How to have difficult conversations | Strategies that lead to positive outcomes
At some point in your career, you will need to have a difficult conversation – whether it be a staff member, a supervisor or with another team or organisation. Discover the key elements to approaching and managing difficult conversations and to turn a potential negative into a positive for all involved. Learn how to create a supportive environment that encourages individuals to accept responsibility for the changes they need to make.
Presenter | Carole Brown
Carole is one of Australia’s most experienced career and workforce development specialists. She is an outstanding coach, workshop facilitator and educator, bringing a highly-regarded blend of insight, energy, creativity and quality to her work.
Carole holds a Masters degree in Career Development, is a graduate of The Art and Practice of Leadership Development at the Harvard Kennedy School of Government, a Graduate of the Australian Institute of Company Directors and is qualified in several psychometric profiling tools.