Be alert for phishing/scam emails

14 February 2017

Be alert for phishing/scam emails - keep your login ID and passwords safe

Students and staff are being reminded not to reveal their password, username or any other personal information via email.

As the 2017 academic year gets underway, ANU Information Technology (IT) Services expects the incidence of targeted phishing scams to increase. 

Students and staff are urged to be on the lookout for suspicious emails that claim to be from ANU, asking the person to re-enter their student or staff number and password.

ANU will NEVER ask a student or staff member to reveal their username (student or staff id number), password or any other personal information via email.

Q&A

What are Phishing Scams?

Phishing scams are usually emails that appear to originate from a trusted source in order to trick a user into entering valid credentials or attempt to lure them into revealing their username, password and other personal information. 

How do I Identify Phishing Attempts?

As phishing attempts grow more and more sophisticated over time, it's important to remain wary about unsolicited emails from addresses or people that you don't recognise. Here are some tips to help you identify a phishing attempt:

·         ITS, other service divisions, and local IT support areas within the ANU will never collect your username, password, or personal information via email.

·         Check where links are trying to take you by hovering mouse over links before clicking.

·         Make sure the sender is someone you know and trust, and the email looks legitimate.

·         Do not click on unexpected links or open unexpected attachments. 

An example of a phishing email is shown above. Visit the ANU IT Security Blog for recent phishing samples: http://itsecurity.weblogs.anu.edu.au

If you are unsure whether an email is legitimate, please do not hesitate to contact the Service Desk on (02) 6125 4321 or servicedesk@anu.edu.au for assistance.

Note: If emailing the Service Desk please include the suspicious email as an attachment and clearly label the email title as 'SUSPECTED SPAM'.

What If I've fallen for a Phishing Scam?

If you believe you've been scammed, please change your password immediately at https://identity.anu.edu.au and call the Service Desk to notify ANU and get further assistance.