Adaptive communication


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Teacher Date Day Time Sessions Fee Request Invoice Enrol
Liz Trefeli 12 October 2017 Thursday 9am-5pm 1 day $695 Enrol via invoice Enrol now

Communication in the work place plays a vital role in the success of the individual, team and organisation. Effective communication positively impacts work place relationships and outcomes. Avoiding the pitfalls of poor listening, unclear directions, assumptions, or unclear emails is critical in developing excellent work place communication.  Learn how to improve your communication skills so that others want to hear what you have to say! Identify your work place communication strengths and weaknesses and create a personal strategy that takes your communication skills to the next level. 

Course outline

This participative course explores:

  • why is communication so challenging
  • your communication strengths and weaknesses
  • what is good listening and how to effectively listen
  • how to communicate so people want to listen to you
  • discover your workplace communication strategy
  • effective communication within the workplace
  • mindful communication via email
  • adjusting to different personality types or communicate to your audience
  • how to develop and deliver succinct communication – less is more
  • role of confidence and assertion
  • creating rapport, use of voice, body language and other visuals
  • your personal Communications Improvement Plan

This course provides techniques that can improve your communication skills:

  • across all levels of your organisation
  • with internal and external clients
  • in interviews and meetings
  • when presenting

Learning outcomes

At the completion of this course,you should be able to:

  • identify elements of good communication
  • tecognise internal communication strategy
  • develop workplace communication skills to a higher level
  • provide concise information
  • improve work relationships
  • develop a personal Communication Improvement Plan

Who should enrol

Public, private and community sector leaders and staff wanting to improve their personal, team or organisational communication skills.

Updated:  8 June 2017/ Responsible Officer:  CCE Manager/ Page Contact:  CCE Webmaster