups/CBECareers

     

    Global Programs

    Global Programs can provide you with advice about studying abroad.

    Websitehttps://www.anu.edu.au/students/careers-opportunities/global-programs

    Contact detailshttps://www.anu.edu.au/students/careers-opportunities/global-programs/understanding-overseas-study/get-in-touch-with-global

     

    Library services

    All libraries are open on campus. You can visit the ANU Library website here for opening hours and more information on the services available.

    Accessing the ANU Library remotely: There are easy 'how to' guides for finding your way around remotely. 

    Research support

    ANU Researcher Development

    Workshops and events via Zoom to support the development of skills and knowledge to support researchers.

    Email: dean.student@anu.edu.au

    Websitehttps://services.anu.edu.au/business-units/dean-higher-degree-research/researcher-development

    How to access it: Visit website for Event timetable and appointments.

     

    Graduate Research Office

    The Graduate Research Office delivers effective services, advice and support to HDR candidates from application through to completion.

    Email: gro@anu.edu.au

    Websitehttps://services.anu.edu.au/business-units/dean-higher-degree-research/graduate-research-office

    How to access it: Email.

    Student Association support

    ANUSA

    ANUSA offer virtual support, advice and assistance to undergraduate ANU Students on academic, accommodation, legal, financial and other matters.

    Email: sa.admin@anu.edu.au

    Websitehttps://anusa.com.au/

    How to access it: Email to arrange a Zoom or phone appointment.

     

    PARSA

    PARSA offer virtual support, advice and assistance to postgraduate and HDR ANU Students on academic, research, accommodation, legal, financial and other matters.

    Email: parsa.assistance@anu.edu.au

    Websitehttps://parsa.anu.edu.au/

    How to access it: Email to arrange a Zoom or phone appointment.

    College student services and support

    You can contact your College for advice about degree management, program and course advice, assessments, student experience and more.

    ANU College of Arts and Social Sciences (CASS)

    Email (coursework)students.cass@anu.edu.au

    Email (HDR)research.students.cass@anu.edu.au

    Websitehttps://cass.anu.edu.au/current-students/student-office/drop-sessions

    How to access it: Email or phone the CASS Student Office for assistance and course advice.

     

    ANU College of Asia and the Pacific (CAP)

    Email (coursework)cap.student@anu.edu.auHow to access it: Email the CAP Student Centre for assistance and course advice. Please note: this email is monitored Monday to Friday between 9am - 5pm. You can also book a student appointment online here.

    Email (HDR)cap.hdr@anu.edu.au

    Websitehttps://asiapacific.anu.edu.au/students/student-centre

     

    ANU College of Business and Economics (CBE)

    Email (coursework)info.cbe@anu.edu.au

    Email (HDR)hdr.cbe@anu.edu.au

    Websitehttps://www.cbe.anu.edu.au/current-students/student-services/

    How to access it: Email or book Zoom appointments with CBE Student Services for assistance and course advice. Please do not use the phone to contact Student Services during this time.

     

    ANU College of Engineering and Computer Science (CECS)

    Email (coursework)studentadmin.cecs@anu.edu.au

    Email (HDR)research.cecs@anu.edu.au

    Websitehttps://cecs.anu.edu.au/current-students/cecs-orientation-week/support-and-wellbeing

    How to access it: For simple enquiries, email Student Administration. For complex enquiries that need to be answered face-to-face, please join CECS Virtual Front Counter - Zoom (Monday, Tuesday, Thursday, Friday 10am - 1pm), Meeting ID: 969 8132.

     

    ANU College of Law (ANU COL)

    Emailenquiries.law@anu.edu.au

    Phone: +61 2 6125 3483 (Monday to Friday, 9am-5pm).

    Websitehttps://law.anu.edu.au/student-administration-services

    How to access it: You can phone, email or book a zoom appointment with a student advisor by clicking here.

     

    ANU College of Science (CoS) and ANU College of Health and Medicine (CHM)

    Email (coursework)science.enquiries@anu.edu.au

    Email (HDR)science.hdr.sa@anu.edu.au

    Websitehttps://students.science.anu.edu.au/contacts/science-central

    How to access it: Mondays from 2-3pm and Thursdays from 2-3pm online by Zoom. Please contact science.enquiries@anu.edu.au to provide you with a link to join a drop-in session. Scheduled appointments are also offered and can be booked via the 'Book Appointment' button.

     

    ANU Medical School - additional resources

    Wellbeinghttps://medicalschool.anu.edu.au/wellbeing

    Student Support Centrehttps://medicalschool.anu.edu.au/wellbeing/anu-medical-school-student-support-centre

     

    Research School of Population Health - additional resources

    Feeling good at home (during COVID-19)

     

    Other support