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Student Business Solutions

Student Business Solutions (SBS) manages and provides helpdesk support and training to users of the following systems:

• HR & Student Adminstration System (HRSAS), ANU's Student Records System
• Study@ANU, the online version of the ANU Handbook
• ISIS (Interactive Student Information Services), the student self-service component of the ANU's Enterprise Administration System.

SBS performs these tasks in collaboration with the Division of Information. For further information visit the SBS website.

 

Frequently Asked Questions

1. SBS Contact details / operating hours

2. ISIS/HRSAS

• Browser Issues(compatibility, language, dates, popups, Safari workaround, clearing cache/browsing history)
• Logging into ISIS
• How to change your password

3. Who to contact with other problems

• For Students

• Password resets
• ISIS
• WebCT
• Webmail
• Admission, Enrolment, Fees, Scholarships, Exams, Results, Graduation
• Permissions, tutorials, local IT applications – Colleges
• Course info
• IT Help
• IT training
• Students@ANU

• For Staff

• Password resets
• Help with using Student Admin System
• Student Admin System access/training issues
• HORUS issues
• Finance issues
• Printing/photcopy/Windows issues
• Study@ edits/access
• Course/class requests
• Staff@ANU

Answers

1. SBS Contact Details:

Phone:	(02) 6125 5467
Email:	sbs.help@anu.edu.au
Fax:	(02) 6125 8421

Location

Top Floor
Pauline Griffin Building
(ANU Map Reference E3, Building 11) (enter from Ellery Crescent)

Mail

Student Business Solutions
Pauline Griffin Building (Building 11)
The Australian National University
CANBERRA  ACT  0200
AUSTRALIA

Operating Hours:

9am-5pm (AEST) Monday to Friday

 

2. ISIS/HRSAS

• Browser Issues (compatibility, language, dates, popups, Safari workaround, clear cache)
• Logging into ISIS
• How to change your password:
• In ANU Identity Manager
• In ISIS

 

3. Who to contact with other problems

• For Students

• Password resets:
  • Please phone the SBS Helpdesk

• ISIS:
  • Password resets or to report a problem: Contact the SBS Helpdesk
• WebCT:
  • Password resets: Phone the SBS Helpdesk
  • for other WebCT problems: Contact the DOI Helpdesk DOI Helpdesk phone (61 2) 6125 9666

• Webmail:
  • Password resets: Phone the SBS Helpdesk
  • For other Webmail problems: Contact the DOI Helpdesk phone (61 2) 6125 9666

• Student Admissions, Enrolment, Fees, Scholarships, Exams, Results, or Graduations advice:
  contact Student Administration Services.
• Class permissions, tutorials, College IT systems:
  Contact your College Administration Office or College IT support
• Course/plan/program information: Study@ANU
• For general IT or Information Services help
• IT training – Information Literacy Program, email
• ANU Student homepage: Students@ANU

 

• For Staff

• Password resets: Phone the DOI Helpdesk on x59666
  
• HR & Student Admin System:
  • Access/training
  • Help
• HORUS:
  Contact the HR Business Solutions Helpdesk on phone x59622, email: hr.help@anu.edu.au, or website.
• Finance:
  Contact the Finance Business Solutions Office Helpdesk on phone x59666 , email: FBS-BusinessSolutions@anu.edu.au, or website.
• Printing/photcopy/general computing issues
  Contact DOI Helpdesk DOI Helpdesk phone x59666
• Study@ access/updating:
  Contact your College Administration Office
• Curriculum Management requests:
  Email Course Registry, phone x55467
• Support for other DR&SS systems (Syllabus Plus, Studylink, Career Hub, Medical Director, PracSoft, Dudley, Counselling Database, Scholarships Database):
  Contact the SBS Helpdesk.