Students with either IT problems or maintenance problems need to log a request. To log a maintenance request or to log an IT request please select from below:
If residents are having issues with their computer ie gaining access to the central block Wi-Fi or securing internet access on the computer in their room, the B&G Academic Team provides assistance.
If the Academic Team representative is unable to solve the issue then the situation will be referred to university IT services.
Please inform the administration office of your concern so it can be directed to the IT support team.
If something in a room is broken or not working as it should, the resident should log a maintenance request. There is an on-line facility for this. The issue will be attended to within two business days. This might include dripping taps, blown light bulbs, or non-functioning heaters. Logging a request often prevents small problems from turning into big ones. We also encourage the reporting of any maintenance issue found throughout the residence, not just in personal rooms. If something isn't working in the kitchen, bathroom or laundry residents will often incorrectly assume that someone else will log a request for it to be attended.
Log a maintenance job online
Are there any vacancies?
Outside of the standard application times you will need to contact Accommodation Services to be considered for any vacancies that may arrive. You can contact them at firstname.lastname@example.org
Do I come under the First Year Guarantee?
You should refer to the Accommodation Guarantee information to see if you meet the criteria.
Are males and females in separate buildings?
No, each block and floor are co-ed and have fairly equal gender balance.
How many people live at B&G?
B&G is home to 517 ANU students.
Is there a curfew?
B&G does not have curfews. We treat our students as mature adults, however all residents expected to be respectful with their noise levels of an evening.
Can I have an overnight guest?
Please refer to the Residential Handbook on the Advice & procedures page. Fold out beds can be hired from the office for $10.00 per night.
Can I stay over summer?
Yes you can, however you will need to apply to do so. An email will be sent out to all residents in October offering them a contract variation for the summer period.
How long do I have to accept my offer?
You will have 48 hours from when you are sent the email offering you a place in the hall.
How do I apply?
To apply for accommodation at Burton and Garran Hall you must fill out an online form through the Accommodation Services Application Portal.
Can I check in early?
We do not usually offer early check ins however, if you have special a circumstance please contact email@example.com. We will do our best to accommodate you early if rooms are available.
What if I check in late? Do I have to pay?
You are required to pay for your room from your contracted start date. If you intend on arriving late you will need to inform the Admissions Officer at firstname.lastname@example.org.
Can I bring my car?
Students can may bring their cars but there is no guarantee of a parking spot. There are limited places at the Dickson parking station approximately 5 minutes' walk from the Hall. Residents are encouraged to apply for a permit before the start of the academic year. If a resident arrives on campus with a car and no permit, there is no assurance that they will have access to resident parking areas. Please note that permits sell quickly. All enquiries must be made through ANU Parking.
What if I decide to cancel before I come?
Students who cancel their contracts two weeks or more before the beginning of their contracted date will be charged a $300.00 cancellation fee, and will be refunded the remainder of their acceptance fees.
Students who cancel their contract with less than two weeks' notice prior to their contracted date will be charged a $300.00 cancellation fee, and will be charged for the room until it is filled. Any amount of the acceptance fees left over once all other charges have been taken out will be refunded.
Can I have a large room?
No. Students who receive a larger room are members of various leadership teams.
Can I have a room next to my friend?
First year residents are allocated a room at random and do not get to choose their room. Returning residents may be offered the opportunity to apply for their preferred room but there is no guarantee the request will be able to be accommodated.
What's included in my fees?
- Single bed and mattress protector
- Book Shelving
- Large wardrobe with hanging space and shelving space
- Ergonomic chair and desk
- Desk Lamp
- Pin Board
- Rubbish Bin
- Hand basin - hot & cold water, mirror and cupboard
- Internet Data point
Your shared facilities:
- Full kitchen
- Bathrooms and toilets on each floor
- Active Burton and Garran Hall Residents Committee (BAGMA)
- Small, not for profit, internal Hall Canteen that is run for the residents, by the residents
- Interhall Sports Competition and Arts Competition
- 24 hour access to computer rooms - Macs, PCs, and Laser Printers
- Laundry facilities with washing machines and dryers, ironing boards and irons
- Wireless internet connection
- Games room with pool tables, table tennis and TV
- Tutorial rooms for study periods
- Music rooms for practice
- Large common room equipped with comfy couches, big screen TV and DVD in each block
- Large breakfast bar with big screen TV and Foxtel
- Locked bike sheds
What do I need?
- Cooking utensils
- Bath Towels
- Washing Powder
- Laundry Hamper
- Coat Hangers
- Plug converters for International Students
- Pillow and pillow case
- Clock Radio
- CD Player
- Posters or pictures
- Hair Dryer/Curler/Straightened
- Protective Gear for sport participation
- Bicycle, preferably with D-lock and helmet
- Small fridge (Maximum height of 900mm)
What not to bring:
Due to fire risk these items will be confiscated by Hall staff and returned on your departure:
- Kitchen appliances (only bring if they will be kept in the allocated space in the kitchen)
- Electric blankets
- Additional furniture