Policies

Code of conduct

We have a zero tolerance policy for abusive or threatening behaviours directed at staff or patients. This includes shouting, swearing, threats, name calling, racist comments and inappropriate gestures. 

Without execption, those who abuse will be required to leave our offices immediately and transfer their medical care to another practice.

Chaperone policy

All patients are entitled to have a chaperone present when an intimate examination or procedure will take place. The chaperone may be a family member or friend or you may prefer a member of staff to be present. If you would like a chaperone, please ask.

Confidentiality & disclosure of information

We are mindful that the information you provide to us as health professionals is personal and private.

The collection, storage and release of information by the Health Service, as part of The Australian National University, is covered by the Privacy Act 1988 (Cth). In general, this means that no personal information about you, including the fact that you have visited the Health Service, will be released to anyone outside the Health Service without your consent. 

However, you should be aware that information relevant to your care and wellbeing may be shared between health professionals, so the health professionals can work together to provide you with the best possible care.

In addition, legally and ethically, the University may be required to release information in the following circumstances:

  • If it is necessary to protect you or someone else from imminent danger.
  • In response to a subpoena, summons or written demand from an administrative body, organisation or Commonwealth authority with the power to request the information.
  • Where a law requires your personal information to be disclosed, such as for the enforcement of criminal law, or if you have a health condition which must be notified, or where you are involved in proceedings against the University.

Should you, at any time, have a query or complaint in relation to the privacy policies in place at the Health Service please contact the Manager who will be happy to address any concerns you may have.