Take a look at:
Look under standards codes and guidelines for:
ACIF G516 Guideline - Participant Monitoring of Communications.
The introduction to this guideline states:
"The Guideline sets out the general principles applicable to participant
monitoring; provides a discussion of the prohibition on intercepting
communications in their passage over a telecommunications system; provides
guidance on the storage and use of information obtained as a result of
participant monitoring; discusses issues of monitoring of employees'
communication and assists in the application of the State listening devices
legislation."
I hope this helps some of you - I gave up trying to download the file as I
am a bit busy at the moment and my connection is strangely slow...
Chris Connolly
chrisc@socialchange.net.au