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4. Student Fees

4.15 Commonwealth Assistance Notice

Students will be provided with a Commonwealth Assistance Notice (CAN) after the course Census Date. You will be sent an email to advise when the CAN is ready to be downloaded from ISIS. It can be found under the student menu and is called an eCAN. You should retain the CAN for taxation purposes. Repayment of the student contribution amount liability is made through the taxation system.

The following information will appear on the notice:

• the courses in which you have enrolled;
• your HECS-HELP/FEE-HELP liability;
• the total EFTSL (student load); and
• Your CHESSN

Anyone liable for an up front student contribution amount will have the amount paid shown on the CAN.

It is your responsibility to ensure that the details listed on the CAN are correct. Failure to advise Student Administration Services (SAS) of any inaccuracies within 14 days of the Notice being published may result in significant penalties.

Appeals

Students who withdraw from courses after the relevant course Census Date because of special circumstances will need to put their request for a remission of their debt in writing using the Application for Remission of SLE and Associated Debt form with all appropriate supporting documentation attached. Applications should be submitted to:

Compliance Officer
Office of Policy and Regulation
Division of Registrar and Student Services
Pauline Griffin Bldg #11
ANU ACT 0200

You will be advised of the outcome of your request by letter within 4 weeks.

See the Remission of FEE-HELP Debt Guidelines for more information.

Non-Standard Sessions

Invoices will be created and made available in ISIS as a download. The Fees Office usually produce invoices in bulk once a month for non-standard sessions, but an email will be sent to your student email account when the invoice is available. You will have 3 weeks from the issue of the invoice to pay. Census Dates for all courses in non-standard sessions are viewable on the Study@ANU website.

 

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