Review of the Division of Residential & Campus Communities

Published 2013

Background

Submissions are sought for a review of the ANU Division of Residential & Campus Communities (DRCC).

DRCC provides a range of operational, support, enrichment, advisory and business services to help underpin the University's education goals for students living both on  and off campus. Recent changes to the University's organisational structure have impacted on DRCC's operations. These include a change in reporting lines with the establishment of a Pro-Vice Chancellor (Student Experience) position and the establishment of Student Services as a stand-alone Division. In light of these changes, the Review Team will examine the effectiveness and efficiency of DRCC's delivery of  its current suite of services.

Purpose

As well, the Review Team will consider and make recommendations on:

  • The strategic role and direction of DRCC, including optimal corporate structures and resources for the delivery of its services in the short and longer term.
  • The DRCC pastoral and well-being services, including:
    • team structure and the quality, efficiency and effectiveness of these services
    • on Call services, and broader residential community programming and their contribution to the University achieving strategic objectives
    • the effectiveness of the DRCC pastoral team's relationships and working arrangements with other units within the University's central administration and whether DRCC student support services appropriately support the division's  pastoral/well-being/academic function.
  • The effectiveness of DRCC's strategies for staff recruitment, retention and development (including workforce planning) to meet the core business needs with particular reference to base level skill expectations regarding skilled support provision and digital technologies.

In undertaking the review, the Review team will bear in mind:

  • ANU by 2020 and the University's strategic objectives in relation to the student experience
  • structural changes to the University since the establishment of DRCC
  • the likely future development of student residences and the implications of this for student services and existing residences.

Reviewers

  • Ms Gail White
, Academic Registrar, University of Newcastle
  • Mr Brendan Mosely, 
Director, Campus Life, University of Auckland
  • Dr Paula Newitt, 
Associate Dean
, ANU College of Medicine, Biology & Environment and ANU College of Physical & Mathematical Sciences, The Australian National University

Final report

DRCC provides a range of operational, support, enrichment, advisory and business services to help underpin the University's education goals for students living both on and off campus. Changes to the University's organisational structure impacted on DRCC's operations. These include a change in reporting lines with the establishment of a Pro-Vice Chancellor (Student Experience) position and the establishment of Student Services as a stand-alone Division. 

In light of these changes, the review examined the effectiveness and efficiency of DRCC's delivery of its current suite of services.

The review provides a discussion point for considering how we best run and manage student accommodation in coming years.

The review, which received 57 submissions from students and staff, identified our existing strengths in residential accommodation but also made a series of recommendations for us to consider as potential ways to improve the way we manage these services.

Once the University has made a decision on the recommendations, a formal change proposal will be initiated in accordance with the University's enterprise agreement. A series of forums will provide staff and students with an opportunity to provide their input into the decision making process.

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