Frequently Asked Questions (FAQs)

• General
• Grants Module
• Human Ethics Module

General

Q: I can't login

A: A user account may not exist or the uni ID against your name is incorrect. Please ring the helpdesk on x51541 or email RO IThelp.

Q: The ANU person I want to add isn't on the list.

A: That user profile/account does not exist in ARIES. Please ring the helpdesk on x51541 or email RO IThelp with the individual's uni ID and contact details.

Q: I get an error message when trying to upload a document.

A: Please be aware that documents larger than 11 MB may fail to load. When you receive an error message the document must be renamed before trying to upload the document again. Please see the attached file on How to reduce your file size.

Grants

Q: I can't see my area

A: F/S/C may be incorrect on your profile. Please ring the helpdesk on x51541 or email RO IThelp.

Q: I have College Administrator access but I can only see one F/S/C in the drop-down menu.

A: Only one F/S/C can be applied to a profile at one time, ARIES does not have college level profile settings (apart from CBE). To filter by an entire F/S/C use the GLC field in the search facility or search on the 2-level GLC (ie. S65 for Faculty of Science).

Q: I can't access a record I just entered.

A: The listed departments do not match your profile. Please ring the helpdesk on x51541 or email RO IThelp.

Q: I can't access documents in the Documents tab. An error message "Permission denied e:\Publishing\Web Pages\Aries\Prod\Content\tempCache\TMP247945792.pdf" is displayed.

A: ARIES has lost the link to the document, please email RO IThelp with the ARIES ID and the documents affected to have the link restored.

Human Ethics

Q: I can't see the tabs up the top

A: You are in the publications section. Hit the cancel button and you will be returned to the main screen. Continue as per instructions.