About accommodation offers

Accommodation offers are rolling out on a progressive basis.  Please be patient as we are working hard to get offers out as quickly as we can.  

You should monitor your email account that you used when you registered for accommodation and applied for accommodation (including your junk/spam folders). 

Once all accommodation is filled we will notify you.  If you are not guaranteed you should also look at other options.

The application portal closed at midnight (Canberra, Australia time) on Wednesday 20th December 2017 for guaranteed applications. 

About lapsed offers

If you have received an accommodation offer and it has lapsed you are no longer considered a guaranteed student and you should seek accommodation elsewhere.  You can refer to the Accommodation Alternatives section at http://www.anu.edu.au/study/accommodation/advice-procedures for options.

Waitlist

If you would like to be Waitlisted for accommodation, should there be available spaces at the end of our processing period, please email uni.accom@anu.edu.au and include Waitlist in the subject field along with your full name, date of birth, whether you are undergraduate or postgraduate and the 6 digit username you received when first applying for accommodation.

Please note that the Waitlist does not provide a guarantee for an accommodation offer, location or room type and we will only look at the Waitlist once we have finished allocating all other applicants.

Please note:

Accommodation Services has a zero tolereance procedure for abusive or threatening behaviours directed towards staff via telephone, email or in person. This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures. 

 

Those who conduct themselves in a manner outlined above will have their telephone call terminated, email not repsonded to or will be required to leave Accommodation Services office immediately.

 

Any of this behaviour by a prospective resident or someone acting on their behalf will also jeapordise the chance of that person being offered a place in University approved accommodation.

 

If you have a complaint in respect to this procedure please email dale.brosnahan@anu.edu.au to discuss your matter in more detail.

Preference changes

We only allow preference changes at certain times through our processing periods refer to http://www.anu.edu.au/study/accommodation/advice-procedures/accommodation-preferences for further information.

Incomplete/late applications

Incomplete or late applications (applications completed/submitted after this time will not be considered for the Accommodation Guarantee. If you fall in to this category you should refer to the following links to seek accommodation:

Off campus options

If you still require accommodation we suggest you research the following links:

http://www.anu.edu.au/study/accommodation/advice-procedures/housing-online

http://www.anu.edu.au/study/accommodation/advice-procedures/university-recommended-accommodation

http://www.anu.edu.au/study/accommodation/accommodation-alternatives

Common questions

I applied for catered accommodation but my offer is for a self-catered location

The number of applications we receive for catered accommodation exceeds the number of places we have available.  If we can't get you in to your first catered choice we exhaust all other catered spaces available before we offer self-catered.  Unfortunately, we can't meet everyone's requests. Please note: the accommodation guarantee does not guarantee your location or lifestyle choice, it guarantees you for approved University accommodation.

Will my offer lapse if I don't accept it within 48 hours?

Yes, offers are only valid for 48 hours to ensure all applicants are offered accommodation and equal opportunity for acceptance.  You are no longer guaranteed accommodation if your offer lapses or is declined, you should seek accommodation elsewhere.

I didn't check my email and my offer has lapsed, can I get a new offer?

No, as your offer has lapsed you are no longer considered as a guaranteed student, you will only be made another offer after all other applicants have been offered accommodation if there are available beds.  You should seek alternative accommodation off campus. 

How are residents chosen?

When selecting our residents we run an auto-allocation process, so we set parameters based on demographics, an equal number of males/females, an even split of domestic v international students, we mix up the countries which our international students are from and then look for a diverse range of programs the students are studying.  There is nothing personal in the ANU selection of residents.