RE: [LINK] MCSE tale of woe

From: Skeeve Stevens (skeeve@skeeve.org)
Date: Sat Jun 15 2002 - 12:44:30 EST


Unfortunately this is not just the problems of the people learning to be
MCP/MCSA/MCSE/A+ and so on.

A client of ours (so I cant mention names) is a training company with
offices in the US and Australia and are doing a training course in
association with TAFE as well... training dozens in MCSA and other
stuff...

Funny thing is... they connect to us (Broadband ISP) using MS Proxy 2.0,
which recently the NT4 box it was on blue screened and died. For a
training company with a dozen trainers who are MCT's MCPs, and MCSE's...
none of them even knew where to start to fix it. So they called me, who
couldn't no laugh.... I finally convinced them they needed to build a
new server.. an ISA server for them to use and that they should do it
themselves so they could learn it (they had never heard of ISA)... and
that was a month ago... It still isn't working - they have tried a dozen
times and even bought books, and their temporary solution, a Win2k box
with Wingate, also keeps breaking down.

We also took one of their graduates recently for 2 weeks work
experience... and they didn't know anything at all... simple tasks like
creating users on a SBS2K server, or installing Win2k or XP were just
beyond them.

I find if extremely amusing how a training company, who is raising up
the I.T people of tomorrow, barely know anything about what they are
teaching.... is this quite common?

But it just isn't them... TAFE NSW is doing Microsoft training as part
of some of their diplomas, and also Cisco training CCNA... and I
interviewed some of them while looking for staff... and they were
clueless... and while I understand in training they mainly learn theory
and little practice... they still couldn't comprehend basic Cisco
configs, even little CPE hardware for DSL connections like SOHO 77/78 or
827's.

So.. in summary... I don't think this problem is just students using
cheat sheets or going on boot camps and getting qualified... it is the
quality of the trainers and training itself... mixed with the abilities
of the students.

There is a huge difference between someone who has a passion for
computers, been playing with it through school, installed Linux/MS, etc
etc etc and been learning like crazy... and someone who leaves at year
12, and decides for the first time they want to get into I.T as a
career... and surprisingly, this happens a lot.

...Skeeve

> -----Original Message-----
> From: owner-link@www.anu.edu.au
> [mailto:owner-link@www.anu.edu.au] On Behalf Of Frank O'Connor
> Sent: Saturday, June 15, 2002 2:52 AM
> To: grove@zeta.org.au
> Cc: Link List
> Subject: Re: [LINK] MCSE tale of woe
>
>
> Oh God ... I loved it!
>
> You really have to doubt a world in which MCSE is deemed
> qualifications to do everything IT, and stories like this make it an
> even more worrisome place. Can I move to another planet now? Is it
> too late?
>
> I mean, this is a real 'Dummies 'R Us' story to write home about. Is
> there intelligent life on this planet ... or is the MCSE a
> certificate or indicator of low intellectual achievement and/or
> talent.
>
> Original problem: Disk won't de-fragment. My first thought would have
> been to examine how much disk space was available for the
> de-fragmenter to use ... they say anything under 20% and you're
> pushing it. Next thought ... has customer made driver changes that
> disk de-fragmenter software doesn't like. Specifically, the 'latest
> and greatest' Intel ATA drivers seem to bomb most de-fragmenters ...
> even the ubiquitous Norton Speed Disk. Finally, "do you seriously
> want to defragment this drive?" Yup. Pull out the trusty spare large
> drive, install it, create an image of the hard disk in question,
> reformat the disk, reinstall disk contents from image on second hard
> disk, remove second hard disk and make necessary BIOS changes so boot
> routines won't search for drive. Tell client to invest in new hard
> drive if problem persists ... what's $200 for 40 gigs nowadays?
>
> Regards,
>
> At 10:06 PM +1000 14/6/02, Rachel Polanskis wrote:
> >http://www.smh.com.au/articles/2002/06/02/1022569848471.html
> >
> >I just knew it would happen eventually.....
> >
> >
> >rachel
> >
> >--
> >Rachel Polanskis Kingswood, Greater Western
> Sydney, Australia
> >grove@zeta.org.au
> http://www.zeta.org.au/~grove/grove.html
> > "People
> don't say sorry in this country" - Max Connors (Seachange)
> >
> >----------
> >For Link list information see http://sunsite.anu.edu.au/link/
>
>
> --
> ************************
> Apathy is a great cause for concern
> ... but who cares?
> ************************
> ----------
> For Link list information see http://sunsite.anu.edu.au/link/
>

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