New Ways of Seeing: Using the techniques of Lego Serious Play for improving multi-stakeholder consultations

Multi-stakeholder partnerships present complex problem identification events long before progress can be made on finding coming ground to attempt problem solving. Initial areas of possible common ground can often provide the greatest challenge - shared words, frameworks and ideas with differing meanings can lead to conflict later in projects through misunderstandings, miscommunications and failure to connect ideas. Our project took the commercial facilitation toolkit of Lego Serious Play, an industry developed technique from the Danish Lego Corporation, and tested the capacity of framework to reduce misunderstanding between groups with disparate goals. Through the use of an experimental design run in Canada, and industry workshops run in Australia, we have found the Lego Serious Play platform to be a valuable asset for establishing problem recognition at the early stages of a project - with a catch.

This seminar will outline our findings on the value of Lego Serious Play for improving shared understanding, the process of identifying successful shared understanding events in progress during group based discussions, and an overview of the Lego Serious Play facilitation technique.

About the speaker

Dr Stephen Dann is a Senior Lecturer in the Research School of Management, College of Business and Economics at the Australian National University. He is Certified Lego® Serious Play™ facilitator who has run Lego Serious Play workshops in Australia, Canada and the United Kingdom. Driven by a singular goal of "What brings my career trajectory back to Legoland?", Dr Stephen Dann is a marketer, academic, Lego Serious Play practitioner, and author. He has ventured to the Temple of Bricks in Legoland Windsor to learn the ways of Lego Serious Play, and now brings this modern artform of meaning making, story-telling and creative thinking to academic, corporate and student clients across Australia.