Accommodation applications for 2019 full-year and semester 1 are now open
Accommodation offers are currently open, ensure you apply before midnight on 19th December 2018 to be covered by the Accommodation Guarantee or to have your acccommodation application considered (non-guarateed applicants).
Incomplete or late applications (applications completed/submitted after this time) will not be considered for the Accommodation Guarantee.
Refer to the Accommodation Guarantee for full details on eligibility.
Accommodation offers will commence from 20th December 2018 and will go out on a rolling basis until all guaranteed students have been placed and all beds are filled.This process may go into early January so we ask that you check your email account regularly during this time.
While the University will be closed from 5pm Monday 24th December 2018 and will reopen on 9am Wednesday 2 January 2019 , Accommodation Services will be working on the following days/times to answer your telephone and email enquires:
- Saturday 22nd December 2018 9am-12 noon (AEST)
- Monday 24th December 2018 9am-12 noon (AEST)
- Thursday 27th December 2018 9am-12 noon (AEST)
- Saturday 29th December 2018 9am-12 noon (AEST)
Accommodation Services has a zero tolerance procedure for abusive or threatening behaviours directed towards staff via telephone, email or in person. This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures.
Those who conduct themselves in a manner outlined above will have their telephone call terminated, email not responded to or will be required to leave Accommodation Services office immediately.
Any of this behaviour by a prospective resident or someone acting on their behalf will also jeopardise the chance of that person being offered a place in University approved accommodation.
If you have a complaint in respect to this procedure please email firstname.lastname@example.org to discuss your matter in more detail.
I applied for catered accommodation but my offer is for a self-catered location
The number of applications we receive for catered accommodation sometimes exceeds the number of places we have available. If we can't get you in to your first catered choice we exhaust all other catered spaces available before we offer self-catered. Unfortunately, we can't meet everyone's requests. Please note: the accommodation guarantee does not guarantee your location or lifestyle choice, it guarantees you for approved University accommodation.
What is flexi-catered?
16 meals are included in your weekly tariff. Meals can be any 16 (breakfast, lunch & dinner 7 days per week) that need not be pre-determined; hence the flexibility.
Will my offer lapse if I don't accept it within 48 hours?
Yes, offers are only valid for 48 hours to ensure all applicants are offered accommodation and equal opportunity for acceptance. You are no longer guaranteed accommodation if your offer lapses or is declined, you should seek accommodation elsewhere.If you receive your offer over a weekend or public holiday and experience difficulties with payment etc., please do not panic! Send an email reply outlining your problems and staff will contact you on the first business day back. You cannot ask to change to another Residence though at this stage, this is just about payment and acceptance procedures.
I didn't check my email and my offer has lapsed, can I get a new offer?
No, as your offer has lapsed you are no longer considered as a guaranteed student, you will only be made another offer after all other applicants have been offered accommodation if there are available beds.You should contact us for assistance in seeking alternative accommodation off campus.
How are residents chosen?
When selecting our residents we run an auto-allocation process, so we set parameters based on demographics, an even gender balance, an even split of domestic and international students, we mix up the countries which our international students are from and then look for a diverse range of programs the students are studying. There is nothing personal in the ANU selection of residents.
Burgmann College and John XXIII College undertake their own unique selection process, which is outside of the University's process. If you have any enquiries regarding their selection process please contact the College directly.