Phone Credit Card Scam

7 July 2017

The ANU Alumni Relations Team has been advised that some alumni from another Australian university have recently been targeted by a telephone credit card scam.

The scammers are claiming to be from several Australian Universities and are asking graduates to purchase a registration or subscription to access alumni services. There are no membership fees for ANU alumni services, no matter where you are located in the world. As an ANU graduate, you are automatically a member of our ANU alumni community.

We have no indication of any data breach at ANU. We understand that the scammers are using social media and other means to harvest contact details.

From time to time, ANU may contact you by phone as part of our philanthropic activities. These authorised calls are conducted from the ANU campus by ANU students employed by the University. You will always receive either an email or a letter in advance informing you of an upcoming call.

Information about philanthropic activity is listed on the ANU website and includes profiles of student callers. This link is for our 2016 calling campaign and will be updated soon ahead of the 2017 campaign.

This year, calling will take place from 16 September to 28 October and calling hours are 5-8pm, Monday - Thursday and 10am-1pm and 2-5pm on Saturdays. ANU student callers are fully trained and supervised at all times and ANU uses PCI compliant systems and processes when collecting credit card details. Furthermore, every donation taken over the phone is followed up with an official ANU tax receipt.

If you have been contacted by someone claiming to represent ANU and you are concerned, please email alumni@anu.edu.au or phone the Alumni Relations and Philanthropy Office on +61 2 6125 9055.

To recap:

  • ANU does not charge membership fees to be part of the alumni community.
  • ANU graduates are automatically part of the ANU alumni community.
  • ANU may contact you for philanthropic purposes but only during set times and by official ANU student callers. This can be verified on the ANU website.
  • If you are concerned about someone claiming to represent ANU on the phone, please email us on alumni@anu.edu.au or call +61 2 6125 9055.
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