ANU attracts students and scholars from across the world, creating a diverse and enriching community where everyone can feel at home. The University's is committed to supporting our international community during this time - regardless of whether they are in Canberra, Australia or elsewhere in the world. This includes providing the relevant information and support services to help address the needs of the different situations many of our international community find themselves in.
During these times, we appreciate many in our international community may be experiencing some or all of the following:
- Confusion about local and federal government advice;
- Increased experiences of racism;
- Distress and anxiety relating to travel bans and not being able to return home;
- Worry about family and friends in countries where COVID-19 risk is high;
- Isolation and loneliness relating to a lack of support networks in Australia;
- Financial hardship due to loss of income or increased expenses
This page provides links to information on the various services available to the ANU Community:
- Visa Information
- University Support Services
- Government and Other Support Services
- Community Wellbeing Team
If you are unable to find the information you are seeking, or have a question regarding available support, contact the Community Wellbeing Team to discuss options via email at email@example.com, or by calling +61 2 6125 3346 (option 1) during business hours, or calling ANU Security (+61 2 6125 2249) outside of business hours.
For up-to-date information regarding visas, including information about staying, leaving or coming to Australia, visit:
For information about your work rights during the coronavirus outbreak, visit:
University support services
Health & Wellness Services
The University provides a range of support services to all students, both domestic and international, to support their wellbeing. This includes a 24/7 Wellbeing and Support Line, ANU Counselling Centre (support for mental health), Respectful Relationships Unit (support for sexual assault and harassment) and the National Health Coop (services for physical and mental health). For an overview of all the support services students can access remotely visit Accessing Support from Home.
The University also has a range of initiatives, programs and resources (some with translations) that will support your physical, social, spiritual and mental health to help you to maintain a healthy lifestyle during your studies. A full list is available on the Health, safety & wellbeing page.
If you cannot find the answer to a question you have, contact the Community Wellbeing Team.
The University has provided an additional $1million of funding towards the emergency programs run by ANUSA and PARSA to support students who need emergency financial support this semester. This is in addition to the emergency grants already available. This support will be coordinated by our Pro Vice-Chancellor (University Experience) and the teams from ANUSA and PARSA. For more information and to apply visit https://www.anu.edu.au/covid-19-advice/learning-remotely/financial-assistance.
The ANU Accommodation Services Central Team administer a bursary program to support students with accommodation costs. ANU accommodation bursaries are designed to assist full time ANU students, established in permanent accommodation, who are experiencing unexpected financial hardship. All applications are considered by a committee and lodging an application does not guarantee a bursary will be awarded. Eligibility criteria and information about how apply are available here: https://www.anu.edu.au/study/accommodation/advice-procedures/accommodation-bursaries
If you are a student affected by the Australian Government's mainland China travel restrictions and were unable to arrive at ANU to commence their studies by 24 February 2020, the University has a set up a travel bursary that allows you to apply for reimbursement of approved, proven expenses they incur as a result of the travel restrictions.
The ANU will offer up to A$5000 per student who submits an approved application with written proof of the expenses they are seeking reimbursement for. You will also need to provide written evidence of the expenses you would like us to reimburse with your application. In order to receive a reimbursement, you need to be enrolled as an ANU student on 10 June 2020. ANU will exercise discretion in applying these conditions. For more information, check out our detailed FAQs here.
If you are a student who is or was unable to travel to ANU and commence studies by 24 February 2020 due to the Australian Government coronavirus COVID-19 travel restrictions, you are eligible for tuition fee relief. Information about this financial assistance is available at: https://www.anu.edu.au/covid-19-advice/learning-remotely/financial-assistance
Learning and Development Services
The University provides a range of support services to all students, both domestic and international, to support their learning and development. This includes the Academic Skills and Learning Centre, ANU Careers, ANU Researcher Development and more. For an overview of all the support services students can access remotely visit 'Accessing Support from Home'.
Support in Residential Halls
Each of the Residential Halls and Lodges have pastoral care teams and International Student Representatives that can support students to raise concerns and access assistance. Please talk with your Head of Hall or Residential Life Manager to find out who the representatives are and the roles they have in supporting students. For updates re residential students and COVID-19 visit COVID-19 Advice: Residential Students.
Community Wellbeing Team
The Community Wellbeing Team was established as a dedicated group to support our community through COVID-19.
The Community Wellbeing Team can give you on-the-ground support in response to current and emerging COVID-19 situations. The group provides customised, timely and agile support and care to all staff, students and visitors, including:
- Advice regarding the current public health measures in place including the need to attend a doctor or a testing clinic;
- Information on current travel restrictions and assistance with changing travel plans;
- Support to establish and maintain self-isolation (when required);
- Providing practical, logistical support for self-isolation to members of the community with limited outside support;
- Facilitating work or study from home arrangements (where possible); and
- Accessing assistance and support, and anything else that will aid our community wellbeing during this time.
You can contact the team by email at CommunityWellbeing@anu.edu.au, by calling +61 2 6125 3346 (option 1) during business hours, or calling ANU Security outside of business hours.
Government and other support services
The Australian Government has established an International Student Hotline (8am-8pm AEDST Monday to Friday within Australia only) to assist international students with questions or concerns relating to their study and COVID-19.
The Department of Education Skills and Employment has developed FAQs for International Students
The ACT Government is supporting temporary visa holders and international students affected by COVID-19 who are ineligible for Commonwealth assistance programs. The Government is providing $450,000 to support these Canberrans.
- You can contact the ANU Student Wellbeing Portfolio on firstname.lastname@example.org for more information and ongoing support.
Other Support & Information
Insider Guides have developed a COVID-19 Student Resource Hub.
Regular COVID-19 updates are available in 63 languages from SBS News.
Tips for Successful Distance Learning by MastersDegree.Net
The ANU community is inclusive, open and respectful. In other words, we do not discriminate, and we do not accept discriminatory behaviour. If you should experience or witness such behaviours on campus or in the community, we want you to know whom you can talk to about this, how you can be supported, and the ways that you can report these behaviours.
For guidance on reporting incidents of discrimination and racism visit https://www.anu.edu.au/students/communities-events/our-values/reporting-incidents-of-discrimination-and-racism.
For guidance on being an effective bystander and calling out racist behaviors visit https://www.anu.edu.au/students/communities-events/our-values/bystander-anti-racism