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Grievances

If there is a problem with your enrolment, you will need to approach the responsible area in the University as soon as possible for the problem to be addressed. For academic-related problems, you should contact your College/Faculty Office for assistance. Non-academic administrative matters should be taken up with Student Administration Services. If you are not satisfied with the University's response once you have raised the matter, you may wish to make a formal complaint or appeal.

The website on Appeals and complaints gives an overview of grievance and appeal procedures for different types of grievances. Information on making a general complaint or a complaint about administrative services can be found on the general service and administrative complaints website.

For advice on making an appeal or complaint, you can consult the ANU Students' Association (ANUSA), the Postgraduate and Research Students' Association (PARSA) or the Dean of Students.