Accommodation Services has a zero tolerance procedure for abusive or threatening behaviours directed towards staff via telephone, email or in person. This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.
Those who conduct themselves in a manner outlined above will have their telephone call terminated, email not responded to or will be required to leave Accommodation Services office immediately.
Any of this behaviour by a prospective resident or someone acting on their behalf will also jeopardise the chance of that person being offered a place in University approved accommodation.
If you have a complaint in respect to this procedure please email email@example.com to discuss your matter in more detail.
We only allow preference changes at certain times through our processing periods refer to http://www.anu.edu.au/study/accommodation/advice-procedures/accommodation-preferences for further information.
Incomplete or late applications (applications completed/submitted after this time will not be considered for the Accommodation Guarantee. If you fall in to this category you should refer to the following links to seek accommodation:
Off campus options
If you still require accommodation we suggest you research the following links:
I applied for catered accommodation but my offer is for a self-catered location
The number of applications we receive for catered accommodation exceeds the number of places we have available. If we can't get you in to your first catered choice we exhaust all other catered spaces available before we offer self-catered. Unfortunately, we can't meet everyone's requests. Please note: the accommodation guarantee does not guarantee your location or lifestyle choice, it guarantees you for approved University accommodation.
Will my offer lapse if I don't accept it within 48 hours?
Yes, offers are only valid for 48 hours to ensure all applicants are offered accommodation and equal opportunity for acceptance. You are no longer guaranteed accommodation if your offer lapses or is declined, you should seek accommodation elsewhere.
I didn't check my email and my offer has lapsed, can I get a new offer?
No, as your offer has lapsed you are no longer considered as a guaranteed student, you will only be made another offer after all other applicants have been offered accommodation if there are available beds. You should seek alternative accommodation off campus.
How are residents chosen?
When selecting our residents we run an auto-allocation process, so we set parameters based on demographics, an equal number of males/females, an even split of domestic v international students, we mix up the countries which our international students are from and then look for a diverse range of programs the students are studying. There is nothing personal in the ANU selection of residents.